Jomashop Reviews

Name: Jomashop
Rating: 3.64

3.6 Rating 2,785 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.6

Based on 2,785 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 26th April 2024

Anonymous

Jomashop 1 star review on 22nd April 2024

Casimir Von Schantz

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My watch has been delivered from America to England in a very great packaging and the item itself is genuine. At good price I have made an amazing purchase of authentic watch.”

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Posted 1 year ago

“Muy costosos los honorarios adicionales de DHL fueron 50 dólares adicionales, adicionales a los 25 ya cobrados”

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Posted 1 year ago

“The watch was delivered across the ocean a lot faster than expected! Everything went fluently. As expected, I had to pay import taxes of 25% on the product and shipping.”

Jomashop 4 star review on 30th June 2022

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Posted 1 year ago

“Nice staff, good service, best prices.”

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Posted 1 year ago

“Great prices and good watches. My one complaint is that some of the watches don't come with the instruction manuals. I recently ordered an Oris Artix GT. It came in the original box, but the manual was removed. Customer service told me Jomashop is not an authorized dealer for Oris, so when they receive the watches to turn around and sell, the instruction manuals are typically removed by the original seller. It was disappointing to receive a rather pricey watch without the full manual. However, pricing, delivery and everything else is top notch.”

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Posted 1 year ago

“I ordered a Tissue Watch and have some feedbacks: 1/ Delivery Time: I paid 25usd for DHL international shipping - but Unfortunately, it took 1 month to ship. And the service which shipped to me is VIETNAM POSTAL, I think DHL changed service to ship. They did the Customs house clearance process easily. but for Delivery time, I will put it is poor. Because I have to pay more 100usd for import tax. 2/ Quality of Watch: Brilliant, I like this watch. I have some concerns that The box of Tissue seems be different than other on youtube. Also does not have guilde book, but never mind. 3/ Next purchase: I will think again and check about Delivery service. I rather pay more if they use DHL EXPRESS. I want to receive it quickly because I still have to pay IMPORT TAX/”

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Posted 1 year ago

“First time using Jomashop. Recently bought an Omega seamaster and de ville and was extremely pleased with the experience. The watches were brand new as described, well packaged and shipped/delivered on time. Customer service is a bit delayed in getting back to you but overall, pleased with the purchase and would buy and recommend others as well.”

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Posted 1 year ago

“Very good shopping experience - good selection with very attractive prices from one of the more reputable online sources. Two small gripe: (1) Search filters could be fine tuned to include movement and crystal types. (2) While it does state that the items are genuine, the fact that it is not an Authorized dealer/reseller is not stated anywhere that I noticed which would mislead potential customers. Reviews seem to be a mixed bag but most watch reviews were positive and my experience so far has been positive. I do appreciate that Jomashop publishes both the good and poor reviews.”

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Posted 1 year ago

“Envío a tiempo y muy buen buen precio.”

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Posted 1 year ago

“There's good - and not so good. First the good; I purchased a $3500 Tudor watch for $2100. If you purchase from a factory authorized dealer you'll pay full price. They won't discount them AT ALL! Shipping was pretty fast with FedEx and a signature was required for delivery. Unfortunately you can't have it routed to a FedEx store and held for pick up, which caused me to miss a day of work to wait on it. But still that was okay. Now the not-so-good; if you buy a watch, make damn sure it fits you, otherwise you'll have to take it to an 'authorized' dealer to purchase extra links for the band if it's too small. If it's too big you'll be able to remove links yourself if you have a set of jewelers screwdrivers. And like in the case of Rolex/Tudor if you don't have a dealer in your area you'll have to mail it to Rolex to have links added. They won't sell parts to you over the phone for your own installation. And the dealers in my area weren't all that anxious to help since I didn't purchase it from them. And since Jomashop isn't an authorized dealer they were no help either. Also, you won't get the factory warranty or any paperwork, like a manual. But I will say this, all email enquiries were answered within a day. One more thing, the factory watch jewel box had a broken hinge. No doubt had I returned it for whatever reason they would have blamed it on me and refused to accept it for restock. Gray-market dealers provide a service if you don't mind a little inconvenience. It's the dirty little secret companies like Rolex/Tudor don't want you to know. But it boils down to supply and demand. If there's more supply than demand and those uber expensive wrist watches are sitting unsold on a shelf eventually you'll have to idle your workforce. If you quietly pass those unsold Rolex's off to a gray-market dealer like Jomashop the average 'Joe's' like myself can afford one and the watchmakers keep their jobs! Will I purchase another expensive watch from Jomashop? Hell yes!”

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Posted 1 year ago

“Recently purchased a Zenth Defy El Primero 21. Jomashop had THE BEST price AND warranty I could find. And believe me, I looked. Unfortunately, the first watch that was delivered had issues. Despite my disappointment, Jomashop refunded my shipping costs and had a prepaid return label as well as an exchange form in my inbox that day. I returned the defective watch and within 5 business days I had new watch in hand. This one has been running flawlessly. I understand that things happen, even to the best. It is how those issues are handled that matter and I have to say Jomashop came through. I will not hesitate to buy through them again.”

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Posted 1 year ago

“I am very happy with you guys. Thank you”

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Posted 1 year ago

“Los precios son exelentes y la calidad. Llego rapido!!!”

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Posted 2 years ago

“I ordered raybans and love them. Great price, did not take long to receive. Will be ordering from Jomashop again.”

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Posted 2 years ago

“I made my first purchase of men's cologne from Jomashop about a month ago, and since then two more as their prices are good. My orders were all received in about one week well packaged authentic and recent dated, this was a plus. Spending thousands on other sites over the years with mostly positive results I decided to give Jomashop a try as another resource. Again only purchasing cologne there has been no issues. Reading some of the reviews it appears that there are people having problems with customer service which should never occur as word travels fast and there's a hundred different sites with similar offerings . Jomashop has been a good choice for me so far therfore I do recommend them. Blackwatch P.M. 64”

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Posted 2 years ago

“New to the shop but love my mancera Paris 🥰. I will continue to shop with this store. Sadly, they don't give out samples like sephora.”

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Posted 2 years ago

“Simple transaction, reasonably fast shipping/delivery and fair price. I'll definitely shop at Jomashop again :)”

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Posted 2 years ago

“This watch is so neat and classy. I think it would look great with a white shirt. Delivery is fast and I am very happy to receive a good product.”

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Posted 2 years ago

“service was good. lot's of email spam i didnt sign up for though”

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Posted 2 years ago

“My last Order I payed for two day shipping but it took over a week but love the store. They should give u free two day shipping for purchase over $500. And next day over a $1000 and I probably would get a second job just to shop with them.”

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Posted 2 years ago

Jomashop is rated 3.6 based on 2,785 reviews