Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,202 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one replies the phone! I’ve placed my order on 11.02.2021 it haven’t been shipped yet! It’s a scam! Order number 2CF4305. Today is 01.03.2021!!!!”

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Posted 4 years ago

“Very bad customer service waste f money they r scam fraud i paid 370£ fr my watch nobody sent me d parcel ddnt hear anything frm them been ages nw i requested refund nobody helped me out thx to paypal i contacted paypal as i paid through paypal they helped me out to get refund frm jomashop guyz plz dont waste ur tym n money on jomashop they r totally fraud im v disappointed”

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Posted 4 years ago

“The Montblanc watch that I purchased from Jomashop, and received yesterday is running too fast. I have reset time three times so far today, and it continues to run fast. I emailed Jomashop yesterday afternoon, but have not had a response yet. I have called their customer service line - 877-834-1434 - twice today, one call lasting 46 minutes without a person taking my call, so I hung up very frustrated. What a shady business... Buyer beware, don't be fooled by lower prices. Go with a more trusted site.”

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Posted 4 years ago

“Do not use them. Terrible service it took weeks to arrive then I was returned. The customer service is bad. Please avoid at all costs”

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Posted 4 years ago

“Placed an order on 2/6 for a money clip. It’s 2/24 now with no idea on where the order is. The customer service is atrocious and can never reach a live person. Only bots giving one word answers on the chat. I wish I could give it a 0 star, worst service ever experienced. Do not recommend anyone buying from this scam of a website”

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Posted 4 years ago

“FAST SHIPPING. GOOD SERVICE”

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Posted 4 years ago

“Yes I’m satisfied with this product and also please my mom gift so I’m very very happy and I love this product thank you so much Jomashop”

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Posted 4 years ago

“Ordered Tissot 1/23/21. Shipped 2/5/21. As of 2/19/21 still not received. Ordered from ebay a Hamilton on 2/12/21. Received 2/18/21. Pay a little more, get it sooner. Anywhere else. So much for "ships in 5 to 7 days".”

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Posted 4 years ago

“Horrible place to buy stuff £372 they robbed from me I payed them for a watch which I never received an more then a month now they are not even responding to any mail or call I jus want to have my money back”

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Posted 4 years ago

“I bought Zengra sunglasses they feel and look fake and they looked nothing like the add”

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Posted 4 years ago

“Purchased some watches from jomashop, when they arrived the box was squashed, damaging one watch. Sent photo clearly showing content damage but they will not replace. Wanting pictures of don’t have. Just an excuse not to fo anything. Think twice before you buy from jomashop, because if there is a problem with your purchases they are not going to do much to rectify. I will never use them again. Buy local. Guess what Guys, the customer service team offered to send me a new empty box from USA to Australia. The watch looked OK to them in the picture, yet my partner will not wear it has one bent link. You would think they would send a replacement watch not an empty box as a good customer service gesture, BUT NO ?????? Save yourself the headache and buy from someone else. JOMASHOP don't have a lot of good reviews when it comes to customers service. That must tell you something???????”

Helpful Report

Posted 4 years ago

“I bought a Certina Automatic watch on feb21. When I received it it doesn’t work at all. I contacted them by phone (I live in Australia) after even over hour and 5 minutes no answer by customer service, I am keep waiting on the line. Second attempt waited more than 30 minutes no luck. I needed to pay international call rates too. Then I sent my second email and received answer saying they got too many email and reply soon. I end up paying more than $1000 aus for the defective not working brand new watch. What a shame. I am still in a process of sorting this issue with them!!!”

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Posted 4 years ago

“Paid for sunglasses and never recieved them. I emailed customer service and they told me they would look into it that was 3 months ago. I am still out $83 and no sunglass.”

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Posted 5 years ago

“Yet another Buyer Beware review. I purchased a decent Seiko watch and paid $25 extra for one-day shipping. I received a confirmation email, checked my card account to see if they had charged before shipping — and of course they had, not too unusual, entirely automated even if it’s a dubious move given they may have to actually source the watch — and went on about my life for three days. No updates from Jomashop via email and so I logged into my account and was surprised to see that I had no order history. Nothing ordered despite something ordered and email receipt and credit card statement to prove it. Cute. I don’t mind having to dispute charges with a bank, really. And I’ll no doubt have to do so as — just read the other reviews for this surprise ending — customer service doesn’t answer (three calls made, each one with hold music for 30+ minutes and no response). They don’t reply to emails or chat requests, either. I’m willing to give them two stars rather than one. I’ve heard firsthand accounts of their quality and have no doubt they probably nail it on occasion. And there’s a global pandemic and, I’m guessing, limited staffing. An inexpensive Seiko watch can be found elsewhere for a comparable price. I’m not accusing Jomashop of theft but, rather, mild incompetence. Slight inconvenience. It was to be a gift but alas. The lesson: be careful, buying public. You may not want to give money to Amazon or Macy’s or, if you’re buying seriously high end, Company X... but is Jomashop really a good alternative? Some guy is wrote about being out $5,000 thanks to the company’s butterfingers. I’ll count myself lucky.”

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Posted 5 years ago

“order (M2BY3217) - send in one day after order, received in one mounth to Poland. Farrukh and Badar speciall thanks for answering on email about order in one day ! GREAT JOB!”

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Posted 5 years ago

“Horrible customer service, stay away from this company, once you bought something form them, they are gone, I try e-mail, chat, phone calls, leaving a call back number, nothing seem to work, you'll never hear nothing from them.”

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Posted 5 years ago

“Horrible! terrible experience! As first, I received a broken watch. As second, their customer service is not responsive. As third, when I returned the watch, I haven't received the full amount back; they kept the part of the tax. Please avoid! Please be aware that most of the positive reviews for this website are written by their employees! Go and buy the watch at the more expensive place. It will end up costing less!”

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Posted 5 years ago

“Ordered sunglasses then canceled. Then got a fraudulent charge on my credit card from another company toadandfrog. I reported to the bank and canceled my account card. Do Not Trust Jomashop.”

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Posted 5 years ago

“Item faulty. Watch doesn't work. Tried contacting you. Received auto reply that if I want I could return within 30 days, but would have to pay postage (x 2) myself! THIS IS A FAULTY ITEM... Can't believe the attitude!”

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Posted 5 years ago

“The delivery time was too long. the quality of the product pretty good”

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Posted 5 years ago

Jomashop is rated 3.7 based on 3,202 reviews