Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.50

2.5 Rating 494 Reviews

36 %

of reviewers recommend Iceland Foods

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2.5

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shepherd's pie had no meat in it just gravy”

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Posted 3 years ago

“so since Iceland received the housekeeping award they increased the free delivery price up by £15 like every other supermarket... thanks!”

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Posted 3 years ago

“easy to order all drivers have been excellent and really brilliant through the covid my complaint is being given out of date food milk that will only have a days date on bread yellow sticker as out of date this is not the first time but will definetly be the las will not order again”

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Posted 3 years ago

“It’s a joke TWO days on fresh stuff It’s a joke TWO days on fresh stuff ! Whatever you do don’t shop on Saturday your stuff will be off or turning by Monday ! If your housebound save your self the hassle and headache of dealing with this companies online service, and if your not housebound also save your money and order somewhere more professional. Wow I wish I had read the reviews on here first before trying to persevere with the rubbish customer service and value I have he on and off over the last year from my Belle Valle Iceland. I cannot not believe how poor dates are on fresh items I ordered 2 pack lunch deals for work/school in my weekend shopping for the following week and they had Mondays dates on them (bread and cooked meat) I also ordered a 3 for £9 meat deal and again 2 meat fresh meat items had Mondays date on (and I had no freezer space left to squeeze them into so they will go off before use !). I spoke with customer service and they state they only give TWO days on fresh stuff ! Which is ridiculous I am also fed up of receiving smashed products and I don’t just mean eggs and fruit it includes smashed up frozen products to (do they play footy with em coz they look like they have been drop kicked !) On the positive at least they refunded the broken items not the rubbish dated items that had I been shopping I would of left on the shelf so only £17 going in the bin on Monday and not £21 fantastic. I won’t be shopping online there again, EVER !”

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Posted 3 years ago

“Shop in store online orders are a complete joke. Items always going missing and being refunded. Tell you an item is in stock, and then at the last minute email you to tell you its been refunded, presumably because the items you bought were sold in-store even though you already paid for them first. Nightmare!”

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Posted 3 years ago

“My milk was 2 days out of date ,date on milk 5th jan 2022 and the Date we received it was the 7th jan ,2022 I know they replaced it but not good enough ,we have had things with only 2 days left .Iceland please have a word with your pickers 😡😡😡”

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Posted 3 years ago

“They delivered half frozen vegetables and fish with the rest of my shopping , dumped it on my doorstep inside of several carrier bags, when specifically ask for no bags ! When I contacted them at customer service, I received a reply apology and was assured that the local store would contact me to replace the half defrosted food 2 days later I contacted customer service again . Only to receive the exact same message. I presume it’s computer generated . It’s now 5 days since my first message and reply or replacements. Be warned”

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Posted 3 years ago

“After surgery I was informed no bending or lifting as detrimentalI to recovery. I informed Iceland,on the first instance complete ignorance received driver several doors away with no intention of listening when opened second time same!!! Not elated at this disgusting treatment I phoned and complained, i received drivel about apologys improvements and we really are good !!! etc. So I ordered a delivery being assured that OLDHAM store was on the ball and expect competent acnlogyment and service. I received few bags on 100£ plus shop, dut again the bags crammed one 12 14 kg wight stated on boxs 20 plus mtr walk to freezer I was not happy. 3 ATTEMPTS AND I FAILED no intentions to help that is bad disabled old age highest risk covid all the cowboys say is give us another chance.”

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Posted 3 years ago

“Free delivery on orders over 45 pound i dont think so not if you book more than 24 hours i advance false advertising you can kiss my custom goodbye 2 and a half grabd up the swanee annually at least”

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Posted 3 years ago

“On Christmas 2021 Day we got out a frozen turkey crown and cooked as directed but as we tasted it it had a strange texture so we looked at the use by date and it was use by august 2020 ! 16 months out of date we had to throw away our Christmas was ruined, they refunded the cost of the turkey and gave me £5 off a £45 pound shop how disappointed we are”

Iceland Foods 1 star review on 27th December 2021

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Posted 3 years ago

“I didn't have extremely high expectations of frozen ribs but they were actually the worst I have ever eaten, or not eaten. There was basically nothing to eat on them. See pictures.”

Iceland Foods 1 star review on 25th December 2021

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Posted 3 years ago

“Bought Cajun onion rings plus other items Never shopped at Iceland before If you want no flavour and your mouth burning out buy them awful”

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Posted 3 years ago

“If I could give a zero I would. On 05.12.31 I expected a delivery between 5-7 fromthenew cross gate Iceland store. Iceland came to my home address at 17.57, but said they will not deliver as they can't be bothered to climb the stairs to access the 2nd floor landing. On the night of the 5th December I made a formal online complaint and also sent it to the Ceo, to date I've not heard anything back or recieved am email response. Please dont waste your time, go to a more reputable company, one where the delivery drivers actually do there jobs and adhere to stores policies concerning 'home delivery services'! I've been with them for several years, doubt I'll go back now.”

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Posted 3 years ago

“My review is based purely on their response to the latest Covid regulations. Chelmsley Wood store today - so many customers not wearing a mask and nobody at the entrance asking or advising them too. BUT, shockingly, amongst their members of staff who were stocking shelves, three of them were not wearing a mask while rushing around in and out of customers and shouting to each other. Both myself & my partner are at acute risk of picking up infections . . . . . we can shop elsewhere if the store isn't going to do better.”

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Posted 3 years ago

“Went into Cheltenham high st store this morning..saw on shelf Small baileys in a box with candle..priced on shelf sign £3...checked my receipt. I was charged £5...so lovely girl on till said it's wrong sign up there it's really £5..as I paid by my bonus card..the manager came said its £5..but it's your mistake..says £3 ,,he wouldn't let me have it for price said on ticket..so I said I will have my £5 back..don't want it..caused a problem because I paid by my bonus card..he eventually gave me £5 cash back..wouldn't let me have it for £3..even it was there mistake..I'm in that store nearly every day..will never save on bonus card again..”

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Posted 3 years ago

“The best Xmas pies were Pethiver 2 years ago but they discontinued them how stupid”

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Posted 3 years ago

“disgusting, pancakes in fridge, not nice!”

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Posted 3 years ago

“payment card refused again for no reason can't even email them without an order number , which I dont have as I can't order. only company that declines my card. total shambles.”

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Posted 3 years ago

“You are ignorant you don't answer emails well LC what happened to Morrisons you might be the next one the way you are performing”

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Posted 3 years ago

“If you got two x four pints of milk delivered late on a Tuesday morning would you expect to have to use it all before the Friday because the 'use/best before' was midnight Thursday? I complained to Iceland Foods and got the following message. Hey Frederick, Iceland would class 2 days or less as short dated. As your order arrived in a 10 - 12 slot we would count the 28th as a day therefore you do have 4 days on the milk and would not class this as short dated . - Holly Actually the delivery was almost lunchtime Tuesday so up until the best before starts at 00:00 Friday is 2 1/2 days (Tuesday PM, Wednesday, and up to midnight Thursday). I think Iceland use deliveries to shift items with short use before dates. I got milk from the corner shop this morning to use from Friday, and including today that has 10 days life on it!”

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Posted 3 years ago

Iceland Foods is rated 2.5 based on 494 reviews