Jomashop Reviews

Name: Jomashop
Rating: 3.71

3.7 Rating 3,326 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the worst customer service when I finally reach someone, up to an hour on hold they hang up won't return calls even when feature is selected for them to call back won't respond to emails if you don't need to call or talk to someone then it's probably not a huge deal but in my case of have a 3000 credit which they won't refund so I have to buy something or eat the 3000 and try deal with there BS terms the one time I got through they are rude an unhelpful”

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Posted 5 years ago

“Very happy really high quality aviators for a c note everywhere else almost 2...”

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Posted 5 years ago

“I love the watch! Classic look along with a Modern design. Perfect and Quick transaction. First time buyer from Jomashop. Highly recommended.”

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Posted 5 years ago

“My watch was delivered earlier than expected.”

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Posted 5 years ago

“The delivery is fast”

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Posted 5 years ago

“Terrible, no recomendado”

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Posted 5 years ago

“fast delivery! great deals!”

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Posted 5 years ago

“I've order a few high end watches from Jomashop in the past and decided to order another. Paid for overnight shipping and with the intent it would arrive the next day as the website and receipt said. Order was "shipped" the correct day but sat in their warehouse for an extra day so I ended having to wait over the weekend before receiving the order on Monday. When I called to see about getting this resolved you're on hold for 30+ minutes and they eventually place you on hold and hang up and not call you back. Last order I will ever make with Jomashop as their customer service is terrible.”

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Posted 5 years ago

“I was a regular Jomashop customer until the last couple of orders. I paid for expedited shipping, but my order was never shipped. I called customer service, but after being on hold for 40 minutes, the agent started looking into my order, then hung up on me. Same with the chat option on their website. Jomashop lost my business for good.”

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Posted 5 years ago

“Taking way too long… (11 days and counting) Price inline with others for my Seiko (Amazon is $15 more) but taking forever to get. They took several days to get it out even though their site says 1 day (it was in stock) and then FedEx is a joke right now. Problem is Jomashops response is essentially "too bad", no assistance, no discount. Multiple failures and delays on Jomashops part and no responsibility, just blamed FedEx.”

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Posted 5 years ago

“I have purchased a lot of items from Jomashop and I was satisfied until I had to deal with their returns department. After spending hours oh hold, I explained to a CSR that the US Customs need additional info. An email with the info from Faith followed and I forwarded it to FedEx in order to clear customs. Obviously the info was insufficient. Now I have the jacket returned to me, I’m on the phone on hold again, waiting for someone from Jomashop to talk to me. They will try to wear you down until you kiss your money goodbye and end up with a product you don’t need. And Jomashop will keep your money. Disaster...”

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Posted 5 years ago

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Posted 5 years ago

“Worst customer service ever. Received a defective product. Asked for a return and was denied. Ask for a replacement and was denied. Grey market is a gamble and Jomashop is a very bad choice. They will win in any way possible. Repairs... will not happen. Returns... nope. Replacement... not gonna happen. Set your money on fire at least you’ll get heat.”

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Posted 5 years ago

“Bought an Omega watch, came quickly and was packaged well. Sent in as it was running slow, They have had it now for months and sent an email saying they will send it to another service location and will be another couple of months. Feels like they are about to lose or steal it back from me to sell as used. I'll update this if it doesn't happen that way but hope is diminishing.”

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Posted 5 years ago

“Sucks! I didn't receive anything. Sad!!! No tracking number. NOTHING!!!”

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Posted 5 years ago

“Horrible experience!!! I ordered my watch on 3.4.21. They didn't send out a tracking number until I called on the 9th. It is now the 16th and I still don't have my watch. I called and spoke to Sarak and the only customer service he could offer was to say they would contact Fed Ex and he wanted to argue with me. When I asked to speak to a manager he said I had to call back.”

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Posted 5 years ago

“Ordered an invicta watch from jomashop, received quickly very good price. Unfortunately the watch does not work, attempted to get in contact with customer service, number not available. Now stuck spending more money to repair the watch from the manufacturer than I paid for the watch. Would not recommend jomashop”

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Posted 5 years ago

“It is very good experience.”

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Posted 5 years ago

“I ordered watches twice. After placing an order, a week later I receive a template message with a refusal from the payment verification service. I payd PayPal for last order! It looks like Jomashop store is engaged in financial fraud. I do not advise anyone to buy anything from these crooks!”

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Posted 5 years ago

“I ordered some Christian Dior sunglasses, to me they look obviously fake. They came in a case which was definitely not CD quality, the card inside had Chinese writing on it and they were in a plastic cover. I have seen the real ones in a local department store and they are different. i was trting to return it I found THIS ₑᵢɢₕₜ fₒᵤᵣ fᵢᵥₑ fᵢᵥₑ ₜwₒ ₒₙₑ seven two four five my attempt was successful I was able to get in touch with the company they were very polite and nice in helping to get the return details on my order finally I SENT BACK THIS GARBAGE Do not buy from this company. BBB already informed. Be safe. Do not buy from here.”

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Posted 5 years ago

Jomashop is rated 3.7 based on 3,326 reviews