Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,178 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so disappointed with Jomoshop. They sent my order to the wrong address and charged me for that and I didn’t receive the bag which was $1200 and they never refund my money. On my other orders they sent them to the wrong address and I followed up with fedex they told me that they dropped it of to my neighbor. I went there after 2 weeks and going the package. I requested to return one of the items they didn’t accept it. This company is a total mess.”

Helpful Report

Posted 4 years ago

“Outstanding deal on sunglasses of the utmost quality. Arrived early in perfect condition.”

Helpful Report

Posted 4 years ago

“TERRIBLE - they have NO! CUSTOMER SERVICE MODEL AT ALL. In spite of their bragging message on their outgoing telephone message claiming brilliance in customer service, the TRUTH is that they are IMPOSSIBLE TO REACH by phone, email, change, fax or smoke signal, to determine the status of orders.”

Helpful Report

Posted 4 years ago

“It took me about 8 months, to get a credit. Tonise the credit was also a painful experience. My complaints where never even acknowledged.”

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Posted 4 years ago

“Placed an order 2 weeks ago and paid extra for 2 day shipping. Well, I got an email two days later telling me that my item has shipped. I still haven’t received it. I called DHL Shipping and gave them the tracking number and they said that the shipping manifest was created by Joma but the item was never dropped off. What a bummer!”

Helpful Report

Posted 4 years ago

“Quick, free shipping. Beautiful watch with the features I want: blue dial, blue leather, legible sweep hands, 3 hands, minute & hour hands glow in the dark, calendar in 3 o'clock position, no day, Eco-drive technology. Also has a diver's dial, which does not rotate. This is considered a minus, but not by me, since this helps this watch attain a 50% discount from list. Makes the dial a bit larger at 43mm, another desired trait.”

Helpful Report

Posted 4 years ago

“Thank you Jomashop. Easy to order and received ontime. Legit Authentic Product.”

Helpful Report

Posted 4 years ago

“Although hold time for a customer service rep was excessive, returned was handled timely. It would be great a customer experience if returns are free.”

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Posted 4 years ago

“Easy to order, received on time, saved about $60 bucks!”

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Posted 4 years ago

“Thank you Jomashop. It took me a year to find my favorite lipstick and brand and Lord behold Jomashop had the lipstick. If you can't find that favorite item, check first with Jomashop.”

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Posted 4 years ago

“Availability, shipping and delivery time couldn't be any better.”

Helpful Report

Posted 4 years ago

“Very slow service. I received a tracking number for my order but it doesn’t work. I contacted customer service after a few days and it’s only then that my order got shipped. Wish the service is faster.”

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Posted 4 years ago

“It was a perfect gift for my wife thanks”

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Posted 4 years ago

“I’m not happy about my order, I didn’t receive my bag and paid so much and been trying to reach out but they never want to solve this matter ! I want my money back!”

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Posted 4 years ago

“Purchased a Tissot watch, arrived with a damage button and Jomashop will not replace! Terrible customer service, do not buy here!! No warranty either even though they market that on their site, fraud!”

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Posted 4 years ago

“I'm very satisfied with the excellent service and the good price. The delivery was faster than I thought.”

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Posted 4 years ago

“Everything was quick and easy but Gucci wallet was definitely fake! I was skeptical bc it was cheap but also I couldn’t find the bag anywhere on Gucci’s site. Lastly, SKU and serial numbers where completely made up. I compared it to one of my real Gucci bags and there is no comparison when it comes to the stitching. I figured I’d take a chance since it was only a wallet. Sent back immediately. Hopefully there is no issue with being refunded.”

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Posted 4 years ago

“So happy with my purchase. Price was great and delivery was fast.”

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Posted 4 years ago

“I could not tracking DHLM2D94189V01 Tracking information is currently not available,”

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Posted 4 years ago

“Lead times over 3 weeks for something that says it's in stock! No customization required! This is not a business this is a scam they charge your Amazon account take your money and hold on to it for over a month never shipping an item!”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,178 reviews