Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,179 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer team is nasty and un-professional. They don’t want to listen to what you have to say. DONT ORDER FROM THEM!!!!”

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Posted 5 years ago

“Nice watch Picture does not do it justice. Only disappointment was shipping...”

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Posted 5 years ago

“I called customer service to get help with my Orient watch as the band broke within the first three months of occasional use. The guy immediately told me to call Orient because they don't have bands. I told him that Jomashop was where I purchased it and could they help me. He told me it was out of the 3 month time - but I didn't even get the watch from the time I ordered in early July till mid August. It took way longer than delivery promised and broke after a little use. I requested a supervisor and they guy would not pass me on to a supervisory and did not stand behind the product at all. Very disappointing - the absolute worse customer service I have ever experienced - they are scam just like their reviews - don't use them you'll regret it later”

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Posted 5 years ago

“Beware this company is a total scam. Bought a new watch from them (Tissot) and what a mistake. Received the watch and it stopped working in one day and it was to heavy and to big. I returned it within three days and never heard from them. Called them two weeks later and they they would get back to me and within two minutes I received a response that the watch had heavy use bogus photos attached? I wore it for 15 minutes and then neatly packed the watch and shipped it back to them. the watch was in new condition. Had to file a claim with my credit card company. I could tell by the conversation that this company is a bunch of scam artists BEWARE DO NOT ORDER ANYTHING FROM THIS COMPANY”

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Posted 5 years ago

“good product with acceptable price”

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Posted 5 years ago

“Hello, I’ve started my campaign against your firm for having sent me a watch that did not keep time, and for being snarky about it at best. Your customer service person (Shady – Good God, have he/she change her name or at least use something less criminal sounding…) never even responded to my chat request. You’ve wasted several hours of my time trying to resolve this issue without success both online and via telephone. Your resolution of the situation was to send the watch back to for servicing. That probably means you’ll have to send it back to Japan, and I won’t have the watch back for several months at best. So… it appears you’re dumping your problem on me and I am not happy. I hope to do your firm much damage with reviews, etc. as your attitude toward my situation has been less than admirable, and nearly criminal in my opinion. Good luck in future, you’ll probably need it as your business model really stinks. An unhappy, dissatisfied ex customer Pete P.S. Unless you plan on refunding my account (I’ll be happy to return the watch to you in brand new condition as I have only worn it for maybe 5 days, no scratches or buffs, no damage) don’t even bother to write me back. P.S.S. I’m retired, so I’ve got nothing better to do than try to make your lives miserable, or at least cut into your profits by warning others of your shenanigans.”

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Posted 5 years ago

“I did the order on 26.08.2020. They sent the watch on 02.09. It arrived to Doha on 07.09. Usually, when I’m getting the parcels it takes 3 days maximum since status changes “arrived to Doha”. So I was waiting for a week. Still nothing was delivered. I wrote to support and they assured me to wait. So I wait. And the parcel was not delivered. So as soon as the support was not helping with the parcel and was telling me only to wait, I decided to investigate by myself what is wrong with the parcel. So I went to the main post office where I was informed that the shop didn’t wrote my phone number and the parcel was on the post office for so long time that they had to send it back to the shop. So very good plan. Take money from the customers, do not write the phone number, then hold the time so the post will send the item back. As a result Jomashop is getting money and the returned watches. Customer is getting no watch and no money and spends the time. Just excellent robbery. So I can not recommend them. The support is useless. And the shop is robbing people.”

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Posted 5 years ago

“The price is very good, but often do not let me order, which is very sad.”

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Posted 5 years ago

“DO NOT BUY any luxury items from this company unless you are willing to pay someone for authenticity. Spent thousands dollars on a item that doesn’t even come with original tag and dust bag , authentic card. Nothing besides a bestpresso box warped for you ! I don’t know if the item was real or fake !! Chat with one of their customers service agent , I was told that is the way they get products from vender, if I’m not happy with it , I need to pay my own shipping fee plus restocking fee to return it. Worst customer service ever ! Do not waste your time and money on this company !!!”

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Posted 5 years ago

“Absolutely the worst customer service I have EVER experienced. Ordered Celine sunglasses & received Dior case, cloth, & box. I was offered $5, then $15, compensation due to them not having a Celine case to provide. Hung up on, spoken over, and sarcastic comments from “Manager“ & “Representative.” Highly dissatisfied & I encourage all to beware!”

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Posted 5 years ago

“Wonderful discount Quick delivery UI optimized browser”

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Posted 5 years ago

“Trash .....”

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Posted 5 years ago

“Do not order from here. I rarely return anything and decided to do to description. I had to pay out of pocket for my return shipping. Then they deducted over 100 from my order reimbursement. Saying that it was from shipping when I already paid. No one gets back in a timely manner. I didn’t hear back for weeks. And never have seen the money. It’s fine. Unless you need to return. Buyer Beware. Rude customer service replies when you finally receive one. If you have to pay for shipping. You should not have to lose more money on top of that. Don’t buy from here.”

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Posted 5 years ago

“Customer service is horrific. Spent $475 on a Tissot diving watch that got moisture inside from going in my pool just one time. When dealing with them by email all you get are sarcastic one sentence replies. Would never buy from them again. Definitely stay away!!”

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Posted 5 years ago

“Buyer beware: Watch (Hamilton Jazzmaser) broke within a few months. I had to pay to return watch to them. They fixed it after 7 weeks. Watch broke again shortly after. I now have to pay again to send back watch to repair it again. No full refund available. Only store credit.”

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Posted 5 years ago

“The delivery is too late！for example:My order # M1QF1537.”

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Posted 5 years ago

“Everything went well for my order, a Seiko lady's auto watch. Hope it stays the same when I decided to get another one. So far 'am glad for the experienced & would likely boast a recommendation..”

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Posted 5 years ago

“Prompt delivery, beautiful watch and a good price.”

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Posted 5 years ago

“I ordered an Omega Constellation in late June. The listing said usually ships within 6-10 weeks. Within days of making the purchase, I noticed Jomashop had raised the price in the listing by $300. When I called to ask about the status of my order, they simply said it hasn't shipped yet and wouldn't provide any additional information, they weren't helpful. So now we're at ten weeks and I'm waiting to see if Jomashop will deliver my order or make me wait until I cancel so they can sell it at a higher price. We'll see. If they deliver, I'll update this post.”

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Posted 5 years ago

“Bought a watch in July.. It was broken on deliver. Zero communications . They still have the watch after 50 days and my money ? Customer service need training and access to information”

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Posted 5 years ago

Jomashop is rated 3.7 based on 3,179 reviews