Jomashop Reviews

Name: Jomashop
Rating: 3.72

3.7 Rating 3,353 Reviews

68 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process was easy and the delivery was on time. But the product very disappointing: I purchased a Mathay Tissot for about $300. The hours hand is not set correctly, and the cyclops just fell off. I am very disappointed. I simply purchased the watch to get a feel how a Tudor GMT would feel on my wrist. So now I am very disinclined to purchase my Tudor from Joma. Sorry, wish I had better feedback for you Gunter Karg”

Helpful Report

Posted 5 years ago

“Great price and delivered on time and in perfect condition.”

Helpful Report

Posted 5 years ago

“I’m so thankful with my friend who introduced this shop, jomashop which is worth it and arrived on time, I love my 2 sunglasses cheap than the other shops, and the important is branded.... I’m waiting for the sales that 70% off, smile on my face.”

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Posted 5 years ago

“My wristwatch has not been delivered”

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Posted 5 years ago

“Never pay retail!”

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Posted 5 years ago

“I ordered a Superocean 44 from Jomashop, watched arrived quickly and had all the original stickers and packaging. Watch worked perfectly and at a great discount. Couldn’t have been happier!”

Helpful Report

Posted 5 years ago

“I have been trying for two months to get off their mailing list unsubscribe is a joke. Terrible service especially with returns. Tried to remedy problems but they don't return calls. Don't buy a watch here and never give them your email”

Helpful Report

Posted 5 years ago

“Ordered a new Omega Seamaster to only find it had a scratch on the bracelet and no original cards/papers which item as stated it had. I was on hold for over an hour each time I called (3 times) and still did not get problem resolved. They were charging me full premium price on an obviously used product stated as new. Terrible experience and waste of time. Good luck shopping!”

Helpful Report

Posted 5 years ago

“I purchased a smartwatch, which is not functioning well. I tried to contact the customer service, which is no existing. The CHAT feature is not working, phone number is always giving a busy signal or once in a while acting like a normal then no on picks it up. I sent dozens of inquiry emails as it was the only option to contact them, no response at all. I would not recommend this store to anyone. They offer warranties, however, if they don't respond at all, what's the value?”

Helpful Report

Posted 5 years ago

“I places a order, It was written on stock and delivery in 3 business days. but during the week nothing happened. tried to call - 45 min on a call and as a result - hung up half a word I do not recommend this service”

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Posted 5 years ago

“I have still not recieved my order I spoke to a representative they told me they wld check if it shipped they said it shipped , days later I still did not receive it I was tld they wld checkin if it shipped. Why wld you have to check if it shipped if that was already established. Very dissapointed will not be ordering from here again.”

Helpful Report

Posted 5 years ago

“excelent products”

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Posted 5 years ago

“I would give them 4.5 stars if that were an option. The shipment was prompt and the item was just as depicted and in new condition. I wish that the Salvatore Ferragamo scarf had been packaged better, meaning that it arrived in the original box. Other than that, I'm a repeat and satisfied customer with Jomashop. Thank you!”

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Posted 5 years ago

“I recommend this company for everyone Want high end shoes but you should know ,,, the shipping to Canada is expensive”

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Posted 5 years ago

“I was recommended to this site for good-priced watches and was so glad to find a high-quality watch that I really loved. The shipping was good and it came in one piece. It's working fine and I have no issues with it!”

Helpful Report

Posted 5 years ago

“I am so disappointed with Jomoshop. They sent my order to the wrong address and charged me for that and I didn’t receive the bag which was $1200 and they never refund my money. On my other orders they sent them to the wrong address and I followed up with fedex they told me that they dropped it of to my neighbor. I went there after 2 weeks and going the package. I requested to return one of the items they didn’t accept it. This company is a total mess.”

Helpful Report

Posted 5 years ago

“Outstanding deal on sunglasses of the utmost quality. Arrived early in perfect condition.”

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Posted 5 years ago

“TERRIBLE - they have NO! CUSTOMER SERVICE MODEL AT ALL. In spite of their bragging message on their outgoing telephone message claiming brilliance in customer service, the TRUTH is that they are IMPOSSIBLE TO REACH by phone, email, change, fax or smoke signal, to determine the status of orders.”

Helpful Report

Posted 5 years ago

“It took me about 8 months, to get a credit. Tonise the credit was also a painful experience. My complaints where never even acknowledged.”

Helpful Report

Posted 5 years ago

“Placed an order 2 weeks ago and paid extra for 2 day shipping. Well, I got an email two days later telling me that my item has shipped. I still haven’t received it. I called DHL Shipping and gave them the tracking number and they said that the shipping manifest was created by Joma but the item was never dropped off. What a bummer!”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 3,353 reviews