Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,202 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a Xmas present on 12/04 with can expected dlv of between 12/18 and 12/20. Order shows as being in transit since 12/18. Called customer service and the person asked to call after Xmas and because its been less than 7 days he cant do anything about it. He then simply hung up. My last purchase with you guys. Best.”

Helpful Report

Posted 5 years ago

“Good selection of high name products. Easy ordering, good time before I received merchandise.”

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Posted 5 years ago

“Great experience I love the watch its perfect and my whole experience with this company has been great!!!!”

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Posted 5 years ago

“The purchase was easy Shipping arrived fast The product is excellent”

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Posted 5 years ago

“I want to cancel the item. 1. Timex Weekender Quartz White Dial Ladies Watch TW2R92500, in Order # M2B39321. Order Date: 11/24/2020 (Tram Lam) . 2. Playboy London / Coty EDT Spray 3.4 oz (100 ml) (m), in Order # 2B94439. Order Date: 12/01/2020 (Tram Lam) . 3. Eternity / Calvin Klein EDP Spray 3.3 oz (w), in Order # 2B97433. Order Date: 12/01/2020 (Tram Lam) . 4. Burberry Brit Rhythm / Burberry EDT Spray 1.7 oz (m), in Order # 2BC1001. Order Date: 12/07/2020 (Tram Lam) . Because for so long and still in PARTIALLY SHIPPED. I hope JOMASHOP will cancel and refund me so I can buy more products. Hope JOMASHOP will respond to me as soon as possible and handle this request for me. Thank you very much. Best regards. Tram Lam”

Helpful Report

Posted 5 years ago

“An item I ordered was shipped on 12/10/20 and has been in limbo ever since. Was a present for Christmas and still have not received. Called customer service and requested a call back when it’s my turn and never received a call. Very disappointed.”

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Posted 5 years ago

“Classic watch at a great price, and would make a great gift. Shipping was quick and easy.”

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Posted 5 years ago

“very poor customer service, no response to emails, on hold forever, nobody picks up. they even have an option to get a callback, never happens.”

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Posted 5 years ago

“Excellent product, arrived quickly - even during the mad holiday shipping season. Came with all the original packaging etc. Fantastic price. Love the watch. I have already placed a second order.”

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Posted 5 years ago

“The delivery took a long time, but the product is really beautiful. 100% cashmere is very soft. It's black, so it looks good on women.”

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Posted 5 years ago

“I am so disappointed by Jomashop like I never see something like this in my entire life. My package was supposed to come on Friday December 18th 2020! Today it's Tuesday December 22nd and still no clue of where and when my package will be delivered to me. So today I called them and everything that I saw online for the review is true, very rude customer service not polite. The guy just told me that I should wait until my package arrive and hang up on me. Woooo I'm still shocked, Jomashop should be cancelled because it's fraud!!! Who does that ? So now I have to buy a new Christmas gift because I'm not sure that I will receive my package kage before Christmas. I'm so sad and mad at the same time. I wish I can report them if someone know how to do it please let me know. Don't order on Jomashop poeple.”

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Posted 5 years ago

“good!! good!!”

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Posted 5 years ago

“Great experience overall. Received my product in a timely manner, exactly the item described, and excellent pricing (Saved about 60% from retail price). Definitely would order again.”

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Posted 5 years ago

“Great place to buy high quality items.”

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Posted 5 years ago

“I ordered three watches for Christmas during their Black Friday sale (all at different times, not in the same order). All were great prices, shipped out reasonably fast, and I received all of them without issue. I had a good experience.”

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Posted 5 years ago

“I didn’t receive my order yet. What can I say”

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Posted 5 years ago

“Have not received my order. Order was placed 11/27/20 was shipped 11/30/20. Received tracking information that package would be delivered on 12/04/20, then received another update I would receive order on 12/05/20. It’s not 12/21/20 I still have not received my package. No update on shipping information either. Last update said pack is late and will arrive soon. That update was sent on 12/06/20. Tried calling the USPS who is the postal carrier no answer after being on hold for 2 hours. Tried calling Jomashop, got no answer every time. Extremely frustrated.”

Helpful Report

Posted 5 years ago

“Ordered the grey ceramic Longines Hydroquest 43mm for my husband because he likes automatic divers, and he absolutely loves it! I got a great deal on the price during the Black Friday deals, and the watch looks spectacular, pictures do not do it justice. Ordering was simple and shipping took 2 workdays. will order from JomaShop again.”

Helpful Report

Posted 5 years ago

“Don't let their cheaper prices fool you. When it comes to customer service- Good luck. They don't care about customer satisfaction. I purchased a Hamilton watch, due to similarities, I purchased the 38mm instead of 42mm. I didn't realize that till my son measured the case. Jomashop refused to acknowledge advertising deception due to color and price similarities. They suggested replacing the watchband. I hate when someone insults my intelligence, what does the watch case size have to do with the watchband. 3 months of back & forth under the supervision of BBB. Jomashop refuses to resolve the issue. I will never support a business that does not value my business.”

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Posted 5 years ago

“Genuine product and efficient delivery!”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 3,202 reviews