Lidl UK Reviews

2.7 Rating 598 Reviews
39 %
of reviewers recommend Lidl UK
2.7
Based on 598 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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Lidl UK 1 star review on 27th April 2024
Falco
Lidl UK 1 star review on 16th February 2024
Anonymous
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 5th November 2022
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Lidl UK 1 star review on 5th November 2022
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28
Anonymous
Anonymous  // 01/01/2019
Always good
Helpful Report
Posted 2 years ago
Good price and quality items
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Posted 2 years ago
Friendly prices, good customer service and product availability at all time.
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Posted 2 years ago
It’s a bit late but Thankyou Lidl for sorting out the hard to open lacto free milk. Much better now. You do act on customer queries
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Posted 2 years ago
Always amazed at the quality and great value provided by this shop, as well as interesting groceries not easily found elsewhere.
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Posted 2 years ago
Called into your Newcastle store Co Down this morning, at eight and the store was not open. I accept that was my fault for not checking opening hours. So I went online and it said 11 till seven. Drove round and some other cars were also waiting, two staff came and walked past my car. Opened shutters and went in. Other cars were arriving as I waited nearly eleven a staff member told me that the store was not opening until one I told him, it said online eleven. To which he replied it times were up on the door and I informed him , it’s hard to see the door when the shutters are down. Get your act together Lidl it is not good enough poor management and lack of planning and good customer service. Customer do not want to be driving quite a distance to be let down.
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Posted 2 years ago
Called into your Newcastle store Co Down this morning, at eight and the store was not open. I accept that was my fault for not checking opening hours. So I went online and it said 11 till seven. Drove round and some other cars were also waiting, two staff came and walked past my car. Opened shutters and went in. Other cars were arriving as I waited nearly eleven a staff member told me that the store was not opening until one I told him, it said online eleven. To which he replied it times were up on the door and I informed him , it’s hard to see the door when the shutters are down. Get your act together Lidl it is not good enough poor management and lack of planning and good customer service. Customer do not want to be driving quite a distance to be let down.
Helpful Report
Posted 2 years ago
be careful when buying products with the discount at Lidl I threw a whole pack of salad in the trash,
Lidl UK 1 star review on 29th August 2021
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Posted 2 years ago
Lidl's Aldershot, Hampshire branch. Firstly, I must praise the store Manager Kripa - 5-stars. That's why I am prompted to post. Hardly ever spoke to her before. On 10.08.2021, she handled brilliantly an issue I had: calmly, politely listened, and then she logically addressed it, working with me, proving it was not related to the store or Lidl. That was very important. I have been shopping there since it opened. Never had to shop elsewhere if I could get the product quality and price there. ONLY after 3-4 weeks of no deliveries to the store, today I went and purchased bleach 2L elsewhere. Other staff I spoke to earlier on the matter have been good too. 17 or 18.08.2019, another member of staff evidently had 'clocked off' but still stopped to help me. A few years ago I saw someone doing a very diligent job, prompting me to say, "Where is the Manager when you need one?", meaning to see her do such a good job. Back came the reply, "I am the Manager." She is still there. Sorry, I can't post my name.
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Posted 2 years ago
Purchased BBQ pork rib rack! Didn't realize it would need 1 and half hours cooking, then a further 20min !!! And still another 10 minutes before serving. After all that serves 3 people. Your having a laugh hardly enough for two. Come on Lidl bin this product.
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Posted 2 years ago
I purchased a quiche Lorraine yesterday, as I always do when doing my shop, they are usually delicious. However, on this occasion they were full of lumps of fat - disgusting. Standards are dropping. The staff & service is good, but it's the food that's letting lidl down.
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Posted 2 years ago
Just found seven cans of Eden tonic leaked in my cupboard. Two cans now empty and two part full, Bbe 06 07 22, lot 16:31 21006. Obviously nervous about keeping the three full ones.
Lidl UK 1 star review on 20th August 2021
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Posted 2 years ago
I was unhappy with what I saw. Two employees chatting with their feet propped up on the case containing raw pizza.
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Posted 2 years ago
I recently purchased a carton of Newgate gravy granules and was so disappointed with this product I ended up throwing it out, not only was there no flavour but the granules themselves only partly dissolved leaving gravy still thin and lumpy.
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Posted 2 years ago
Excellent customer service from staff at bentilee lidl stoke on trent couldn't be happier about my shopping experience and I go every week
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Posted 2 years ago
eight cans of Eden tonic water leaked ,tonic water all over the cupboard . faulty cans .do not buy them,
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Posted 2 years ago
Parked in the car park and got a £90 fine
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Posted 2 years ago
Excellent new store with freshly baked goods to draw you in!
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Posted 2 years ago
I love Lidl and do nearly 100% of my shopping there. I’m vegan so it would be good to have more selection but the fruit and vegetables are great! I buy the Alpro plant based chocolate but have to buy the Vanilla elsewhere and it’s more expensive so please could you stock it as well? Also vegan Magnum ice cream!!! Keep up the good work, the staff are always friendly and helpful.
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Posted 2 years ago
Almost got into a fight with a member of staff, after he started mouthing off to me as I was walking out of the store. This isn't what I would expect, when going for a night out, let alone trying to buy some groceries. This happen at the Loughborough, Leicestershire store on Saturday 26 June 2021 at approx 21:45. Judging by the reviews written here, it would appear that they do employ a lot of aggressive louts.
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Posted 2 years ago
Lidl UK is rated 2.7 based on 598 reviews