Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,178 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my item! Was supposed To be delivered Tuesday paid for express shipping was supposed To receive a refund for the shipping no refund and still not package! The customer Service is also terrible. Their Reps don’t Care about their customers nor the customers experience!”

Helpful Report

Posted 5 years ago

“Very poor customer service they do not answer your calls neither do they reply on email. I am never going to purchase anything from this site again.”

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Posted 5 years ago

“Customer service is very poor. Nobody is answering the phone. I did a purchase on Nov 29 and I'm still waiting”

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Posted 5 years ago

“I made s purchase I did NOT received a confirmation send to my Email, there is NO tracking order links, the purchase is a Christmas gift I made the purchase on November 28,20 today is December 17,20 NO info of my item. I won't be purchasing anything else of this company that prices are SUPER high for the BAD service. DISAPPOINTED 👎”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Do not order from jomashop. I know the prices are appealing but if you go to return something they will claim you damaged the item so you can not return. Their customer service in general is also awful. They will scream at you and hang up on you. It was a nightmare to deal with and ultimately you end up stuck with the item. Shop anywhere but jomashop”

Helpful Report

Posted 5 years ago

“I ordered a gift for my wife and in looks like I will not be getting it before Christmas. Had I known that a month before christmas was not enough lead time to get an item that was in stock I would have never ordered from these guys. I have called and waited long periods of time to get a live person on the phone and was told each time it would ship the next day. Just terrible.”

Helpful Report

Posted 5 years ago

“They sent fake perfume trying to pass it off as Halston cologne. The person that I reported it to because I need to return it's really bad; told me it would be a couple hours before I will get the email with instructions to mail it back. Then it takes a week to refund my money after they receive it back. It took almost 6 weeks from the beginning of the order until I received it this is ridiculous. Who wants to bet I never get the email to return it??”

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Posted 5 years ago

“Ordered the day after Thanksgiving. Site said 3 to 5 days. Notified TWO WEEKS LATER that the item was back ordered. Site never indicated that it was out of stock.”

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Posted 5 years ago

“My order not shipped from Black Friday, I'm disappointed this service, because I've lost chance for Christmas present.”

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Posted 5 years ago

“DO NOT BOUGHT ANYTHING FROM JOMASHOP. I ordered 3 sunglasses and I only received 2. I tried to communicate with them, don't call to their number because never respond. I'm calling all the fuck*ng day and nobody responds the calls. Their email from "help" doesn't work, they never send an answer. Please don't buy from JOMASHOP.com.”

Helpful Report

Posted 5 years ago

“I bought a Panerai and within 2 months the band fell off because the spring broke. When I contact Jomashop, they told me that they were not going to fix it since it was not an internal break. First of all, they did say that without inspecting the watch. Second of all, it is an internal break/defect. Last but not least, worst customer service I have ever encountered. DO NOT BUY ANYTHING FOR JAMASHOP unless you don't care about customer service and/or warranty.”

Helpful Report

Posted 5 years ago

“I have purchased several watches now from Jomashop. Everything has been as promised. Great prices and all watches were as described and new and working as should. I will continue to order and just purchased my wife a nice Certina ladies watch. Thanks to all Jomashop employees who provide great customer experience. Mel”

Helpful Report

Posted 5 years ago

“terrible customer service experience. agents do not seem to care and also hung up on me mid conversation.”

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Posted 5 years ago

“I bought 2 perfumes. Where is my order ?”

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Posted 5 years ago

“Where is my order????”

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Posted 5 years ago

“Bought an invicta watch. Price was the lowest I've seen. Watch came two days early and I had no issues. Will buy watches from Jomashop again. Very competitive pricing.”

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Posted 5 years ago

“I ordered a YSL purse and I ended up receiving a perfume... I sent the item back and I have yet to receive any updates. I have tried contacting them and all I get is no answer and keep hanging up.”

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Posted 5 years ago

“I’ve not received my order M2B50446, kindly please check it out.”

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Posted 5 years ago

“Original perfum”

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Posted 5 years ago

Jomashop is rated 3.7 based on 3,178 reviews