Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys sent me a parcel with items missing and have done nothing about it. I've contacted them and they haven't bothered to reply to me. Very poor customer service and will keep trying to contact, feeling mislead.”

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Posted 8 years ago

“Great service couldnt fault it.”

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Posted 8 years ago

Thank you for your 5 star review :)

Posted 8 years ago

“Wonderful Customer Service, the best I have ever had! 'Arrived in two days and the boyfriend doesn't stop wearing his tracksuit. Now I need to find myself one! Thank you!”

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Posted 8 years ago

Hi Chloe, Thanks for your 5 star review! We will do our best to find you a tracksuit you like :) LR.

Posted 8 years ago

“Actually found a place that had my item in stock and Lost Rockstar are very efficient at keeping you upto date on parcel dispatch ect and recieved my item very swiftly i will be using this company again :):):):)”

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Posted 8 years ago

Hi Kerry Thanks for your 5 star review. We always aim to please and can't wait to welcome you back :) LR.

Posted 8 years ago

“Love the site, and love the discounts”

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Posted 8 years ago

Hi Sarah Thanks for your 5 star review! We look forward to seeing you back soon :) LR.

Posted 8 years ago

“I am a regular customer of lostrockstar have been from day one. I always shop here because it's always up to date with the current trend and has all the best brands the service is second to none I can always be sure delivery will be swift and well packaged up. I highly recommend lostrockstar to anyone”

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Posted 8 years ago

Thank you for your regular custom Stephen :)

Posted 8 years ago

“Speedy delivery - massive range of products without being too big - easy to find something for an occasion. Will use again”

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Posted 8 years ago

“I feel upset and treated so badly by your company. The e mails I have received are patronising and rude. I paid nearly £6 for next day delivery for my sons birthday as he loves fashion. 5 days later I'm still waiting. Your customer service sent me the guidance on Royal Mail and just said it wasn't their fault. Now that is not the point! Good customer Service is respectful and sometimes recognising that an apology and a refund of a very small amount can go a very long way. My son spends £100s of pounds on fashion and loves this site for £6 you have lost much more. Disgusted.”

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Posted 8 years ago

Hi, We have not once advised of a fault with Royal Mail. Your order was pulled up for a manual fraud check which goes to our third party providers - once we were alerted to your late delivery, we pushed our provider for the fraud check completion and released your order. Our staff did apologize for the inconvenience and we did also offer you a 20% discount code for your sons next purchase, which holds far more of a recompense value of a £5.99 delivery fee, which you also weren't happy with so it has been very difficult to satisfy your high demands throughout our busiest period of the year. Regards LR.

Posted 8 years ago

“Excellent service”

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Posted 8 years ago

Thank you for your 5 star review :) LR

Posted 8 years ago

“Order came next day. Good prices”

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Posted 8 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews