grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,866 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never delivered my food and didn’t give me a refund will never do business with these crooks again”

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Posted 1 year ago

“Every order is either delivered late or not delivered at all. Food is always cold. Customer service is terrible”

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Posted 1 year ago

“Terrible service! Too expensive anyway!”

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Posted 1 year ago

“The review before I sit for another 5mins writing another complaint, because the system couldn't process the screenshot photo before redirecting me to a page that said that the site couldn't be reached.”

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Posted 1 year ago

“Well I placed my order and guess what, the driver had correct address and logged he delivered it. Picture shows it in his car. Not sure where he took it- probably stole it to feed his self or friends. I am getting a refund and will go out to eat on my own and pick it up. Their service is worse and worse.”

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Posted 1 year ago

“I had a 124 dollar order come to my house while I was at work and I never ordered anything and the money came out of my account so my advice to anyone who reads this do not put your credit card information on the Grubhub app or this could happen to you.”

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Posted 1 year ago

“They don't fix problems and are unprofessional”

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Posted 1 year ago

“Terrible experience with grub hub. Delivery complete. I think not. Picture of just the bag. Never again. Now no food and hungry”

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Posted 1 year ago

“Dropped food off at wrong house. Driver wouldn’t answer our calls or text messages. Never got our food. Never got our $55 refunded. Never using DoorDash again. Cannot be trusted to handles wrong deliveries by their drivers”

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Posted 1 year ago

“While visiting great Barrington Massachusetts. I waited for 2 1/2 hours for my food to be delivered only to have GrubHub cancel it! The absolute worst service I’ve ever received and I hope the sky falls on their heads!”

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Posted 1 year ago

“The app keeps changing my address to something close but correct. I have already been yelled at by drivers about how I messed up somehow even though I put in the correct address. Not sure what is going on but am sick of being lectured.”

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Posted 1 year ago

“Terrible! Food is always late and it’s always cold, drivers do what they want and the fees they charge are lunacy”

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Posted 1 year ago

“This is the first time I’ve used GrubHub in New York. It will be the last time. I spent $45 total and never received my food. Two thumbs down. It would have been cheaper to take a cab to and from the place to get my stuff.”

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Posted 1 year ago

“The absolute worst!!!! My order was never delivered. The photo of the delivery was a close up that showed the bag only. The driver was supposed to contact me upon delivery, which was not done. I looked at my past Grubhub orders, all 4 from this year were refunded due to negligence. If they are my only choice, I will just go hungry and skip the aggravation.”

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Posted 1 year ago

“Everything!”

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Posted 1 year ago

“Rude drivers! No recourse. Terrible wait times. Deleted app”

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Posted 1 year ago

“Tried to cancel order due to incorrect pick up address. Wouldn’t let me do so. Finally able to talk with driver and they are penalized if they don’t deliver. 3 hour wait……and not able to review a refund. Screw you grub hub, stole my money point blank.”

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Posted 1 year ago

“My order arrived incomplete, I spoke with an advisor and they did not want to take responsibility”

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Posted 1 year ago

“They are usually late by an hour before you can even get a driver assigned to your order. Then when you contact customer service, they argue it’s your fault because the expected time frame is at such a time. Of course the time gets pushed back every time it’s delayed! Then all they offer, if at all, a five dollar refund for messed up orders, crappy drivers, orders being delivered to wrong addresses, and the carelessness of drivers who toss your food on the doorstep so your food containers are open or don’t even notify you it’s delivered and your frozen items are semi melted. I’ve canceled my subscription a long time to this place but since it has partnered with Amazon prime, I figured I might try it once again with no added subscription fee. It took almost two hours for my order to be delivered to me and the customer service agent just blamed me for not being patient enough to wait and claim no refund will submitted to me when I asked for when one an hour of waiting transpired. Then I had to wait another hour for my soggy cold food! How is this company still in service?!”

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Posted 1 year ago

“No option for zero here and this is the first negative review I’ve ever written. We were refunded the money which is fine but there was no accountability on the driver who received a solid tip for delivering the order. I put pretty specific instructions to the house and also select no contact delivery as off and request they call us. Normally it’s fine, but Luanna who was supposed to deliver our order never called and never sent a picture or anything. It’s all refunded which is fine. However, I’m curious if there’s just been a large demand in drivers in the recent years to make it more difficult or if this is a common issue? It’s happened a few times.”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,866 reviews