Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,094 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,094 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought coins and other merchandise from this place before and paid with CC. Last time they cancelled my purchase for “ some inconsistency “ though it was paid with the same CC. If I had known that at the time of the purchase I wound have bought it somewhere else but it was too late. The real reason was that price of the coin went up while they were sitting on my order and they decided just to cancel my order. Couldn’t get real answer from customer service and they were very hostile on the phone . Be aware !!!”

Helpful Report

Posted 5 years ago

“As an International customer, I would have to advise everyone who is thinking of dealing with this company that you are taking a risk with your purchase. In my case I ordered a watch and they sent me the wrong model. Subsequently, due to their error, I had to send the item back at my expense. Not only did I lose postage in both directions (150 dollars Australian all told), but they failed to refund me the entire amount for my purchase which had to be made up by my credit card company. On top of this the packaging and watch serial numbers were different. This company is dodgy. I would avoid purchasing from them at all costs!”

Helpful Report

Posted 5 years ago

“My ordem never arrived, already has a month that I made the purchase and was never sent”

Helpful Report

Posted 5 years ago

“At the surface, everything looks great with JOMASHOP....but the reality is quite different. Know this before you order: 1) If you cancel your order, double check EVERY day that they received your cancellation and that your credit card no longer has the amount PENDING !! Their cancellation system is automated and FAILS !! 2) If you return your order, you will be stuck with high FEDEX charges. If you use your own service, they still charge you for the original "free" shipping. 3) Customer help is extremely unpleasant and typical of their location. I will never use their services again, when there is a service that has a FANTASTIC selection and a GREAT and customer friendly return policy ! You know which one!!”

Helpful Report

Posted 5 years ago

“Seiko Men's Two-Tone Stainless Steel, Blue Dial & Brown Leather Strap, Eco-Drive ‘Solar’ Watch (SNE102) $109.99; normally $225.00 (From Jomashop) Ordered July 16th; arrived July 23 This watch has a ‘40s-era look to it; a watch Howard Hughes might have worn while flying 'The Spruce Goose.' The light blue dial is nice (my dial seems to be lighter than in the photo) and my gold ring, darker, also. I noticed that the second hand actually moves precisely to the second marker—not many of my other watches are that accurate. (Ya gotta love these Eco-Drive Solar watches, eh?) The face says it is water-resistant to 100 meters, but due to its leather strap, I will not get it wet. It is the least expensive of all my watches—one of my nicest. Go figure…”

Helpful Report

Posted 5 years ago

“If I could give them a negative review, I would. An item that was supposed to be in stock did not ship out till 3 weeks later. In the meantime, my emails were not replied to, calling in was no help as an estimated wait time which was supposed to be 5 minutes took 40 only to be disconnected. When the item was finally received, it was the wrong one! The birthday this present was for will come and go by the time I finally receive the right item which I need to be charged for twice till the wrong item they shipped is returned. Shop at your own risk with them!”

Helpful Report

Posted 5 years ago

“Love the service, fast shipping and delivery...can’t be beat. Will return for more outstanding watches and service. Thanks Jomashop, stay well!”

Helpful Report

Posted 5 years ago

“I ordered a pair of Persol sunglasses from this website. They arrived over 10 days after they were supposed to initially arrive and when they finally came, they sent me a completely different pair of sunglasses from the ones I ordered. I also contacted customer support with an email and they never responded. After this I called and waited on hold for 40 minutes and they just told me that they should come soon. No tracking # or anything. Super poorly run business and I won’t be coming back here. I’d rather damage my retinas than deal with purchasing another pair of sunglasses from this site.”

Helpful Report

Posted 5 years ago

“Horrible customer experience. I'm glad I did not purchase a high end watch there. They never pick up the telephone. you are on hold forever. Never respond to e-mails either.”

Helpful Report

Posted 5 years ago

“I have ordered 3 watches from them and 2 pair of sunglasses. I suspect the pricing reflects the fact that the watches are from someone's old inventory because I had to replace batteries within a year or 2 after buying them. But its been 3 to 5 years now (depending on the watch) and the watches run great. I also still have the sunglasses, too. Unlike the review below, I did get certificates of authenticity on the watches. I think Jomashop is a good deal.”

Helpful Report

Posted 5 years ago

“I ordered a new genuine Longines Watch. When received there was no corrector tool or warranty card to register the watch for warranty.”

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Posted 5 years ago

“FRAUD COMPANY***BEWARE**JOMASHOP I bought a wallet to give as gift for 40th bday. Its been over 2 months. Wallet never arrived and they didnt refund money either. They just dont reply to my mails/calls.”

Helpful Report

Posted 5 years ago

“I ordered a pair of sunglasses on May 22nd. It's now june 28th and I still haven't received my order. When I called to get a status the representative said it will be another 2-3 weeks before they are shipped. 2 months to get a pair of sunglasses seems very unreasonable to me. I won't be using jomashop again.”

Helpful Report

Posted 5 years ago

“They sent me a used watch trying to pass it off as new.It had no paperwork, it was not factory wrapped,and someone had taken many links out of the bracelet. When I called they said it was new,the manual is online only now.Hamilton includes manuals with all watches.They didn't even acknowledge the other problems that clearly showed it was used.Total con artists.”

Helpful Report

Posted 5 years ago

“Purchased new Oris Watch from Jomashop and after three months the pin to the band came lose and was lost. Clearly a manufacturing defect. Jomashop would not honor warranty as they had carved out/separated the bracelet from the watch warranty. I am going to have to send the watch to Oris repair to have them repair their defect as the bracelet and "pins" are proprietary to Oris. Stay away from Jomashop.”

Helpful Report

Posted 5 years ago

“I ordered a watch from them on April 15, 2020 and received the watch April 22, 2020. Opened the box, looked at the watch and set it in my watch case. A month later, I looked at the watch as I was planning to wear it that day. The plastic was still on it and the watch stopped working on May 10, 2020. I contacted them right away and the answer I got is they will pay me to have a local shop change the battery. Changed the battery and didn't get a refund from them. I then placed it back on my watch case. I left it there until I was thinking of using the watch for Father's day. I looked at the watch on June 20, 2020 and found the watch stopped working again. I contacted them again and the same day June 20, 2020 and I did not get an email or reply from them. June 23, 2020, I called them and explained that the watch stopped working again and I need a replacement. The guy hang up on me and just sent me the return form and now I have to pay the shipping back to them. I would not waste time buying from this company again. I'm going to block them after this is resolved and go somewhere else. This is not the first purchase I had with them. But this is definitely the worst purchase experience I had with them.”

Helpful Report

Posted 5 years ago

“I was looking for this particular model of Invicta and I found it and at a great price. Quick service and promptly delivered. I will buy again from them any time. Thanks for a great Fathers Day gift!”

Helpful Report

Posted 5 years ago

“Ordered several watches and have been very pleased. Great prices!”

Helpful Report

Posted 5 years ago

“Poor customer service, I ordered a watch that was supposed to ship on Thursday before Father's Day, it was a gift but nothing yet. I still have not received the watch. When I called, the customer service representative could not tell me an exact date. I called again, and another rep told me the watch would ship today and it did not. Very disapointed!”

Helpful Report

Posted 5 years ago

“Ordered a Rado watch. Paid be credit card. Received a wrong cheaper watch in the box. Still trying to return. All lines stay busy when you select to return. I hope this place has not turned into a scam. Its forcing me to lodge complaint with credit card company and dispute payment.”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 3,094 reviews