Jomashop Reviews

Name: Jomashop
Rating: 3.71

3.7 Rating 3,292 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won’t give me a full refund for the Rolex I purchased and they still have the watch 6 months later!!! Horribly unethical.”

Helpful Report

Posted 6 years ago

“This company is not professional at all and they took my money and did not deliver the items but are claiming that the items were delivered!! They even didn’t care about their customer . I want my money back or the watches and it is been a month begging them.”

Helpful Report

Posted 6 years ago

“I know this company has good reviews, but just trust me and shop elsewhere. Sure, they have competitive pricing, but they hardly have any products actually in stock. I ordered a TAG watch for fathers day and their Website said it would ship within 3-4 weeks. It did not say "out of stock" or "back-ordered". Long story short, its been almost 8 weeks and still no watch. When you call, they just tell you they are waiting for it to come from their supplier. It could come in tomorrow or in 6 months. They have no clue. Worst customer service, worst watch company. Spend a little more money and get a lot more value somewhere else.”

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Posted 6 years ago

“They lied to me about the warranty, I tried to contact them about the warranty on my wallet they said there is no warranty on that item, but they sent a warranty packet of MontBlanc which could be all fake. the products quality was very bad, the leather went back after just couple of weeks. STAY AWAY FROM THIS WEBSITE! you can't even write them a review on anywhere else, not even Google, all the review are fake.”

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Posted 6 years ago

“Customers pay the item and returned cost and they charge you the initial shipping cost from your initial payment.... not response any delaying delivery and any other issues on the order.. it is all your fault”

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Posted 6 years ago

“Here is the story of me, the worst online shopping experience. On July 9th, I purchased a gift for my husband, when I checked out, I used my phone and paid via Paypal, it was very strange, I swear I typed my house's address, and billing address right, but when I got the confirmation email, I found the shipping address had changed to my billing address of Paypal automatically. I have left that apartment like 7 months ago, no one would help me receive the package. (I barely use Paypal, so I forgot to change the address). Anyway, Their business locates in NYC, and I am in Vegas, so the time when I put the order, their office was closed, I understand the situation. The website says "if you want to change the address, contact customer service department", so I emailed them right after the order was made. Please note that was July 9th. In the morning of the next day at 9am Eastern Time, I called the customer service department and told them I would like to change the address, two different guys talked to me and told me that my package had been shipped. (EXCUSE ME, IT'S ONLY BEEN A FEW HOURS, AND WHY NOBODY CHECKED THE EMAIL?), they were very mean and said the package had left, the address was provided by me, so they couldn't do anything about it. I was a little bit upset, so I decided to wait until the package in transit, and call USPS and find a solution. Today is July 11th, guess what？ The package is still "pre shipment", I also work in e-Commerce industry, I know exactly what that means, it means the USPS never go there and pick up the packages. So my package is still in the warehouse, and even though the customer service agent knows that the package will absolutely get lost if they ship it out, but they prefer do nothing. I just feel everything is ridiculous, first of all, the system changed my address for some reason, if I knew it, I would use my bank card to pay the gift instead of PayPal. Second, I emailed them less than 5 minutes right after my order made, but no one checked the email, and they blamed me that it was my fault to provide the wrong address. Third, the package is still in the warehouse after 48 hours, no one cares about it, they lie each time when I email them and say the package has shipped. They can't do anything about it. I really don't know what to do, the whole situation is awful. Both me, the team of Jomashop, we all know the package will be lost, and the package is still in their warehouse, but they deny to do anything about it, I have to wait the package is in transit and call USPS, be honest, I have no idea if USPS is willing to help with changing the receiver's address or interrupt the shipment. Guys, please make sure when you shop on jomashop.com, if your payment method is PayPal, beware of the last step of payment.”

Helpful Report

Posted 6 years ago

“To Whom it may concern, This is a spam website. I have bought two different orders (1 Man Watch and another Woman Watch), i wrote my full address on the website and i was negatively shocked that they sent the shipping address without the street number as if they did it on purpose. And the bug surprise was that i did not receive any of the items and they are still insisting that they delivered it to an unknown destination. How can a website deliver an item without writing the street number??? And they are still sending email for me to give the rating on the received watches knowing that i paid 420$ for nothing. The customer service is bad, they even don't care about the lost amount! i need my money back or i need the two watches now!”

Helpful Report

Posted 6 years ago

“Worst customer service. Amely was so rude she hanged up the phone. Refuse to send a return label. I am never buying from jomashop again.”

Helpful Report

Posted 7 years ago

“Website said watch would ship in 1-3 days, after a week I followed up with a live rep and was told it'd ship end of day. Turns out they didn't even have it in stock so they lied. Then they said I could change the shipping anywhere free of charge, lied again as they were forcing me to pay taxes.”

Helpful Report

Posted 7 years ago

“I ordered Kate spade sun glasses and when I received Kate spade glasses came with the Fendi cover , so I am really not sure if this is original glasses ? Might be used too , same day i sent email to customer service ,next day I personally called them too, 3 different people Eugene, Faruk and Rina on email , all of them lack of customer service training , they were behaving as if I am getting stuff from them in free , also i requested them since this glasses and cover both are different it’s hard to believe if it authentic hence I don’t want please send me the return label , but all of were so rude and manner less , one of them hanged up phone on me , i told them I want to talk to manager and they said call after 20 min she is busy , called again Faith (manager) and she agreed since I am not happy with the product and she will send return label and issue a full refund .After few seconds I get email from Rina "We did not offer a label. We offered a return authorization. We do not pay for return shipping”, tired calling again to faith and Eugene and he said she not her and call tomorrow So bottom line is you cannot rely on the team or product. Its wastage of time and money both plus to take this kind of humiliation its frustrating.”

Helpful Report

Posted 7 years ago

“delivered a damaged product and refused to help”

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Posted 7 years ago

“Please do not buy from this company you will have to pay extra when item arrives it cost me a extra £90 you can buy the item in England cheaper and you do not have to wait 18 days.”

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Posted 7 years ago

“Watched arrived defective. Customer support stated it was used and could not be replace nor refunded. Worst customer experience. Avoid at all cost!”

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Posted 7 years ago

“My experience was a total scam. Watch arrived broken and I return and was told watch used and dirty. Both totally false. No I am out watch and money. AVOID THESE CONS.”

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Posted 7 years ago

“I’ve literally had zero problems with them and I’ve purchased 2 new tag heuer, 1 used Jacob and co, and most recently 1 used panerai. No issues ever. Always authentic, they do not sell fakes and anyone telling you they do either works for someone else or is simply a liar or ignorant. They’ve been operating in NYC for 20+ years, you think they could sell fakes and get away with it? Please I agree that their customer service is sub par, but it’s way less expensive so it’s kinda to be expected. They do honor they’re warreanties tho unless you damaged it”

Helpful Report

Posted 7 years ago

“Do NOT buy a watch from Jomashop! I owned a SEIKO SOLAR BLUE DIAL BLUE NYLON MENS WATCH SNE329 for ten years before losing it it Hawaii. I bought an identical replacement from Jomashop in October of 2018, and It broke in three months. Both Seiko and Jomashop jacked me around to get it repaired, wanting $104 to repair it! I threw it away. DO NOT BUY this watch, especially from Jomashop, which seems to sell inferior products.”

Helpful Report

Posted 7 years ago

“Sold me a $750 Rado with a defective strap and refused to help! The watch was used 3 times, and each time the pins on the strap fell off! Please beware and spend the money at a legit store. They sell fake/ defective products and the customer service is a joke! The watch is sitting on my dresser with no use!”

Helpful Report

Posted 7 years ago

“I ordered two sunglasses on 15/3/19 I received them on 15/4/19 after waiting a whole month Checkout did not mention that i have to pay customs money myself Anyways the major issue is that the TomFord Eye glasses which is ordered was not at all like the way it was shown in pictures and when i tried to get in touch about this discrepancy they kept emailing me link to returns page instead of actually listening to what i had to say Absolute Joke and thieving behavior !!!”

Helpful Report

Posted 7 years ago

“I ordered a Citizen men's watch online on 01-31-2019. The watch was back ordered and had a 4 to 6 week wait. I was charged and notified via email that the watch shipped on 03-18-2019 and given a tracking number. The shipping was supposed to take 3-5 business days. On 03-25-2019 I tracked the package but it stated that it was never shipped only a shipping label was generated. I then contacted the store directly and they stated that they would look into it and have an answer in a week. I contacted them on 03-29-2019 and the customer service rep told me that they cannot start an investigation until 04-02-2019. The customer service rep also stated that it would take 4-6 weeks to conclude their investigation and they would not refund my money as requested. I had to contact my credit card company to dispute the charge. The customer service was not helpful and did not offer any resolution other than I should wait for them.”

Helpful Report

Posted 7 years ago

“Although this purse (Michael Kors Voyager Crossgrain Leather Tote- Black) was delivered promptly and is very beautiful it either was "used" or defective. It was packaged effectively which leads me to believe this. There was no way this thing could have been damaged in transit. It was either used or like I said defective but no where in the description did it mention it was used. I will not be ordering here again. I tried to leave a review twice on their website and both times my reviews were deleted. Stay away from this company.”

Helpful Report

Posted 7 years ago

Jomashop is rated 3.7 based on 3,292 reviews