grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,737 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,737 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used to be great, but now it's nothing but errors. Got a call about my order being cancelled and a refund issued....in 4 business days. The woman cut me off when I went to ask a question and just hung up. Will jot be giving any more money to this corporation. Nothing but headaches”

Helpful Report

Posted 1 year ago

“CANCELED MY FIRST ORDER AFTER OVER A HOUR MY SECOND ORDER WAS WRONG AND CUSTOMER SERVICE SAYS THEY CANT SEND ME CORRECT FOOD OR GIVE ME A REFUND I RECOMMEND NEVER USING GRUB HUB AND THEY SHOULD GO OUT OF BUSINESS”

Helpful Report

Posted 1 year ago

“This is a new observation as a driver. And I want to create a frozen con distinction briefly between DoorDash and GrubHub. They’re both not great. But at least… DoorDash allows. You to have more control over your order. You get to see who you’re taking it to and where you’re going Before you take the order. I don’t mean completely. I just mean greater details. And that’s really beneficial because it also let you toggle between orders if you have two of them at the same time if One is taking a long time to be prepared naturally the other one is close by and thus you will be able to make the most sense of your time. even though they’re both terrible DoorDash also allows you to be restricted to one area. This has been official because you can work from anywhere. Also, if you are in an area you want to be in and in order since you outside of. Even though they’re both terrible DoorDash also allows you not to be restricted to one area. This has been official because you can work from anywhere. Also, if you are in a area you want to be in and in order since you outside of it, you can continue to dash when you leave outside of it rather than having to come all the way back to where you started from every single time which always makes for at least , double the miles and none of the pay. Another thing that I find beneficial with DoorDash, even though they’re both terrible. Basically you don’t have to wait until you reach the delivery location to see the instructions. There have been times when I get to a location received delivery instructions and the instructions inside our updates telling me to go someplace entirely different. And closing GrubHub has way too many restrictions and too much unnecessary bits of compliance. It’s like their micromanaging something that is otherwise so simple and basic. None of them including DoorDash pay you well they don’t even really do dollars for miles and then on top of that you have to drive to get back to your area. It sucks really badly to think that you’re doing favors for a person while jeopardizing your vehicle liability your own safety your gas, which is astronomically expensive! Your breaks your tires and then you’re still gonna get taxed on the money you’re earning the money you spend you’re not getting anything out of it object that they fade away… Honestly just paid what it’s worth. Stop using 2020 technology and paying 1995 prices that’s that’s all.”

Helpful Report

Posted 1 year ago

“Wrong order plus no drink”

Helpful Report

Posted 1 year ago

“Told the driver David to call 5 minutes before because the apartment building is very confusing. He says he is here and I say on my way. I said I was here and where was he and he just kept saying he was where directions told him to go and was leaving the order outside. I had to circle the building to figure out where he left it. I also give a nice tip and I regret it. Contacted help and angie offered me a discount on a trial. No thanks. I’ll never use Grubhub again. Deleted my account.”

Helpful Report

Posted 1 year ago

“foods always cold , my last order i added in the address and then it was completely wrong & i was working and couldn’t check my phone . Mind you haven’t eaten that entire day and didn’t even get a proper refund”

Helpful Report

Posted 1 year ago

“grub hub supposedly has 100 percent guarantee & after putting in special instructions no onions he is allergic & calling the restaurant to ensure no onions we got onions ! not to mention the discrepancy in the bill i was sent & the actual charge to my credit call & a 38 minute phone call , they only want to issue me a refund for 14$ & i emailed & called to communicate the issues , i will never use grub hub again & im not satisfied in any way ,form or fashion & it won’t let me upload the picture of the food that was riddled with green onions ! this company is a joke & i will be complaining with the bbb also”

Helpful Report

Posted 1 year ago

“I reported theft by this weird driver 10 times and they won’t take action. This company is a joke. I had to call the cops because he won’t stop stealing my food and he was no where to be found on the property. This company is illegal and my lawyers have been contacted to press chargers for negligence and theft promotion. This company should be taken off the App Store this is unreal.”

Helpful Report

Posted 1 year ago

“This was my first time using GrubHub and I am BEYOND disappointed!!! I placed my order for the only 6 muffins left from this place that is 2 miles from my house, yes I was feeling lazy, and now I'm paying for it. I placed my order at 11:09am, my estimated delivery window was 11:36-11:51AM. The driver Sebastiana got to the place I ordered from and sat in the parking lot for about 25-30 mins. She then left and came to the intersection that is 1.4 miles from my house and instead of coming down towards my house she went straight and then ended up over near a Shaw's/Walmart plaza, where she stayed for about another 25-30 mins, (at this point I had tried texting her twice) then left there and went to this crappy part of a crappy city, and after her being there for over an hour I called customer service, who was as helpful as they could be, they offered a full refund but I said I'd wait a little longer, at this point it was 130pm. Customer service tried reaching out to the driver, Sebastiana, whom they could not get a hold of. I said I'd wait a little longer. I waited til 2pm, the driver was still in the same location, I now tried texting her for a 3rd time, still no reply. I then ended up having to call customer service to cancel my order and get a refund. Now I'm just hoping I'll get my money back. But this was absolutely ridiculous!! As I read a bunch of reviews I understand now more! And trust me I tried using door dash first but they didn't pick up from the certain place I was trying to order from... This lady should be fired, and if you see she's going to be your delivery person, I would call GrubHub right away and insist on a different driver!!!”

Helpful Report

Posted 1 year ago

“I purchased a subscription on my personal card but use my company card when purchasing on occasion for meals. Went in to my company expense report and find a odd amount I didn't spend. So I went into GrubHub to see what was going on and found out they charged my company card for my subscription. Did a chat with them cause they don't like confrontation. First lady won't help and I talk to a supervisor telling me that is the card for the subscription and she can't help to reverse and put on the correct card, whats done is done. So I told her to cancel my subscription. Wtf you charge one card for subscription and then they just go and change it.”

Helpful Report

Posted 1 year ago

“If you want to get screwed with not only your food delivery fee and tip go ahead and use them, but they have screwed me of all three contacting the driver is not possible contacting the restaurant doesn’t help. They blame it on GrubHub GrubHub blames it on the restaurant do not use this website unless you want to get screwed. !!!”

Helpful Report

Posted 1 year ago

“I ordered a meal and we were unable to reach the driver with the correct directions. The driver took the meals somewhere and took a blurry photo that was not my door. Upon contacting customer service they decided to give me a promo for half of what I spent on that meal that I did not get. The promo that they gave me expired less than 60 days, therefore GrubHub stole my money and they can offer no recourse. I contacted customer support and was told there was nothing they could do. this company is in business to rip people off, They truly do not care about the customer.”

Helpful Report

Posted 1 year ago

“Amazon has this free delivery of food orders for Prime members. Grubhub offers the service. I ordered from a restaurant, on the Grubhub app the delivery fee for this restaurant was crossed out, replaced by the word "free." The total order of food was $86.26. When I clicked "pay" I was then charged with the total amount of $120.37. GRUBHUB IS AN ABSOLUTE SCAM!!”

Helpful Report

Posted 1 year ago

“I was charged twice for my order. When I noticed it through my PayPal account I called grubHub and was told they cannot do anything since it’s been more than 48 hours from when I placed my order. That is ridiculous! Cannot issue a credit - I’m done with them.”

Helpful Report

Posted 1 year ago

“I placed a Grubhub order at 7:39pm for delivery between 8:02pm and 8:17pm. Driver said delivered at 8:09pm but no order in sight. Driver took a photo of white bag only with no surroundings. After trying to contact driver with no success, I contacted Grubhub via message on their app and now I have to wait for redelivery between 8:45 and 9:00pm. I have only tried this service a few times and every time I have had a problem. I will never order from this company ever again.”

Helpful Report

Posted 1 year ago

“Consistently late deliveries. Well over an hour and a half with 20% tips. 3 cold meals in a row from restaurants within 5 miles, this will be the last time we use Grubhub.”

Helpful Report

Posted 1 year ago

“This app & service is a rip off. I just don't understand why anyone would use it. My wonderful neighbor gave me $50 and 1/2 of the money would go to their fees, taxes, tips, delivery fee. Ridiculous!!!!”

Helpful Report

Posted 1 year ago

“When I search restaurants with my address grubHub pulls up places that are quite far from my house. I don't want my food riding around in some dude's Corolla for an hour. I'll pass. Thanks.”

Helpful Report

Posted 1 year ago

“Grubhub offers free delivery but they have revoked that offer from when I first started paying for Grubhub+. Now only a few restaurants near me offer Grubhub+ and I'm being charged more with Grubhub+ than a competitor would offer without a membership to their service. Bait and switch garbage, do not buy Grubhub+.”

Helpful Report

Posted 1 year ago

“My $38 was never delivered and Grub Hub is offering me $5 or file an appeal. But they didn’t give me any instructions on how to file an appeal. I also have a photo of the delivery that proves that’s not my address. The table in that picture is in the lobby of another building a block away.”

Helpful Report

Posted 1 year ago

grubHub is rated 1.1 based on 1,737 reviews