Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,178 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a regular Jomashop customer until the last couple of orders. I paid for expedited shipping, but my order was never shipped. I called customer service, but after being on hold for 40 minutes, the agent started looking into my order, then hung up on me. Same with the chat option on their website. Jomashop lost my business for good.”

Helpful Report

Posted 4 years ago

“Taking way too long… (11 days and counting) Price inline with others for my Seiko (Amazon is $15 more) but taking forever to get. They took several days to get it out even though their site says 1 day (it was in stock) and then FedEx is a joke right now. Problem is Jomashops response is essentially "too bad", no assistance, no discount. Multiple failures and delays on Jomashops part and no responsibility, just blamed FedEx.”

Helpful Report

Posted 4 years ago

“I have purchased a lot of items from Jomashop and I was satisfied until I had to deal with their returns department. After spending hours oh hold, I explained to a CSR that the US Customs need additional info. An email with the info from Faith followed and I forwarded it to FedEx in order to clear customs. Obviously the info was insufficient. Now I have the jacket returned to me, I’m on the phone on hold again, waiting for someone from Jomashop to talk to me. They will try to wear you down until you kiss your money goodbye and end up with a product you don’t need. And Jomashop will keep your money. Disaster...”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“Worst customer service ever. Received a defective product. Asked for a return and was denied. Ask for a replacement and was denied. Grey market is a gamble and Jomashop is a very bad choice. They will win in any way possible. Repairs... will not happen. Returns... nope. Replacement... not gonna happen. Set your money on fire at least you’ll get heat.”

Helpful Report

Posted 4 years ago

“Bought an Omega watch, came quickly and was packaged well. Sent in as it was running slow, They have had it now for months and sent an email saying they will send it to another service location and will be another couple of months. Feels like they are about to lose or steal it back from me to sell as used. I'll update this if it doesn't happen that way but hope is diminishing.”

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Posted 4 years ago

“Sucks! I didn't receive anything. Sad!!! No tracking number. NOTHING!!!”

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Posted 4 years ago

“Horrible experience!!! I ordered my watch on 3.4.21. They didn't send out a tracking number until I called on the 9th. It is now the 16th and I still don't have my watch. I called and spoke to Sarak and the only customer service he could offer was to say they would contact Fed Ex and he wanted to argue with me. When I asked to speak to a manager he said I had to call back.”

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Posted 4 years ago

“Ordered an invicta watch from jomashop, received quickly very good price. Unfortunately the watch does not work, attempted to get in contact with customer service, number not available. Now stuck spending more money to repair the watch from the manufacturer than I paid for the watch. Would not recommend jomashop”

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Posted 4 years ago

“It is very good experience.”

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Posted 4 years ago

“I ordered watches twice. After placing an order, a week later I receive a template message with a refusal from the payment verification service. I payd PayPal for last order! It looks like Jomashop store is engaged in financial fraud. I do not advise anyone to buy anything from these crooks!”

Helpful Report

Posted 4 years ago

“I ordered some Christian Dior sunglasses, to me they look obviously fake. They came in a case which was definitely not CD quality, the card inside had Chinese writing on it and they were in a plastic cover. I have seen the real ones in a local department store and they are different. i was trting to return it I found THIS ₑᵢɢₕₜ fₒᵤᵣ fᵢᵥₑ fᵢᵥₑ ₜwₒ ₒₙₑ seven two four five my attempt was successful I was able to get in touch with the company they were very polite and nice in helping to get the return details on my order finally I SENT BACK THIS GARBAGE Do not buy from this company. BBB already informed. Be safe. Do not buy from here.”

Helpful Report

Posted 4 years ago

“If I can give them 0 stars I would. I don’t know where to begin. I ordered two pairs of sunglasses 1x Dior and 1x Salvatore Ferragamo. My total came out to be $180. It was shipped out by USPS carrier. This was before Christmas. When I was tracking my package on December 18 I noticed that it said delivered at 1:22pm. I live in a two family house and have camera around the entire house. I checked the cameras before contacting customer service and saw that no package was delivered “on my porch”. I contacted Jomashop customer service trying to resolve the situation to see if I can get my refund and they told me no since it was “delivered” then it’s not their problem they can’t do anything about it. I kept going back and forth via email and they were REFUSING to provide me a refund. I even told them I have proof from my camera that I can provide. They still refused. I had no time to file a police report because I caught covid and had to deal with that, but I will soon proceed with the police report. I BELIEVE THIS SITE IS A SCAM! To me it’s ridiculous that if they are sending it out by USPS why isn’t there a signature required? I asked them that and they said “they don’t do any signature required”. Why not though?! It’s brand glasses why not provide a signature upon delivery. Also, the shipping carrier has $100 protection policy, how come I can’t get my refund when the PACKAGE WAS NEVER DELIVERED TO MY ADDRESS?! DO NOT ORDER FROM THIS SITE, THEY ARE SCAMMERS. I REPEAT SCAMMERS!!!!!!!”

Helpful Report

Posted 4 years ago

“Reporting them to the better business bureau ... it’s disgusting how take pple money and don’t send thier package to the correct address PLS SAVE YOUR Money biggest scammers out !”

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Posted 4 years ago

“First time buyer. Process was simple, price was good, delivery was on time.”

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Posted 4 years ago

“- Item was lost, the cost for fast delivery for 2 days but lagging, well bad weather I could understand, but order from 13 Feb 2021 but my order was splitting: one was lost and one still on the way not coming until today 3 March 2021...well that's bad! so bad!”

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Posted 4 years ago

“No one replies the phone! I’ve placed my order on 11.02.2021 it haven’t been shipped yet! It’s a scam! Order number 2CF4305. Today is 01.03.2021!!!!”

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Posted 4 years ago

“Very bad customer service waste f money they r scam fraud i paid 370£ fr my watch nobody sent me d parcel ddnt hear anything frm them been ages nw i requested refund nobody helped me out thx to paypal i contacted paypal as i paid through paypal they helped me out to get refund frm jomashop guyz plz dont waste ur tym n money on jomashop they r totally fraud im v disappointed”

Helpful Report

Posted 4 years ago

“The Montblanc watch that I purchased from Jomashop, and received yesterday is running too fast. I have reset time three times so far today, and it continues to run fast. I emailed Jomashop yesterday afternoon, but have not had a response yet. I have called their customer service line - 877-834-1434 - twice today, one call lasting 46 minutes without a person taking my call, so I hung up very frustrated. What a shady business... Buyer beware, don't be fooled by lower prices. Go with a more trusted site.”

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Posted 4 years ago

“Do not use them. Terrible service it took weeks to arrive then I was returned. The customer service is bad. Please avoid at all costs”

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Posted 4 years ago

Jomashop is rated 3.7 based on 3,178 reviews