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grubHub Reviews

1.1 Rating 657 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

1.1

Based on 657 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 27th May 2024

grubHub 1 star review on 26th May 2024

grubHub 1 star review on 26th May 2024

grubHub 1 star review on 26th May 2024

grubHub 1 star review on 26th May 2024

grubHub 1 star review on 26th May 2024

grubHub 1 star review on 17th May 2024

78

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. They routinely delay order deliveries for no reason and then are not helpful in resolving issues claiming that the order will eventually get to you. Do not use this service. They are THE worst at the delivery service business”

Posted 4 weeks ago

“I am in Eastern time zone. I ordered seafood 2.5 hours early for a family members from a restaurant in their city in the Central Time Zone. I put delivery time 7 pm. Grubhub system changed it to 6 pm, I received text stating delivery time, when it they would not be home. I tried to cancel . Not possible. I tried their help and chat with two different agents. Not possible. One hung up on me and the other blamed the restaurant. Never using GrubHub again.”

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

Posted 4 weeks ago

“Not worth it every order is wrong they do nothing you get charged extra complete BS”

Posted 1 month ago

“GrubHub is a JOKE!!! I ordered a pizza while in Miami to be delivered they continued to flat out LIE to me about the delivery . They changed delivery drivers 3 times and finally after being contacted by the drivers saying they would be there in 10minutes with the pizza and they were on their way they cancelled the order all together .It was a 90 min ordeal that kept stringing my along . Apparently the pizza was never made and they couldn't keep up with the orders but Grub Hub lied and said they had it . COMMUNICATION IS NON TERRIBLE !!”

Posted 1 month ago

“I used GrubHub for the first time and ordered a pizza. I live in a cottage behind a main house. I put in the delivery notes to NOT deliver to the front house, but to deliver to the cottage in the back. There is no delivery tracker to know when you will get your stuff, it just says "30 to 50 minutes". At 50 minutes of not hearing a knock at the door or receiving a text, I checked the front door and saw that it was delivered but it was cold, so who knows when during that time it was actually delivered. I talked to my landlord this morning and she said the delivery driver ARGUED with her for 5 minutes saying that this is the address. It is CLEARLY stated to deliver to the back. I would like my tip back because dude who can't/won't read obviously should not be delivering food and doesn't deserve a tip. I won't be ordering anything from GrubHub ever again, and I can see why the reviews about them are so poor.”

Posted 1 month ago

“We only got half of our order delivered, and the customer service agent wouldn’t give us a refund big enough to compensate the service fees. We lost money re-ordering what was missing from our order. It’s two hours later and we’re still waiting for part of our order to get delivered. The restaurant worker confirmed she had the whole order at the restaurant and ready to get picked up after it was placed. We tipped ahead of time and have no way of taking away the tip for the driver and now have to re-tip another driver to bring the rest of our original order. Will never use GrubHub again after today.”

Posted 1 month ago

“Took 2 hours for a cup of coffee asked to cancel and they said no they couldn't cancel the order since it was in even with 2 hours of waiting. Gave me a $7 gift card but I canceled the account. If you can't give customer service don't offer it.”

grubHub 1 star review on 26th April 2024

Posted 1 month ago

“Don't drive for them! Thank me later!!! 🙄”

Posted 1 month ago

“TERRIBLE service! Cheaters and thieves ! STUPID INCOMPETENT DRIVERS! Stole 20 dollars from and I didn’t get my food!”

Posted 1 month ago

“HORRID PUTRID disgusting bait and switch tactics. They refused to honor an offer that was on the site. Complete bait and switch. I sent screenshots of both the offer and my qualifying order. They made up their own rules and interpretations for not honoring the offer. I asked to speak with a supervisor multiple times and could not be connected. This company is the epitome of incompetency and selfishness”

Posted 1 month ago

“Order arrived over an hour late after already cancelled and got other food in person. When I tried to bring this up to the support service, they weren’t able to provide accurate time estimates, driver locations, or generally any status regarding the order. Tried to gloss everything over with a $15 coupon, that’s only good for a few weeks. Will not be returning for business.”

Posted 1 month ago

“Grub hub is literally the worst company to order food from! I haven’t received bed my order a few times and never received a refund or concession. The customer service is no help at all they will hold you on the line for a long period of time pretending to resolve your issue… only to apologize for the inconvenience and do nothing at all but apologize!! I hate this company and will never use them again! I advise no one use this company! Uber eats is much better!”

Posted 1 month ago

“They continually forget something, or stop and pick up and deliver a 2nd order after picking up mine, which means it sits in the driver's car for an extra 5-15 minutes making barely edible food inedible for a premium price. They are a joke. Cancelled GrubHub+, never going back.”

Posted 1 month ago

“Got double charged on dinner instead of $60 it cost me $120 for pizza!!?? Called immediately next day...never got a refund called again was told sorry nothing they can do!! I don't work hard to throw my money to rich people!!”

Posted 1 month ago

“I asked grub hub to cancel my order because the store was closed even though grub hub listed it as opened. An hour later I looked at my grub hub account and it said my order was in the works even though I was promised by a customer service agent that it was canceled. I told grub hub that the store was closed and my food would never arrive and that I canceled an hour ago when it said order sent. They told me You may have received an unusual number of refunds or concessions on this or previous accounts. Because of this, I’m unable to process a refund or concession. The problem the store is closed and it says in the works and I'm never going to receive the food that I canceled and was forced to pay for. They open at 4pm right now it's 12 am which means it will be in the works for 16 hours or I will never get the food and still be charged. These mfs scammed me out of my money and now I'm forced to pay for something I don't want from a store that's closed but listed as open by grub hub. I fell asleep at 2 am 4 almost 4 hours after I placed the order. I woke up at 740 am and it said rate and review your order as if it was delivered yet it didnt say your order was delivered on the messages that notify you. So basically grub hub made me pay for a food that was never delivered due to the store being closed. I will never in my life ever use grub hub again.”

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

grubHub 1 star review on 22nd April 2024

Posted 1 month ago

“i placed a order minutes later i canceled order. The representative was trying to get me to keep the order. By the time he canceled it he said it’s too late the restaurant is already making it. The take to long to do things and now i’m out $73. i don’t need the food.”

Posted 1 month ago

“I continuously receive text messages that my order will be ready for pickup between a certain time at a specific restaurant. The issue is I DON"T HAVE A GRUBHUB ACCOUNT! I tried to call the customer service number to have it removed, but that hasn't worked. They ask for my name when I call and tell me I don't have an account. That's the only thing they get correct and have not removed my number and inform the idiot that mistyped his phone number to correct his.”

Posted 1 month ago

“Ordered Taco Bell. Specifically said do not show up without sauces. Request completely disregarded. Food left at door without sauces. About the 12th time this has happened. Spoke to supposedly important people to no avail. Do not order from GrubHub. They can’t manage simple logistics and do not deserve your business.”

Posted 1 month ago

“I am not surprised GrubHub only has a 1.1 stars rating. They persistently forget my drinks. Their Customer Service is a complete scam. I recently had an order that took well over an hour to deliver and arrived cold. When I called Customer Service they offered me a $5 credit (on a $25 order). When I complained further they went up to $7. I asked to speak to a Supervisor who offered me $15. DO NOT USE GrubHub if you have any other choice.”

Posted 1 month ago

“Has delivered the wrong thing or missing things multiple times. Refuses to make it right. Horrible service.”

Posted 1 month ago

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grubHub is rated 1.1 based on 657 reviews