Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,094 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,094 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch was great, great price and original”

Helpful Report

Posted 4 years ago

“Purchased my first Tissot watch and a TechnoMarine watch too. It was easy using Affirm for easy payment too”

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Posted 4 years ago

“That amazing shopping , very fast shipping . Thank you Jomashop ❤️ Watch comes with the orginal box no damaged”

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Posted 4 years ago

“Solid company, originally ordered a watch..waited two weeks and called. It was never fulfilled because I had ordered the last one and it was determined that it was “lost in the wearhouse”...customer service was helpful though and they’re reputable and very solid overall.”

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Posted 4 years ago

“I never received the order. The order was for a gift. Had to go spend extra money on a gift because, I still have not gotten a refund. In the times we are living now, I should not be waiting to get my money back.Person in Customer service that I spoke to last super rude... NEVER USING them again,”

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Posted 4 years ago

“Purchase several watches I am very pleased with my selections and price.”

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Posted 4 years ago

“Ordered Ferragamo sunglasses. Came in original case with all accessories. Looked brand new. thank you Jomashop!”

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Posted 4 years ago

“Bought a watch. It stopped. I returned it. They could not fix or replace. Would not return money. These folks are not honorable.”

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Posted 4 years ago

“I purchased a Seiko Prospect watch form this company. One of the reasons I did so was that I understood that if I was not satisfied I could get a refund. After I received the watch and wore it for a few days I discovered that it did not keep time consistently. JOMA suggested that I try several adjustments which I did. Since the watch still had problems, I followed the return instructions and asked for a refund. I was advised that because I had worn the watch I was. not entitled to a refund. In my view, this makes their claim that refunds are available a false one because you can't try out a watch without wearing it. Look out for this company. They claimed to me that there were signs of wear on the watch but I barely wore it and never subjected it to any use that it exposed it to wear.”

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Posted 4 years ago

“I only wear Movado and Rado and the purchases I've made are outstanding quality and the purchase and delivery was absolutely great. Thank you for your great customer service. Sincerely, John Edward”

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Posted 4 years ago

“Easiest purchase, fastest ship on the internet if you choose 2 day delivery! I purchased my first watch 2 weeks ago and it went smooth so I purchased my second watch the next week! Awesome quick service!”

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Posted 4 years ago

“Great price; perfect product; fast delivery. Receiving so many compliments. Some jeweler saying we used to carry that brand. Thank you very much. This was the lady’s open heart Rado in stainless steel and I selected the silver with the pink Rather than the white ceramic.”

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Posted 4 years ago

“Good place to buy watches strongly recommended”

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Posted 4 years ago

“Be careful with these guys...if your watch works and there's no issues they're fine but wait until they send you something defective...ordered a mechanical watch with a date complication ..arrived defective, the date window wouldn't turn over. I sent it back....they print a shipping label but don't pay for return shipping so that was out of pocket. My intention was for them to replace the watch....they didn't ask what I preferred and refunded the purchase instead. What did I gain out of this purchase? Out of pocket shipping costs that they should have covered back to them for them to refund only the price of the watch. Not to mention the time it took me to go through this process. After emailing them and letting them know what happened they ignored me. Won't be purchasing anything from them again.”

Helpful Report

Posted 4 years ago

“Purchased a Seiko and wanted to change the band. Contacted Seiko to find out my options because all 22mm bands do not fit the same. Seiko explained the watch was not Seiko USA authorized and Jomashop is not a Seiko authorized dealer. It took more than 35 minutes on the phone while also waiting using their online chat and waiting as well. This is too long. Prior attempts to contact them on two occasions via their Contact Us form went unanswered. If pricing is everything to you, take the risk. If you need customer support, you are in trouble.”

Helpful Report

Posted 4 years ago

“Bought a sunglasses on Tuesday,paid extra for a two day shipping just to make sure I have it on time,I got a message that it was shipped through FedEx to be delivered Friday,FedEx failed to deliver my order on Friday,I called FedEx and they told me Jomashop had put a restriction on my order,I asked them of the type of restriction on an order I already paid for,but FedEx won’t tell me.I called Jomashop many times,no one to pick up my call,tried to use their chat room but that too is very frustrating and annoying as they have no under to my issue.I sent a mail to their support center,till date no response.Got in touch with them on Twitter,IG and Facebook,yet no response.Till this moment my order is nowhere to be found. I will only recommend this store for people who don’t mind been frustrated,abandoned and uncared for.”

Helpful Report

Posted 4 years ago

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Posted 4 years ago

“Ordered a pair of sunglasses and was never delivered. I called Jomashop and was given a 2nd date that it would be delivered, and if it wasn't delivered they would send another pair out priority. 2nd date comes, not delivered... I call and all they could tell me is, "this has been happening a lot lately, it is probably lost". In the end they offered me a more expensive pair of glasses that I would have to pay the difference of. Very unsatisfied with their customer service and how they handled their problem.”

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Posted 5 years ago

“Excellent price and service.!”

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Posted 5 years ago

“Really Really poor customer service, as long as they got paid, they don't care about extra service work. If they have 0 star, i will choose 0 star. 1 star is too much for them.”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 3,094 reviews