Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,022 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,022 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good prices , love it”

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Posted 1 year ago

“Jomashop offered great prices for a Citizen Disney watch which was also delivered fast.”

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Posted 1 year ago

“Do not buy from Jomashop!! I have bought 2 watches from them. They were both listed as new not pre-owned. The pre-owned watches clearly list whether the box and papers are included with the watch. The new watches do not mention it at all. A reasonable person would assume that the new watches come with papers and box. Why wouldn’t they? None of the watches, new or pre owned, are eligible for manufacture warranty. That is understood and plainly stated. But the papers are VERY IMPORTANT to collectors in the watch community. They can significantly affect the value of the watch if you decide to sell or trade later down the line. Jomashop customer service is either ignorant of that fact or just dishonest. They told me that none of their new watches comes with papers which isn’t true because one if the watches I bought did. They then told me they aren’t allowed to send papers for new watches which doesn’t make sense…. The bottom line is I would not have purchased the watch for the price I did had I known the NEW watch would not include the papers. It should have been at least another 1-2 thousand dollars cheaper and they should inform their customers what they are or are not getting.”

Jomashop 1 star review on 26th August 2023

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Posted 1 year ago

“The selection of timepieces is great and the service was excellent! I’m always hesitant to make purchases like this online, but would not hesitate to buy from Jomashop again as their pricing makes the difference!!”

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Posted 1 year ago

“I bought a Seiko 5 watch from Jomashop. They have very good prices and excellent service. My only caution is they do charge a restocking fee on returns, at least on clothing, so be sure you are certain about your purchase before buying. Otherwise I'm very happy with my new watch.”

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Posted 1 year ago

“Great selection great prices”

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Posted 1 year ago

“I’m very satisfied with all purchases which I have made on Jomashop online site. I like the price and the delivery costs with the option in take care of the customs duties at the moment of purchase. I have absolutely confidence in this seller.”

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Posted 1 year ago

“yes the bulova keeps extraordinary time to the second/minute a keeper”

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Posted 1 year ago

“Great prices and great selection.”

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Posted 1 year ago

“Productos originales y delivery en tiempo.”

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Posted 1 year ago

“Great great price.”

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Posted 1 year ago

“Excellent experience, good prices and fast delivery. 100% Original product, as expected.”

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Posted 1 year ago

“great products great prices great service”

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Posted 1 year ago

“I'm surprised by the low score. It's always been a five star experience for me, and I've been buying watches at Joma for many, many years, from affordables to higher end pieces. The prices are always among the best I've found, and most often are the lowest anywhere. The products are always genuine, the shipping is fast and safe, and customer service has always been responsive in the very rare instance I even needed to use it. It's my go to online store for my massive watch collection and I'm always happy. Highly recommend!”

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Posted 1 year ago

“bought a lot of great things on this site at a very good price”

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Posted 1 year ago

“I order 2 watches and one arrived a completely different watch and it charge me for the same price. And the other was the correct watch but the machine didn’t work and it wasn’t the battery because i check it. I couldn’t make a return or anything because i bought them for a friend that’s lives out of country.”

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Posted 1 year ago

“Very Good all around”

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Posted 1 year ago

“I’ve ordered from Jomashop several times over the past 8 years and have always received my item(s) quickly with no issues.”

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Posted 1 year ago

“I purchased a Cologne that was advertised as original, with a promised scent lasting 24 hours. The reviews, including those from the manufacturer, only fueled my anticipation. Sadly, the product turned out to be fake, losing its scent within 3 hours. What’s more disheartening is that every time I tried to post an honest review within the app, it was swiftly removed. In an attempt to resolve the matter, I sought a return for the subpar product. However, I was shocked to learn that I would be required to bear the cost of shipping for their mistake. It’s absurd to expect customers to pay for the return of a fake product that they knowingly sold. This entire experience has been dismaying, to say the least. I hope that potential customers are aware of the issues I faced with this app. It’s disappointing to encounter such a lack of accountability and disregard for customer satisfaction. As consumers, we deserve honesty, transparency, and fair treatment. This ordeal serves as a stark reminder to be cautious when dealing with jomashop and similar platforms.”

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Posted 1 year ago

“I made a fragrance order, it took a while to reach my country by the carrier, however, everything arrived in order and in perfect condition.”

Jomashop 5 star review on 10th August 2023

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Posted 1 year ago

Jomashop is rated 3.7 based on 3,022 reviews