Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,178 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Ferragomo and Tory Burch shoes, with a good quality. It was a great price, and shipping was free. I’m totally satisfied with purchase.”

Helpful Report

Posted 4 years ago

“Ordered a classic Frederique Constant Slimline Quartz watch for myself, and it was an excellent price. I did some price search and had never heard of Jomashop before. The package arrived in 4 days! And it is a beautiful authentic Frederique Constant in original box and packing. Love the watch, and impressed by the super fast ordering and shipping.”

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Posted 4 years ago

“I ordered but they never sent the order. There's no customer service. After many tries I found the chat available, but the representative cut me off immediately. I think they're a scam.”

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Posted 4 years ago

“I received shoes with no shoe box and no dust covers. I am 90% sure they are fake/ knock offs. No one in customer service”

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Posted 4 years ago

“Absolutely unable to reach anyone by phone. I need to return a defective watch, but need a 'return authorization number' to do so. The online method will not work and NO ONE ever answers or calls back. After over three days and countless attempts, I gave up and will now dispute the charge. This is an obvious attempt to prevent returns.”

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Posted 4 years ago

“good watch but shipping is slow”

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Posted 4 years ago

“I have not received my watch. It was shipped via USPS on 12/15. To date I have not received the purchase and no date has been established for receipt.”

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Posted 4 years ago

“Terrible customer service, the absolute worst company to deal with. Late shipping on the watch by 2 weeks! missed christmas and refused to cancel even though they didn't ship yet.”

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Posted 4 years ago

“Terrible customer service, couldn't get in contact with anyone about my order. Still waiting for my purchase to come in and it's been over two weeks.”

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Posted 4 years ago

“give 1 star cause im not receive my order yet.. ill be back when I got my package”

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Posted 4 years ago

“I never received my order and when I reach out to you guys it’s a run around as if I never purchased will never shop here again”

Helpful Report

Posted 4 years ago

“Jomashop said Usps “Lost” my package and they need to open a claim . However my emails indicate that a label was created at jomashop while Usps was still waiting for it to arrive on site. It seems Jomashop has lost my package but is trying to get insurance money from Usps . They haven’t refunded my money.”

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Posted 4 years ago

“Tracking to slow and DHL always catch tax bill. I hop DHL like post.if customer don't ask play tax bill then DHL needn't tell customer. If they found then pay”

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Posted 4 years ago

“Easy order and delivery.”

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Posted 4 years ago

“I liked the watch, however had to order 2 links from the manufacturer. They don't answer their phone”

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Posted 4 years ago

“Excellent products and customer service Thanks and Happy New Year!”

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Posted 4 years ago

“Order never arrived. No one called me back. No one answered the phone.”

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Posted 4 years ago

“Ordered watch 18 days ago. Tracking number indicates it still has not left their shop. Called and left on hold for hours with no response. Now it is after xmas and no present. Then I get an email on xmas eve indicating they are happy to know that I am happy with their service, yeah right”

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Posted 4 years ago

“I saw many web pages and Jomashop offered the best price, shipping was free and it arrived on time. The watch is excellent, with the best quality, I am very happy with the purchase, I totally recommend them.”

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Posted 4 years ago

“The products are original and 100% certified, only need to advice when the product is out of stock and would take longer, is imposible to comunícate with the phone number never answered”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,178 reviews