Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.50

2.5 Rating 494 Reviews

36 %

of reviewers recommend Iceland Foods

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2.5

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ur Leigh WN7 store, bought BIG VALUE PACK of Sheperd's Pie. After cooking my husband asked where was the carrots peas etc with minute amount of meat & 99.9% of potatoes. On examining the contents there were no peas & carrot could just about cove a little finger nail & was nothing like the packaging foto. Please review ur quality control as i rate ur pie as disgusting & wont be buying from u anymore & go to Aldi.”

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Posted 3 years ago

“Ordered for a home delivery they sent horrible substitute products, some Of it was damaged, called customer service and they were useless!!”

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Posted 3 years ago

“After trying several times to pay for an online shop, and getting a message saying "check you have available funds" (the implication being, I didnt), I panicked, and checked my online banking, plenty funds, I did a shop with asda, without any problems, I subsequently received an email from Iceland saying they were having problems with their online payment system, when I complained about their lack of customer service, they said I should have paid by PayPal!, if their system appears to be compromised, I would not give anymore information, there are plenty of other options out there, and I will not use Iceland again”

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Posted 3 years ago

“Oldham Town centre storeVery poor customer service from staff members been mistreated on a numerous of times.yesterdays experience was very shocking when I got told of the cashier that she really didn't like me. In the past I have had dirty looks given to me off the same member of staff. I have been called a weirdo off a former security guard No support for people with disabilities such as autism. My shopping experience should be a pleasant one. I should not have to feel uncomfortable everything I go into the store & should not be discriminated or treated like a second class citizen”

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Posted 4 years ago

“Hi I have been sending emails to various Iceland mails ,even to the CEO ..this meat /??was absolutely vile ,like rubber funny smelling whilst cooking ,I find this unacceptable...cannot contact anyone to discuss this ... Regards Julie Davies”

Iceland Foods 1 star review on 23rd June 2021

Helpful Report

Posted 4 years ago

“I had an order with 8 items missing so i phoned customer servis told I will look in to this and come back to you ( never did) so i phoned next day told the same thing never come back to me now i am sick of this so i phoned the shop in hayes middlesex the lady there said she had been told about customer servis so much she was sick of it sorted my shpopping out and in the afternoon i got my order at last i will never shop with this load of cowboys again they are only a small company and always will be please you out there stay with the big boys Texaco sainsburys there are class”

Helpful Report

Posted 4 years ago

“Poor Quality Products which are NOT FIT for Human Consumption I have been shopping at my local Iceland (Lower Marsh) for decades. Yesterday, I purchased one Banana and one Chocolate milk (Best Before Date of both: July 2021). When these items were opened, I found the content NOT FIT for human consumption. Warning to all Iceland customers, please be careful and be vigilant. Today, I brought the matter to the attention of the store manager. Unfortunately, I found the individual to be ignorant, incompetent and a manager in name only.”

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Posted 4 years ago

“Spent over £150 on 2 orders. The gammon or bacon joint was too salty and we left it for the seagulls. Complained to Iceland who wanted the Original packaging. We had sent the Invoice. Sorry but we will not be using Iceland again+”

Iceland Foods 1 star review on 29th May 2021

Helpful Report

Posted 4 years ago

“Just received my online delivery ,some of the items were defrosted the ice-cream and lollies had thawed rang the store in Worcester got the impression the chap I spoke to didt believe what I said ,he did say they would be replaced but wanted the defrosted items back !! Second time this has happened will return the defrosted items hope the van has facilities for defrosted food !!”

Helpful Report

Posted 4 years ago

“Deliveries don't make an effort to make it known they are knocking, consitentl going to the wrong address, never a note left by the drivers to say they have called, prices have gone up, meat (steak primarily) is disgusting and never trimmed recently. Refunds taking over a week so far and still no sign of the 90 quid unpaid to not have my folks delivered. Catterick garrison store is the worst and I wish I could pick the Darlington store”

Helpful Report

Posted 4 years ago

“NO never a bad experience. I love Iceland Store. Today I bought Iceland own mince beef pies. Appearance 10/10. Price 10/10. Volume of filling 10/10. Pastry 11/10! However the mince has a garlicky flavour instead of plain mince and ruins the expectation of this comfort food. Please leave out all but old fashioned mince & onion pie flavour. Thanks. RSVP.”

Helpful Report

Posted 4 years ago

“Delivery drivers don't try to alert you they are there. They leave a note through the door and leave immeditaely, without trying to get anyone's attention in the house.”

Helpful Report

Posted 4 years ago

“We have recently stopped buying from Iceland after years of enjoying their varied choice product ranges. Over the last 12 months things seemed to have dropped dramatically in quality,(not sure if covid19 is the excuse) but it is certainly concerning enough for us to shop elsewhere for our monthly shopping.(Christmas 2020 being the deciding factor) The quality of the frozen mostly "eastern European origin" chicken goujons, dippers, strips, and roast chicken breast packs have dropped & and are inconsistent in quality as if the supplier is using (e.g.) non breast meat, or aged birds, as most times the texture is very tough, fibrous and stringy, yet previously the various products had lovely tender breast meat that certainly made for repeat buying. Iceland have a bad habit of changing/ceasing ranges of products that are popular, such as the lemon chicken & black pepper fettuccini that was always nearly sold out to say the least, Now the website states "NOT IN STOCK", but a particular favorite of ours that we always bought multiples of, and in particular there is a lot of internet blogging about this item loved by many people trying to it purchase elsewhere. Another product "The Xmas special chocolate ice cream champagne bottle" as an example that was always popular, but now never to be seen again for the last 3+ years, and Iceland have taken it off sale due to having other seasonal ranges introduced, some good and some bad alternatives. We spent on average £200-£250 per month with Iceland, but now we are using alternative stores of whom have their own competitive frozen food sections now that compare very favorably and in lots of areas more superior to Iceland. Judging by the reviews on here, this company must be loosing tons of sales revenue simply by the very fact that like us, most people spending £200-300 monthly are buying/moving elsewhere for their frozen food , and Iceland need to step up their act otherwise they will suffer greatly from their serious lack of customer focus, and care for their customers needs.”

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Posted 4 years ago

“Ordered online , was sent out rotten veg that was black and mouldy , fruit had next day date and half the items were wrong , terrible service and how they can send out rotten veg is beyond me ,”

Iceland Foods 1 star review on 22nd March 2021

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Posted 4 years ago

“Have tried to order a delivery time and time again for my elderly mother in law, but delivery only accepts my address despite repeating changing it. I have been told to shield so I cannot deliver it to myself. Why can I not order a delivery to someone else.”

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Posted 4 years ago

“I had a £10 Iceland voucher but they wouldn't accept it in the shop. Never gave a reason. Tried to redeem through being given a bonus card. What a run around - umpteen e-mails, phone calls etc and just being given the runaround. They do respond to emails but I'm just going round in circles for just a small amount. The staff at the store aren't that helpful either. Probably kiss my£10 goodbye but perhaps its a warning not to shop at Iceland”

Helpful Report

Posted 4 years ago

“Awful experience Missing products which the local store said they'd send out but never do Rude customer services on the phone and they deliberately avoid trying to honour the promise they put on the pack where they refund or replace items you're not happy about Products which for some reason make customers sick sometimes it's chicken glued together outside the EU eg Thailand and they sell it cheap... They shirk their responsibilities to offer safe food and refund those which customer is unhappy with Plus food often causes sickness they do whatever they can to sweep it under the rug”

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Posted 4 years ago

“Avoid these at all costs. They break the law on environmental health, food safety and health and safety. food is contaminated housed in a dirty environment the attached video is of the frozen area at the head office deeside warehouse if the head office is like this I dread to think what others are.”

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Posted 4 years ago

“Iceland - Very Unreliable. I am shielding and depend on deliveries. Email arrived saying delivery had been despatched and due between 5-7pm today. However, the delivery did not turn up. No text, phone lines closed. On line account says the order has been delivered when it hasn’t. Payment taken. This is the 2nd time this has happened.”

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Posted 4 years ago

“I placed an online order for delivery to my elderly mother. Delivered today, most of the order missing, the call centre operative did not believe me and suggested that I make a 16 mile across London round trip during lockdown, this might be against the law, to confirm missing items. Refund refused, despite the driver not knowing what was delivered nor waiting for my mother to answer the door.”

Helpful Report

Posted 4 years ago

Iceland Foods is rated 2.5 based on 494 reviews