grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,738 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,738 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible you can not even call them to tell them the menu is all messed up the menu suck period sadly”

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Posted 1 year ago

“I would give zero stars if I could. Either use Uber eats or just go pick up your food yourself. Grubhub is by far the worst service I’ve ever used. Late with every order and deliver my food to wrong address nearly every time. Now a customer service supervisor is telling me they can’t provide a refund because they’ve refunded me from previous the time it happened. GrubHub Literally just stole my money, even though it was their workers who delivered my food to wrong address. It is completely absurd, I can’t wait for this terrible business to go out of business.”

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Posted 1 year ago

“Worst way to order food. I've had stolen orders more than delivered and will never use this bs again. I highly advise people to just go get their own stuff. I understand grubhub may sound convenient but they're not. They're thieves.”

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Posted 1 year ago

“Cancelled in 2023. Working OT in 2024, so signed up again. Driver sent a pic of my order at the restaurant as "delivered" waited for me to reorder, and was surprised when I met them at the car and saw them eating my HOT food order while delivering my cold original order. Phone service refuses to give me a full refund even though my order was now crawling in bacteria after sitting in a car for over an hour. Never again!”

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Posted 1 year ago

“Then they closed the chat.”

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Posted 1 year ago

“Why are they allowed to take an hour to deliver my food? Everything was cold. Don't order hot food from this service 😒”

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Posted 1 year ago

“Would give negative stars if I could. EVERY ORDER HAS EITHER NOT ARRIVED OR BEEN MISSING SEVERAL ITEMS. I only even tried this app because it comes with free delivery for Amazon Prime customers. Literally just received a 5 item order missing 3 items and the coffee only half full and COLD. I always tip 20% to the driver and I'm tired of getting shafted when I complain and they offer me 5 f*cking dollars in credit for $20+ of missing food!”

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Posted 1 year ago

“If I could give no stars I would. I got a gift card as a gift and when I went to scratch it off 4 of the numbers were gone. So I reached out to customer service for help and got sent around, had to send pictures to prove I had the card and they told me that there’s no way they could help me. That I needed the original receipt and exact place/time when I got it. I reminded them it was a gift and they said they can’t help unless I reached out to that person for their receipt. So I didn’t get to use my gift and had to just throw it away. I would think there would be some sort of solution in this day of age but no. So honestly that was my first time trying to use Grubhub and I will never use them again. Just based off the company and customer service it was the most horrible experience that went on for days. I talked to them through phone, email and live chat and you’ll have to be the one to continue to reach out because they just won’t respond or will end chats with you. So I 100% don’t recommend ever getting involved with this company.”

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Posted 1 year ago

“Absolutely the worst. Drive goes two cities below the restaurant back up two cities then says on the way to pick up tacos that been sitting for the entire hour to bring here. No way. Hour and half later finally gives me a refund.”

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Posted 1 year ago

“I order things from a restaurant in San Ramon because I'm in the hospital I have pressed the GrubHub app order my dinner the restaurant notified me and them half an hour later found out nobody picked it up call customer service and they refuse to refund me my money $30 down the drain that was the first and last time I use these guys”

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Posted 1 year ago

“I put an order with grabhub. The text message said that it was delivered. I never saw the order. Usually I get the message with the picture but not this time. I had to reorder my food. Instead of one hour ( when you start the order it supposed to be 40 min) I had to wait for two hours. I called Grubhub. The lady on the phone apologised a lot but never offered me a solution and could not tell me the reason why everything went wrong. Very very bad service. I won’t recommend for anyone to use them again. In fact it was my last time too.”

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Posted 1 year ago

“So far I’ve never received any meals from Grubhub. I’ve ordered on 3 different occasions and nothing. Says delivered. And there was never a photo of my order. So I bought someone a free meal while I sit a starve ? NEVER again will ever use Grubhub again !”

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Posted 1 year ago

“They sent the wrong order. I had to call GrubHub's customer service. They were going to make me pay for the wrong order. They wouldn't reorder what they messed up. They gave me a $20 gift card that wouldn't work. So I went to doordash I will never use GrubHub”

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Posted 1 year ago

“This freaking company hired incompetent idiots that never delivers on time or at all and then apologizes with a $5 credit!! I don’t know how they are still in service with at the bad reviews!!”

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Posted 1 year ago

“Ordered food at 6:30 it’s 7:31 still not here will not let me cancel. On third assigned driver eta 8pm. Called restaurant food was ready at 7:15. By the time it gets here will be cold and rubber. This is the third time in a row. Sticking with DoorDash”

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Posted 1 year ago

“They tack on a 15% tip for the driver. That is way too much. I give 1520% to my waiter waitress who brings the food to my table serves me water and bread. They should not even get a tip, especially this driver because he did not follow directions. I am in a rehab facility for my leg. I asked him to bring it to my room because I cannot walk so what does he do? He leaves it at the front desk and then he text me and said he delivered my package. I waited 15 minutes and nobody came to my door so I called and canceled Grubhub penalize me by not allowing me to order off their site for 24 hours. It was not my fault. It was the drivers fault for not following directions. I’m going to try DoorDash. Grubhub has lost a customer.”

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Posted 1 year ago

“Service bad”

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Posted 1 year ago

“I think they should get rid of Grubhub and DoorDash. Its alot of drivers that will pick through your food and most of the time there will items missing. Its been over 2 years since the last time I ordered from Grubhub. Ordered Popeye's and we found a biscuit that was bitten off of. The chicken tenders were missing and only left 2 in the box. That was the last straw for me smh and the drivers don't even care. Everybody needs to just stop ordering from these places before someone really tampers with somebody food and gets them sick. 👎🏽”

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Posted 1 year ago

“I put a $200 gift card on my brand new account. I tried to place my first order and then they “froze”my account. I have no way of accessing it and Customer Service is completely useless. They told me to wait for an email from another department so meanwhile they’re stealing my $200. I don’t have a lot of confidence that I will get it back. They are disgusting and unprocessional. I basically threw $200 down the drain. How they can get away with this is beyond me. And there’s literally no one to speak to a customer service because they cannot “address that issue“”

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Posted 1 year ago

“As a caregiver, I heavily rely on food delivery services for my meals. This evening, I ordered food but the delivery driver never delivered my order and marked my order as complete. I asked the Grubhub customer care representative handling my issue to confirm that a different driver would deliver my reordered food. However, they stopped responding to the chat. Extremely disappointed.”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,738 reviews