Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After surgery I was informed no bending or lifting as detrimentalI to recovery. I informed Iceland,on the first instance complete ignorance received driver several doors away with no intention of listening when opened second time same!!! Not elated at this disgusting treatment I phoned and complained, i received drivel about apologys improvements and we really are good !!! etc. So I ordered a delivery being assured that OLDHAM store was on the ball and expect competent acnlogyment and service. I received few bags on 100£ plus shop, dut again the bags crammed one 12 14 kg wight stated on boxs 20 plus mtr walk to freezer I was not happy. 3 ATTEMPTS AND I FAILED no intentions to help that is bad disabled old age highest risk covid all the cowboys say is give us another chance.”

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Posted 3 years ago

“Free delivery on orders over 45 pound i dont think so not if you book more than 24 hours i advance false advertising you can kiss my custom goodbye 2 and a half grabd up the swanee annually at least”

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Posted 3 years ago

“On Christmas 2021 Day we got out a frozen turkey crown and cooked as directed but as we tasted it it had a strange texture so we looked at the use by date and it was use by august 2020 ! 16 months out of date we had to throw away our Christmas was ruined, they refunded the cost of the turkey and gave me £5 off a £45 pound shop how disappointed we are”

Iceland Foods 1 star review on 27th December 2021

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Posted 3 years ago

“I didn't have extremely high expectations of frozen ribs but they were actually the worst I have ever eaten, or not eaten. There was basically nothing to eat on them. See pictures.”

Iceland Foods 1 star review on 25th December 2021

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Posted 3 years ago

“Bought Cajun onion rings plus other items Never shopped at Iceland before If you want no flavour and your mouth burning out buy them awful”

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Posted 3 years ago

“If I could give a zero I would. On 05.12.31 I expected a delivery between 5-7 fromthenew cross gate Iceland store. Iceland came to my home address at 17.57, but said they will not deliver as they can't be bothered to climb the stairs to access the 2nd floor landing. On the night of the 5th December I made a formal online complaint and also sent it to the Ceo, to date I've not heard anything back or recieved am email response. Please dont waste your time, go to a more reputable company, one where the delivery drivers actually do there jobs and adhere to stores policies concerning 'home delivery services'! I've been with them for several years, doubt I'll go back now.”

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Posted 3 years ago

“My review is based purely on their response to the latest Covid regulations. Chelmsley Wood store today - so many customers not wearing a mask and nobody at the entrance asking or advising them too. BUT, shockingly, amongst their members of staff who were stocking shelves, three of them were not wearing a mask while rushing around in and out of customers and shouting to each other. Both myself & my partner are at acute risk of picking up infections . . . . . we can shop elsewhere if the store isn't going to do better.”

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Posted 3 years ago

“Went into Cheltenham high st store this morning..saw on shelf Small baileys in a box with candle..priced on shelf sign £3...checked my receipt. I was charged £5...so lovely girl on till said it's wrong sign up there it's really £5..as I paid by my bonus card..the manager came said its £5..but it's your mistake..says £3 ,,he wouldn't let me have it for price said on ticket..so I said I will have my £5 back..don't want it..caused a problem because I paid by my bonus card..he eventually gave me £5 cash back..wouldn't let me have it for £3..even it was there mistake..I'm in that store nearly every day..will never save on bonus card again..”

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Posted 3 years ago

“The best Xmas pies were Pethiver 2 years ago but they discontinued them how stupid”

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Posted 3 years ago

“disgusting, pancakes in fridge, not nice!”

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Posted 3 years ago

“payment card refused again for no reason can't even email them without an order number , which I dont have as I can't order. only company that declines my card. total shambles.”

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Posted 3 years ago

“You are ignorant you don't answer emails well LC what happened to Morrisons you might be the next one the way you are performing”

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Posted 3 years ago

“If you got two x four pints of milk delivered late on a Tuesday morning would you expect to have to use it all before the Friday because the 'use/best before' was midnight Thursday? I complained to Iceland Foods and got the following message. Hey Frederick, Iceland would class 2 days or less as short dated. As your order arrived in a 10 - 12 slot we would count the 28th as a day therefore you do have 4 days on the milk and would not class this as short dated . - Holly Actually the delivery was almost lunchtime Tuesday so up until the best before starts at 00:00 Friday is 2 1/2 days (Tuesday PM, Wednesday, and up to midnight Thursday). I think Iceland use deliveries to shift items with short use before dates. I got milk from the corner shop this morning to use from Friday, and including today that has 10 days life on it!”

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Posted 3 years ago

“From ur Leigh WN7 store, bought BIG VALUE PACK of Sheperd's Pie. After cooking my husband asked where was the carrots peas etc with minute amount of meat & 99.9% of potatoes. On examining the contents there were no peas & carrot could just about cove a little finger nail & was nothing like the packaging foto. Please review ur quality control as i rate ur pie as disgusting & wont be buying from u anymore & go to Aldi.”

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Posted 3 years ago

“Ordered for a home delivery they sent horrible substitute products, some Of it was damaged, called customer service and they were useless!!”

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Posted 3 years ago

“After trying several times to pay for an online shop, and getting a message saying "check you have available funds" (the implication being, I didnt), I panicked, and checked my online banking, plenty funds, I did a shop with asda, without any problems, I subsequently received an email from Iceland saying they were having problems with their online payment system, when I complained about their lack of customer service, they said I should have paid by PayPal!, if their system appears to be compromised, I would not give anymore information, there are plenty of other options out there, and I will not use Iceland again”

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Posted 3 years ago

“Oldham Town centre storeVery poor customer service from staff members been mistreated on a numerous of times.yesterdays experience was very shocking when I got told of the cashier that she really didn't like me. In the past I have had dirty looks given to me off the same member of staff. I have been called a weirdo off a former security guard No support for people with disabilities such as autism. My shopping experience should be a pleasant one. I should not have to feel uncomfortable everything I go into the store & should not be discriminated or treated like a second class citizen”

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Posted 3 years ago

“Hi I have been sending emails to various Iceland mails ,even to the CEO ..this meat /??was absolutely vile ,like rubber funny smelling whilst cooking ,I find this unacceptable...cannot contact anyone to discuss this ... Regards Julie Davies”

Iceland Foods 1 star review on 23rd June 2021

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Posted 3 years ago

“I had an order with 8 items missing so i phoned customer servis told I will look in to this and come back to you ( never did) so i phoned next day told the same thing never come back to me now i am sick of this so i phoned the shop in hayes middlesex the lady there said she had been told about customer servis so much she was sick of it sorted my shpopping out and in the afternoon i got my order at last i will never shop with this load of cowboys again they are only a small company and always will be please you out there stay with the big boys Texaco sainsburys there are class”

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Posted 3 years ago

“Poor Quality Products which are NOT FIT for Human Consumption I have been shopping at my local Iceland (Lower Marsh) for decades. Yesterday, I purchased one Banana and one Chocolate milk (Best Before Date of both: July 2021). When these items were opened, I found the content NOT FIT for human consumption. Warning to all Iceland customers, please be careful and be vigilant. Today, I brought the matter to the attention of the store manager. Unfortunately, I found the individual to be ignorant, incompetent and a manager in name only.”

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Posted 4 years ago

Iceland Foods is rated 2.5 based on 486 reviews