Jomashop Reviews

Name: Jomashop
Rating: 3.71

3.7 Rating 3,292 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still not receive my stuff M2BD4977”

Helpful Report

Posted 5 years ago

“Horrible customer service. I purchase a Loewe gate bag from them. The bag that got shipped to me does not seem like a real bag. The overall quality looks bad (poor stitching, glazing, the leather smells like plastic), there is also a long dented line at the back of the bag. I tried to talk to customer service. They just insisted the bag was real and didn’t even listen to why I thought the bag was fake. Then the rep just cut me off. I then tried to email and call but got no response. Be aware, do not buy from them! Very fishy and horrible customer service.”

Helpful Report

Posted 5 years ago

“I have ordered the watch to be delivered for Christmas. Piad extra for 2nd day Fedex to arrive on December 23rd. Well. December 24th here and NO watch or message from Jomashop on the delivery status! Please give your business to someone else! Poor customer service.”

Helpful Report

Posted 5 years ago

“Terrible Customer Service. If they spent as much time helping customers instead of writing fake 5-star reviews across multiple review site they would actually earn those 5-stars. They seem to survive on selling everyone else's leftover "Grey" market merchandise with no Factory Warranty or by selling products they misleadingly seem to ship but never arrives. Horrible place to do business with. Don't fall victim”

Helpful Report

Posted 5 years ago

“have not delivered product 10 days after order and customer service not helpful other than to offer it is not their problem.”

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Posted 5 years ago

“well packed, fast delivery, very organized and efficient.”

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Posted 5 years ago

“Never received my order!”

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Posted 5 years ago

“Can't get anyone on the phone for an order that was placed 3 weeks ago. It's been in "transit" every since then but has no tracking history. Never again....”

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Posted 5 years ago

“1st purchase from Jomashop and likely last, item remains undelivered nearly 3 weeks following estimated delivery date. Customer service not responsive or helpful.”

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Posted 5 years ago

“Never received the item. Jomashop said it was missing address information which is hard to believe because you can't make a purchase unless the address information is filled in. Never got a refund until I called Jomashop and even then I didn't get the full refund. Tried to speak with customer service and they told me "I'm hanging up the phone" I don't I will shop there again”

Helpful Report

Posted 5 years ago

“Order a Xmas present on 12/04 with can expected dlv of between 12/18 and 12/20. Order shows as being in transit since 12/18. Called customer service and the person asked to call after Xmas and because its been less than 7 days he cant do anything about it. He then simply hung up. My last purchase with you guys. Best.”

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Posted 5 years ago

“Good selection of high name products. Easy ordering, good time before I received merchandise.”

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Posted 5 years ago

“Great experience I love the watch its perfect and my whole experience with this company has been great!!!!”

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Posted 5 years ago

“The purchase was easy Shipping arrived fast The product is excellent”

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Posted 5 years ago

“I want to cancel the item. 1. Timex Weekender Quartz White Dial Ladies Watch TW2R92500, in Order # M2B39321. Order Date: 11/24/2020 (Tram Lam) . 2. Playboy London / Coty EDT Spray 3.4 oz (100 ml) (m), in Order # 2B94439. Order Date: 12/01/2020 (Tram Lam) . 3. Eternity / Calvin Klein EDP Spray 3.3 oz (w), in Order # 2B97433. Order Date: 12/01/2020 (Tram Lam) . 4. Burberry Brit Rhythm / Burberry EDT Spray 1.7 oz (m), in Order # 2BC1001. Order Date: 12/07/2020 (Tram Lam) . Because for so long and still in PARTIALLY SHIPPED. I hope JOMASHOP will cancel and refund me so I can buy more products. Hope JOMASHOP will respond to me as soon as possible and handle this request for me. Thank you very much. Best regards. Tram Lam”

Helpful Report

Posted 5 years ago

“An item I ordered was shipped on 12/10/20 and has been in limbo ever since. Was a present for Christmas and still have not received. Called customer service and requested a call back when it’s my turn and never received a call. Very disappointed.”

Helpful Report

Posted 5 years ago

“Classic watch at a great price, and would make a great gift. Shipping was quick and easy.”

Helpful Report

Posted 5 years ago

“very poor customer service, no response to emails, on hold forever, nobody picks up. they even have an option to get a callback, never happens.”

Helpful Report

Posted 5 years ago

“Excellent product, arrived quickly - even during the mad holiday shipping season. Came with all the original packaging etc. Fantastic price. Love the watch. I have already placed a second order.”

Helpful Report

Posted 5 years ago

“The delivery took a long time, but the product is really beautiful. 100% cashmere is very soft. It's black, so it looks good on women.”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 3,292 reviews