grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,866 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First and last time using grubhub food was missing they automatically put a tip on which I didn’t authorize because I always like to give the drivers cash when they deliver. I did call the restaurant to make sure that I had the correct order. They read everything that that I had ordered I wanted to make sure that I didn’t mess up before calling Grubhub Called GrubHub a $40 order I was charged $75.48 I asked him what they charge me for they gave me the same order that the restaurant gave but I was missing stuff they gave the tip that I did not authorize and then almost $20 in taxes and fees on top of the delivery charge . I have now got my Bank involved to dispute the whole thing. I know the owners of the restaurant and I’ll just take the cash to them. That’s crazy for them to charge me for 40 bucks $75.48. They have lost their ever loving Flippin mind, if they think that people are going to pay those kind of prices”

Helpful Report

Posted 1 year ago

“Never again waited 4 hr I try to cancel the offer me a credit, waited I again, then I wanted to cancel, they said it would not be for free. I was like, I’m waiting for 4 hr. This is crazy, the agent disconnected right away. No more, this will be my last. Order, from them.”

Helpful Report

Posted 1 year ago

“Refunded me $5 for a $50 order terrible company i cancelled my order almost instantly after I realized that it was the wrong address, i mean instantly and they refunded me $5 and my order is sitting at a hotel 2 hours away, will never use this bs app ever again, if your looking for a food delivery app id go straight to doordash this app is a scam”

Helpful Report

Posted 1 year ago

“I ordered food and 1 hour later still no update… tried to do a refund and said store has already prepared my food.. called the store they said no orders have came in from gh, GH said they would send me a $5 credit. Now saying they will be here in 33 min not sure if I’ll actually get it or not but DoorDash never has this issue”

Helpful Report

Posted 1 year ago

“Grubhub drivers app only offered a few block hours late night. Never any offers to sign onto the app. Grubhub locked the app after 2 month for non use. What a waist of time with these fu kers”

Helpful Report

Posted 1 year ago

“2 orders cancelled due to delay delivery times & the last driver left my food at a random house in the hood”

Helpful Report

Posted 1 year ago

“GrubHub SUCKS! Shame on Amazon for backing them!”

Helpful Report

Posted 1 year ago

“Horrible service..I didn’t get my food nor my refund cause the driver decided to drop my food god knows where & somehow it’s the customer fault. Very disappointing I wouldn’t recommend this headache to anybody because their drivers don’t even have a working phone to contact me pls becareful with them”

Helpful Report

Posted 1 year ago

“Grubhub is the biggest POS. Don't waste your time or money with this app.”

Helpful Report

Posted 1 year ago

“My orders are always late and many times are cancelled. I won't be continuing to use the service.”

Helpful Report

Posted 1 year ago

“The worst service ever! They are thieves and have the worst customers service!”

Helpful Report

Posted 1 year ago

“After GrubHub partnered with Amazon Prime, I canceled my DoorDash subscription to avoid overlapping subscriptions for the same service. I have now ordered from GrubHub several times, and every order has taken 90+ minutes to be delivered. These are restaurants”

Helpful Report

Posted 1 year ago

“I’ve ordered numerous times and every single time has been horrible . From my food being left outside to be stolen , cold , no ketchup when requested . I just received my order and gave everything to my dog because it was cold , like being left in the refrigerator .i requested mayo and ketchup , received 1 mayo , no ketchup or napkins and a warm frosty that was melted !”

Helpful Report

Posted 1 year ago

“My food was just left at the front desk of my hotel, even though I was outside the lobby waiting for it. I received a notification it was delivered & messaged the driver asking where it was as it was not handed to me. Driver never responded. Then I went on customer service chat to let them know & they had to tell me where it was left. By the time this happened my food was cold. I told them I wanted a refund as the driver ignored me, said nothing to anyone when they just left my food on the desk & now it was cold. I was informed I could bot get a refund but they would give me $7 credit for my next order. After I explained that grubhub cannot b used where I live so that would b no good to me, they still told me I could not get a refund. THEN I asked to speak to a manager & they did not get me a manager.”

Helpful Report

Posted 1 year ago

“The amount of times I’ve either gotten the wrong order, had the food delivered cold, or been missing items from my order is ridiculous. The help desk is absolutely useless and they don’t fix anything.”

Helpful Report

Posted 1 year ago

“I can’t tell you how many times my order has been delivered to the wrong house. I even put the instructions to my home in the order. My address is plainly on my mailbox which is on the street and unobstructed. I even had a delivery man come to my home with my neighbors order and show me the address on his iPhone. It was the wrong address which he would have known if he looked at my mailbox.”

Helpful Report

Posted 1 year ago

“Driver picked up my order at 9:17 am, made one stop along the way yet didn't arrive at my location 5.5 miles away until 9:57, 1min before the latest estimated delivery. Driver ignored the 10mph speed limit sign on my shared gravel driveway and came flying through going at least 25mph then ignored my delivery instructions and left my food on the ground. My iced drink had no ice left, my order was missing an item and the items that did arrive were cold and soggy”

Helpful Report

Posted 1 year ago

“I was charged full price for my family order when we were on vacation in Las Vegas and Grubhub driver cheated by posting food delivered but never did. It was a big mistake and ruined my family vacation night. Don’t use Grubhub if you don’t want the same thing happens to you.”

Helpful Report

Posted 1 year ago

“Grub hub is a crooked organization. Do not use there service unless you want to be robbed by the drivers they do not screen. The drivers can pick up your order and drive to your location, keep the food, the top and drive off.happened to me tonight. Beware of third party delivery!!!!!!”

Helpful Report

Posted 1 year ago

“DO NOT USE THEM AT ALL. THEY ARE THE WORST AND DONT HELP WITH ANYTHING. 2nd time my husband ordered from them and they delivered it to a house no where close to where we live. They are telling him he has to wait 5-7 day for them to look into it on if he will get a refund or not. It was the same driver both times they should be docking the drivers pay if they can't deliver it to the right address.”

Helpful Report

Posted 1 year ago

grubHub is rated 1.1 based on 1,866 reviews