Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,202 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great all around.”

Helpful Report

Posted 5 years ago

“Poor customer service. Emailed two times for my recent purchase but didn’t get any respond and it’s so hard to get a hold of someone when I called. Live chat assistant Emily.L is very rude and unprofessional. She disconnected me two times while I was typing and told me to call instead. She told me to “call” without any explanation why she can’t help me thru live chat and doesn’t even have a heart to say “please call” but pushing her work to call representatives.”

Helpful Report

Posted 5 years ago

“I was charged, but I never got my items (as of today from an order two months old). I got an order number, which was not recognized by the automated system set up for members. I got nothing to track my order. I tried multiple times and ways to reach customer service, but I could not get through. When I would call the telephone number provided they would not put me through to a person. An automated system said they would call back, but never did. I did get an email in response to several of my emails saying sorry for the general delay of products, but with no news of my specific order.”

Helpful Report

Posted 5 years ago

“It took two months to receive my order and I don’t want it anymore after trying to find out where my order was they had no record of my order because I put in the wrong email. Very dissatisfied”

Helpful Report

Posted 5 years ago

“I ordered a Ferragomo and Tory Burch shoes, with a good quality. It was a great price, and shipping was free. I’m totally satisfied with purchase.”

Helpful Report

Posted 5 years ago

“Ordered a classic Frederique Constant Slimline Quartz watch for myself, and it was an excellent price. I did some price search and had never heard of Jomashop before. The package arrived in 4 days! And it is a beautiful authentic Frederique Constant in original box and packing. Love the watch, and impressed by the super fast ordering and shipping.”

Helpful Report

Posted 5 years ago

“I ordered but they never sent the order. There's no customer service. After many tries I found the chat available, but the representative cut me off immediately. I think they're a scam.”

Helpful Report

Posted 5 years ago

“I received shoes with no shoe box and no dust covers. I am 90% sure they are fake/ knock offs. No one in customer service”

Helpful Report

Posted 5 years ago

“Absolutely unable to reach anyone by phone. I need to return a defective watch, but need a 'return authorization number' to do so. The online method will not work and NO ONE ever answers or calls back. After over three days and countless attempts, I gave up and will now dispute the charge. This is an obvious attempt to prevent returns.”

Helpful Report

Posted 5 years ago

“good watch but shipping is slow”

Helpful Report

Posted 5 years ago

“I have not received my watch. It was shipped via USPS on 12/15. To date I have not received the purchase and no date has been established for receipt.”

Helpful Report

Posted 5 years ago

“Terrible customer service, the absolute worst company to deal with. Late shipping on the watch by 2 weeks! missed christmas and refused to cancel even though they didn't ship yet.”

Helpful Report

Posted 5 years ago

“Terrible customer service, couldn't get in contact with anyone about my order. Still waiting for my purchase to come in and it's been over two weeks.”

Helpful Report

Posted 5 years ago

“give 1 star cause im not receive my order yet.. ill be back when I got my package”

Helpful Report

Posted 5 years ago

“I never received my order and when I reach out to you guys it’s a run around as if I never purchased will never shop here again”

Helpful Report

Posted 5 years ago

“Jomashop said Usps “Lost” my package and they need to open a claim . However my emails indicate that a label was created at jomashop while Usps was still waiting for it to arrive on site. It seems Jomashop has lost my package but is trying to get insurance money from Usps . They haven’t refunded my money.”

Helpful Report

Posted 5 years ago

“Tracking to slow and DHL always catch tax bill. I hop DHL like post.if customer don't ask play tax bill then DHL needn't tell customer. If they found then pay”

Helpful Report

Posted 5 years ago

“Easy order and delivery.”

Helpful Report

Posted 5 years ago

“I liked the watch, however had to order 2 links from the manufacturer. They don't answer their phone”

Helpful Report

Posted 5 years ago

“Excellent products and customer service Thanks and Happy New Year!”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 3,202 reviews