Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,094 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,094 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I’ve started my campaign against your firm for having sent me a watch that did not keep time, and for being snarky about it at best. Your customer service person (Shady – Good God, have he/she change her name or at least use something less criminal sounding…) never even responded to my chat request. You’ve wasted several hours of my time trying to resolve this issue without success both online and via telephone. Your resolution of the situation was to send the watch back to for servicing. That probably means you’ll have to send it back to Japan, and I won’t have the watch back for several months at best. So… it appears you’re dumping your problem on me and I am not happy. I hope to do your firm much damage with reviews, etc. as your attitude toward my situation has been less than admirable, and nearly criminal in my opinion. Good luck in future, you’ll probably need it as your business model really stinks. An unhappy, dissatisfied ex customer Pete P.S. Unless you plan on refunding my account (I’ll be happy to return the watch to you in brand new condition as I have only worn it for maybe 5 days, no scratches or buffs, no damage) don’t even bother to write me back. P.S.S. I’m retired, so I’ve got nothing better to do than try to make your lives miserable, or at least cut into your profits by warning others of your shenanigans.”

Helpful Report

Posted 4 years ago

“I did the order on 26.08.2020. They sent the watch on 02.09. It arrived to Doha on 07.09. Usually, when I’m getting the parcels it takes 3 days maximum since status changes “arrived to Doha”. So I was waiting for a week. Still nothing was delivered. I wrote to support and they assured me to wait. So I wait. And the parcel was not delivered. So as soon as the support was not helping with the parcel and was telling me only to wait, I decided to investigate by myself what is wrong with the parcel. So I went to the main post office where I was informed that the shop didn’t wrote my phone number and the parcel was on the post office for so long time that they had to send it back to the shop. So very good plan. Take money from the customers, do not write the phone number, then hold the time so the post will send the item back. As a result Jomashop is getting money and the returned watches. Customer is getting no watch and no money and spends the time. Just excellent robbery. So I can not recommend them. The support is useless. And the shop is robbing people.”

Helpful Report

Posted 4 years ago

“The price is very good, but often do not let me order, which is very sad.”

Helpful Report

Posted 4 years ago

“DO NOT BUY any luxury items from this company unless you are willing to pay someone for authenticity. Spent thousands dollars on a item that doesn’t even come with original tag and dust bag , authentic card. Nothing besides a bestpresso box warped for you ! I don’t know if the item was real or fake !! Chat with one of their customers service agent , I was told that is the way they get products from vender, if I’m not happy with it , I need to pay my own shipping fee plus restocking fee to return it. Worst customer service ever ! Do not waste your time and money on this company !!!”

Helpful Report

Posted 4 years ago

“Absolutely the worst customer service I have EVER experienced. Ordered Celine sunglasses & received Dior case, cloth, & box. I was offered $5, then $15, compensation due to them not having a Celine case to provide. Hung up on, spoken over, and sarcastic comments from “Manager“ & “Representative.” Highly dissatisfied & I encourage all to beware!”

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Posted 4 years ago

“Wonderful discount Quick delivery UI optimized browser”

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Posted 4 years ago

“Trash .....”

Helpful Report

Posted 4 years ago

“Do not order from here. I rarely return anything and decided to do to description. I had to pay out of pocket for my return shipping. Then they deducted over 100 from my order reimbursement. Saying that it was from shipping when I already paid. No one gets back in a timely manner. I didn’t hear back for weeks. And never have seen the money. It’s fine. Unless you need to return. Buyer Beware. Rude customer service replies when you finally receive one. If you have to pay for shipping. You should not have to lose more money on top of that. Don’t buy from here.”

Helpful Report

Posted 4 years ago

“Customer service is horrific. Spent $475 on a Tissot diving watch that got moisture inside from going in my pool just one time. When dealing with them by email all you get are sarcastic one sentence replies. Would never buy from them again. Definitely stay away!!”

Helpful Report

Posted 4 years ago

“Buyer beware: Watch (Hamilton Jazzmaser) broke within a few months. I had to pay to return watch to them. They fixed it after 7 weeks. Watch broke again shortly after. I now have to pay again to send back watch to repair it again. No full refund available. Only store credit.”

Helpful Report

Posted 4 years ago

“The delivery is too late！for example:My order # M1QF1537.”

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Posted 4 years ago

“Everything went well for my order, a Seiko lady's auto watch. Hope it stays the same when I decided to get another one. So far 'am glad for the experienced & would likely boast a recommendation..”

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Posted 4 years ago

“Prompt delivery, beautiful watch and a good price.”

Helpful Report

Posted 4 years ago

“I ordered an Omega Constellation in late June. The listing said usually ships within 6-10 weeks. Within days of making the purchase, I noticed Jomashop had raised the price in the listing by $300. When I called to ask about the status of my order, they simply said it hasn't shipped yet and wouldn't provide any additional information, they weren't helpful. So now we're at ten weeks and I'm waiting to see if Jomashop will deliver my order or make me wait until I cancel so they can sell it at a higher price. We'll see. If they deliver, I'll update this post.”

Helpful Report

Posted 4 years ago

“Bought a watch in July.. It was broken on deliver. Zero communications . They still have the watch after 50 days and my money ? Customer service need training and access to information”

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Posted 4 years ago

“standard service, a very fair price, delivery on time, nothing to complain at all. Well done guys. I will definitely shop again.”

Helpful Report

Posted 4 years ago

“Just terrible service. Takes ages to get through to someone by phone and they are rude and useless when you do get through to them. Trying to get them to fix something with an order is just impossible. I have bought a few watches from them, but never again”

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Posted 4 years ago

“great quality - fast shipping”

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Posted 4 years ago

“The best got my gucci shoes everything was good”

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Posted 4 years ago

“fast deliver”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,094 reviews