Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,077 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER BUY ANYTHING FROM HERE. THERE CUSTOMER SERVICE IS HORRIBLE!!! I bought over $400 in cologne, and as soon as I had ONE little problem with just one of the colognes they had poor support!!! HORRIBLE COMPANY, STAY FAR FAR AWAY!!!”

Helpful Report

Posted 3 years ago

“Scam artists par excellence - I ordered two expensive shawl from them (each almost $1000). One came as advertised and another came in an open box with the packaging ripped. I told fedex about the open box, called their customer service about the defective item and followed up diligently. They did a return but did not even send me a return label. I sent them photos of the defect, and they still did not care. They did not even refund the full amount I paid. I called and asked why, and they said they deducted shipping cost on the item (it was sold to me with FREE SHIPPING). Their customer service folks were rude and dismissive. Will never shop with them again. There are plenty of online merchants with better ethics than a bunch of cronies sitting in Brooklyn NY thinking they can get away after screwing people up. I am a regular shopper with them, and have spent thousands of dollars with them just in the past 6 months. Buyer beware. Their prices are competitive (not out of this world). But their handling of issues makes them suspect through and through. Now I do not even trust their merchandise to be authentic - they will not do the right thing, that I know for a fact. Final straw for me when one of their support guys (and I think they only have a handful of people) told me "do what you want to do".”

Helpful Report

Posted 3 years ago

“Do not recommend. To be fair the watch was great for 7 years, but then a chrono arm broke off, this should not happen. Watch has been cared for meticulously. When I called Baume & Mercier, they said that Jomashop is not authorized to sell their watches and they have had a lot of complaints about issues with B&M watches sold by them.”

Helpful Report

Posted 3 years ago

“Recently purchased a Zenth Defy El Primero 21. Jomashop had THE BEST price AND warranty I could find. And believe me, I looked. Unfortunately, the first watch that was delivered had issues. Despite my disappointment, Jomashop refunded my shipping costs and had a prepaid return label as well as an exchange form in my inbox that day. I returned the defective watch and within 5 business days I had new watch in hand. This one has been running flawlessly. I understand that things happen, even to the best. It is how those issues are handled that matter and I have to say Jomashop came through. I will not hesitate to buy through them again.”

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Posted 3 years ago

“I love buying watches from Jomashop. They always have great deals on watches and always provide great service.”

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Posted 3 years ago

“Has been an excellent experience, to buy at JOMASHOP. I FEEL great and I will buy again. The service of this company its excellent. 100 % satisfay. best regards to Jomashop team. Best regards. Sincerly Jose Alfonso Plata Carrasco.”

Helpful Report

Posted 3 years ago

“The item I purchased was brand new and in its original packaging. The shipment arrived on time. The order section contains confusing information, but it's not a big deal. I am overall satisfied.”

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Posted 3 years ago

“Never got the watch box was empty, trying to resolve this issue and get my money back however jomashop refusing to cooperate, Never will order from them again too much frustration and unnecessary stress it was $4000 watch that I never received”

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Posted 3 years ago

“Nice prices and selection and in my home state of New York!”

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Posted 3 years ago

“I am very happy with you guys. Thank you”

Helpful Report

Posted 3 years ago

“Quick, responsive service, great deals on quality products!”

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Posted 3 years ago

“Every watch I buy from jomashop comes on time of not earlier and in perfect condition.”

Helpful Report

Posted 3 years ago

“i ordered a watch and i received the wrong one (which is okay because mistakes do happen). i contacted customer (waited on hold for a half an hour) service and told them the issue still no response i contacted them again (waited on hold for a half an hour) this time i received a lot of requirements to take many pictures of the watch to prove beyond reasonable doubt that the one i got was incorrect. still now very un clear if they were going to replace it or refund me not answering me properly they told me to send it back .1 week after i sent it back i receive an email that my purchase was refunded but still not the full amount of the watch i am still waiting. i was extremely disappointed with there customer service especially since they messed up my order do not buy from them”

Helpful Report

Posted 3 years ago

“They delivered my order to wrong address. I contacted Jomashop.com customer service via email, I thought that this issue was going to get resolved. I sent follow-up emails to the contact. He sent me unrelevant tracking information and mostly didn't reply. They promised me you will get your order in 2-3weeks. After 3 weeks they didn't even reply my emails.. Awful costumer service!!!!!!!”

Helpful Report

Posted 3 years ago

“Excellent watch!”

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Posted 3 years ago

“Is it counterfit or mislabeled? I will not purchase from this company again.”

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Posted 3 years ago

“Your recent DHL delivery is very fast n the watch pricing is better than others around. I’m happy with the communication n services provided. I’ll buy again from Jomashop as I frequently browse your website for the best/special price for Swiss watches which I found n bought. Thank you very much for your very good services.”

Helpful Report

Posted 3 years ago

“The battery of one of the watches was damaged.”

Helpful Report

Posted 3 years ago

“Jomashop customer service helped me cancel my order and get the right one when I made a mistake. Thanks to them. Would gladly order from them again if I am looking to buy.”

Helpful Report

Posted 3 years ago

“The sunglasses I ordered bent out of shape the first time they were worn. Customer service was extremely unhelpful and would not refund or replace them.”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 3,077 reviews