Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,178 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed shipping after I paid foe shipping of my purchased item. Two weeks to be delivered and they reply with generic script”

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Posted 4 years ago

“This is my 2nd experience ordering from Jomashop. I came back because of their pricing and exceptional customer service. Initially, there was a minor problem with this order which, after contacting customer service, they immediately resolved.”

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Posted 4 years ago

“My order was shipped 12.30.2020, but still in transit and arriving late.”

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Posted 4 years ago

“No hassle process. Great price and service.”

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Posted 4 years ago

“No issues with ordering, nor delivery. Item came on time, not damaged.”

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Posted 4 years ago

“Everything was great,fast shipping and I love the shoes!”

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Posted 4 years ago

“I purchased 2 items in the 6th of January, I paid usd 227 and until now I have no idea when will my item will be shipped. They didn’t send me any purchase confirmation or shipping information. I raised a claim thru PayPal and yet there was so communication I contacted them a lot and there wasn’t any answer !! Very bad bad experience I can’t wait to get my cash back I will never ever think to deal with them again.”

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Posted 4 years ago

“I received my purchase on time and I luv my Gucci Bag very beautiful.”

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Posted 4 years ago

“Ordered an item 2 weeks ago that was promised to me in 1 week. When I contact customer service chat, they refused to give me an update, but did tell me the item hasn't even been shipped yet. When I refused to accept that they don't know when I will get the item, they told me to hold. I waited 30 minutes then disconnected me from the chat. I also emailed them and it has been 4 days without a response. Only option I have is to file a dispute with my credit card.”

Helpful Report

Posted 4 years ago

“It's a scam. They make it impossible to return any defective watches. They are a grey market dealer which means no warranty is offered other than what they call a warranty. If you attempt to call the manufacturer, they will not honor any warranty from a watch purchased from any other place than an authorized dealer. This is a big risk. Both pieces I received from them were defective and were not able to be return. Thankfully they were small value items.”

Helpful Report

Posted 4 years ago

“Ordered 2 watches for 5K Read the reviews about the shipping delays and to my surprise the shipped the next day. When the package arrived I noticed the box was kinda small for an omega watch plus a citizen promaster diver I received a 20 dollar watch No phone response , email says it’s blocked. There’s no such mistake , it’s a fraud”

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Posted 4 years ago

“Horrible service never got my package and still no status in my refund”

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Posted 4 years ago

“Placed order on Dec 12, 2020, my order was shipped on Dec 17, 2020, with email telling me I would receive it on Dec 21. Then delivery date changed to Dec 22nd, then Dec 23rd. Today it is January 5, 2021-STILL NO package. No one answers their phone and when I send messages, they respond: “We are sorry to hear you have not received your order. We will start a shipping claim on this item for you. Please be advised we must open an investigation with the shipping carrier and a resolution can take 2-3 weeks for domestic and 4-5 weeks for international packages. Updates will be provided to you via email.” And “USPS is experiencing high demand and major delays. Please allow a few more days for this to deliver. Thanks so much for your patience.” I buy everything online and many ship via USPS, with no issues. They should reship my items ordered and then if they insured the package, they work it out with USPS, not telling me to “be patient” and “wait”. Total BS!!!!!!!!”

Helpful Report

Posted 4 years ago

“I’ve purchased several times with Jomashop and never had a issue with delivering . Customer service is not that great. It’s hard to reach anyone and yet alone get a response is a hassle . Also the categorization of shoe sizes is not organized or accurate . I’m a size 11 (44 eu) and there is no option for my size but there are repetitive size options and I can’t find a size 11 unless i scroll down for a while and luckily find a pair . Their filtering option needs to be updated”

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Posted 4 years ago

“I ordered an item on the 19th of December and here we are on January 5th and still haven’t received it”

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Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY!!! Nonexistent customer service!! I have called dozens of times and emailed them over 5 times and no one responds. I need a return authorization number for an item that I purchased for $2500”

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Posted 4 years ago

“Great all around.”

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Posted 4 years ago

“Poor customer service. Emailed two times for my recent purchase but didn’t get any respond and it’s so hard to get a hold of someone when I called. Live chat assistant Emily.L is very rude and unprofessional. She disconnected me two times while I was typing and told me to call instead. She told me to “call” without any explanation why she can’t help me thru live chat and doesn’t even have a heart to say “please call” but pushing her work to call representatives.”

Helpful Report

Posted 4 years ago

“I was charged, but I never got my items (as of today from an order two months old). I got an order number, which was not recognized by the automated system set up for members. I got nothing to track my order. I tried multiple times and ways to reach customer service, but I could not get through. When I would call the telephone number provided they would not put me through to a person. An automated system said they would call back, but never did. I did get an email in response to several of my emails saying sorry for the general delay of products, but with no news of my specific order.”

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Posted 4 years ago

“It took two months to receive my order and I don’t want it anymore after trying to find out where my order was they had no record of my order because I put in the wrong email. Very dissatisfied”

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Posted 4 years ago

Jomashop is rated 3.7 based on 3,178 reviews