Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,179 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THEM!! Customers pay to return items then they deduct their shipping cost from YOUR refund?!?! That’s not good customer service. I paid for the item...if you charge for shipping place it on the bill. They’re getting something for NOTHING!! Returns are the price of doing business.”

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Posted 5 years ago

“Everything is perfect”

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Posted 5 years ago

“Super satisfied with the Dior sunglasses that I bought. Perfect quality and packaging. They came with the certified card. They arrived 3 days only, fast and easy.”

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Posted 5 years ago

“If you are considering the purchase of a fine watch for yourself or someone special, look no further. I have always received exceptional service and great pricing from this company. They will always be the first stop when looking for something special.”

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Posted 5 years ago

“RECEIVED MY ORDER JUST ON TIME AND JUST WHAT I WAS EXPECTED!!”

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Posted 5 years ago

“A great deal on a great watch. Delivered as promised.”

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Posted 5 years ago

“Fast delivery..great price..product as described”

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Posted 5 years ago

“Price is good but cannot make delivery. Promised a date of delivery, but cannot make it.”

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Posted 5 years ago

“Love my glasses there awesome”

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Posted 5 years ago

“Love this trench coat! Tks Jomashop!”

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Posted 5 years ago

“I’ve purchased 4 (maybe 5, can’t remember who supplied my FOIS) watches from Jomashop and over time each experience with their customer service is worse. Started great when I purchased a Tissot and the chronograph sub-dials did not return to zero. They gave me a return authorization but also offered phone support to tell me how to reset them. It worked perfect and was a great experience. A couple of years later I purchased a Glycine Airman (pre-Invicta). Again all went fine. Then I ordered a Zenith El Premiro that they never fulfilled only said if they get one they can sell for the price they sold it to me for they would ship it. Customer Service was useless. After 5 of 6 months I cancelled. The last watch, a month ago, was a Breitling Premier Bently which I know would not come with factory warranty card, but this did not have a Bentley Tag, nor Jomashop Warranty card, and no COSC card which is watch/manufacturer specific, not dealer related. This watch could be a return a refurb or anything especially without paperwork, tags, etc. This effects the price I’ll get when I sell this watch in the future. All of a sudden it’s less than grey market, it’s watch, box and no papers. When I talked to customer service it was tuff luck, they don’t supply it, I can return it if I don’t like it. I did ask for them to give me my Jomashop Warranty and send a Jomashop warranty card. They sent me a letter giving me a number of days to go online to a specific web address and register my watch for warranty. When I tried to do that Microsoft indicated a fatal Security violation on this IP address and the sight was not Jomashop and had issues with its security credentials. My other grey market dealers supply the full set with tags attached and two of them supply the balance of the manufacturers warranty and dealer stamped warranty card. Jomashop has steadily gone down hill. I used to recommend to everyone, not anymore.”

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Posted 5 years ago

“You can buy Ray Band sunglasses through multiple online retailers. Since price is an important factor for expensive products like these, Jomashop offered one of the best values. I also got them in about 4 days. Thanks.”

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Posted 5 years ago

“I've had ok dealings with Jomas so far although I haven't purchased any real expensive timepieces from them as of yet but was hesitant due to the delivery on a few items of under $500 just being left by my mailbox on a busy street several hundred yards from the house and my front door, unacceptable! Front door okay, across the street, no thanks.”

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Posted 5 years ago

“I have ordered 4 watches from Jomashop. Two Omegas, one Citizen and most recently a Tag Heuer order # M2AF3244. I consider the Omega and Tag watches luxury brand. I have not been disappointed with any of my 4 purchases. I am especially pleased with the luxury brand purchases. These are authentic timepieces. You can't tell you didn't get them from a retail shop. Only you and your wallet know. Each order was shipped in a timely manner. They were packed safely and securely. Each watch came in an original box with the papers. The only glitch was shipping with FedEx on my latest purchase. Jomashop did their due diligence to ensure safe delivery by requesting that FedEx only release the item with a direct customer signature. FedEx failed to honor the signature request and just dropped my watch on the front porch. I found that to be unacceptable by FedEx. These are expensive items that should not be left on your front porch for you to find by chance. I called FedEx to complain about that. I bring this up to warn others if you're expecting a delivery from Jomashop keep an eye out for the FedEx driver. You don't want an expensive item sitting out for the possibility of a porch pirate taking your delivery. Again I want to emphasize that was not Jomashop's fault. They did their part. FedEx failed to do theirs. I will continue to shop at Jomashop and recommend them to family and friends. Thanks Jomashop.”

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Posted 5 years ago

“PLEASE READ THIS REVIEW! As many folks reviewing Jomashop have said, I would not recommend them. I purchased a Panerai watch from them, when I got it there was no manuals or authentication cards. They claimed it was because they are not an authorized reseller of products such as Panerai. When I pointed out to them that the listing says "Original Box and Papers" they simply stated, "that's just a generic posting and wasn't related to the watch I purchased." Laughable. They claimed they bought it from one of their 'Suppliers' on the secondary market. It looked used. After arguing for a while they reduced the extortionary "Restocking Fee". Save your time and money! You are getting secondary market stuff anyway, so buy from the Real Real or like shops.”

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Posted 5 years ago

“crazy company. they are thieves”

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Posted 5 years ago

“customer service is terrible. you can wait for hours to get a response by a chat. also crazy about their orders. i ordered something and then they told me its out of stock (yes really after ordering...) so i had it changed to a different item and it should have arrived already and now theyre saying that its also out of stock. i never had something like that happen and ill never buy something again. and you better dont start up with them either!”

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Posted 5 years ago

“Bought a Movado bold motion 2 1/2 years ago, I had to send it back to be repaired because hand stopped moving. It took about 2 months to get it back. Watch stopped working again and can’t be sent back since warranty has expired. Will never purchase anything from them again! Buyer beware!”

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Posted 5 years ago

“After carefully reading all of the negative reviews from Jomashop, I have decided not to buy from the Jomashop website. Consumers beware buying at your own risk, Jomashop are a bunch of SCAMMMERS!!!!!!!!!!”

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Posted 5 years ago

“I ordered an Omega Constellation Globemaster in late June. The listing said usually ships within 6-10 weeks. Within days of making the purchase, I noticed Jomashop had raised the price in the listing by $300. When I called to ask about the status of my order, they simply said it hasn't shipped yet and wouldn't provide any additional information; they weren't helpful. So now we're at ten weeks and I'm waiting to see if Jomashop will deliver my order or make me wait until I cancel so they can sell it at a higher price. We'll see. If they deliver, I'll update this post. Update: It's been almost 15 weeks since since I placed my order and Jomashop hasn't delivered the watch. They said there is no e.t.a. The watch is currently listed on their site for $550 more than the order I placed, with delivery still listed at 6 to 10 weeks. I believe Jomashop doesn't want to fill the order at the price I ordered it at; they'd rather sell it to someone else at a higher price, but they won't be honest about it. So, in my experience, Jomashop isn't trustworthy. They didn't deliver and they weren't straightforward with me. Be aware and be careful.”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 3,179 reviews