Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,178 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 3,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a watch paid in full 2 weeks ago and have heard nothing and jomashop will not reply to my email pretty pathetic for such a large dealer”

Helpful Report

Posted 4 years ago

“Is good company the only thing i have to return a hat and when i returned they charge me 19.00 dollars for the return is not fear!!”

Helpful Report

Posted 4 years ago

“Love the bag”

Helpful Report

Posted 4 years ago

“I’ve had a great experience with jomashop. I got a great price on a fjallraven backpack. Then went back for a Gucci bag. Top notch and great deals thank you”

Helpful Report

Posted 4 years ago

“I ordered 3 watches on 14th January. My credit card was charged for one only and received it in less than 2 weeks. My credit card was charged on 30th of January for the second and third watch but I only received the second one after 2 weeks. I have been trying to get in contact ever since but the website is an automatic machine and they don’t pick up their phone. If you don’t have the watch why did you charge me, if you charged me why don’t you send me the watch, if you have problems why don’t you communicate? You better send me the watch or refund my money ASAP”

Helpful Report

Posted 4 years ago

“Wore the watch three days, broke. Jomashop won't replace it. Defective watch.”

Helpful Report

Posted 4 years ago

“I've somehow had better experiences with even Wish. When I placed my order there was no mention of it being on 'back order' and from all appearances was marketed as something provided through the Jomashop site. After ordering I received an email notifying me that it was not physically in their warehouse and that my tracking number wouldn't be available for 4-7 business days. That was 37 days ago. After contacting them several times and even being lied to on the phone after they said I would get a tracking # that day I have tried the live chat. All I am repeatedly told is that my purchase is on backorder. You get what you to pay(tried) for.”

Helpful Report

Posted 4 years ago

“Beautiful, and hard to find, Gucci Ophidia zippered card holder. Very happy with my purchase.”

Helpful Report

Posted 4 years ago

“I liked everything, just place an order, I could always see where my purchase was, very attentive Jomashop team.”

Helpful Report

Posted 4 years ago

“Ive purchased a tag WATCH I PAID IN FULL THE ORDDR NUMBER DOESNT EXIST AND THEY DONT RESPOND TO ANY OF MY EMAILS AND NOONE ANSWERS THE CALLS AFTER WAITING OVER AN HOUR. COMPLETELY SHADY COMPANY!!! scam”

Helpful Report

Posted 4 years ago

“Transaction was smooth and item was delivered quickly. The only issue is it's IMPOSSIBLE to speak to or reach a representative. For this reason I gave 4 stars instead of 5. I was almost ready to bag it altogether. It is, however, the best prices around for name brand watches.”

Helpful Report

Posted 4 years ago

“JOMASHOP IS A SCAM!!! terrible customer service and doesn’t even have a number to the verification people smfh”

Helpful Report

Posted 4 years ago

“I was very happy with the Hamilton Khaki automatic I bought from Jomashop I received it very quickly and it was safely packed.”

Helpful Report

Posted 4 years ago

“Ysl bag received in new perfect condition and delivered in the same week I ordered it. The price beat all other sites the same bag was on. Will be returning for more. Thanks 😊”

Helpful Report

Posted 4 years ago

“Be aware This is a scam website. I've bought a Tissot 4 months ago but they did not send it. They will reply to your feedback to contact us but after they are saying the same thing as before. Their positive comments are so fishy if you read a few of them you will find out many of them are exactly the sAnd.”

Helpful Report

Posted 4 years ago

“Ordered sunglasses and 3 weeks later - I haven't received them! I've been on hold for 35 minutes (I'm still on hold) to discuss the issue! So unhappy - I should have checked the reviews!!! :(”

Helpful Report

Posted 4 years ago

“JOMASHOP After sales service is non existent I have purchased a few items from Jomashop, some have been fine but if they are not they take little responsibility, latest one is a watch which arrived not working, response was to replace battery, I felt it might be something more so I took it to a watchmaker so if it was a battery at least it would be done right and pressure tested, my fears were realised when it failed as the specialist discovered a problem with the circuit of the watch rendering it dead. Response from Jomashop has been nil. The last time it was damaged packaging for a Raymond Weil Maestro watch, being the resting place for the watch when not in use. Replacement cost from Raymond Weil was $130”

Helpful Report

Posted 4 years ago

“I wish no star was a choice. The worst customer service i ever experienced. Will not buy again from them!”

Helpful Report

Posted 4 years ago

“Excellent service, timely delivery, lowest prices. Love this!”

Helpful Report

Posted 4 years ago

“I made an order with Jomashop which was supposed to get delivered in 3-5 weeks, after the 5th week, they extended the delivery time by 2-3 weeks..not trustable..disappointed!!”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,178 reviews