Name: Lost Rockstar / Avora London
Rating: 4.05

“I have not yet received my order and there is no contact number”

Posted 6 years ago

Hi Martin, We have replied to your email. Please check your junk. Your tracking number has been given to you by email. Please ensure you respond to the Royal Mail card which was left at your address to make further arrangements. Any problems, email us on help@lostrockstar.co.uk

Posted 6 years ago

“Wouldn't purchase anything again due to poor quality”

Helpful Report

Posted 6 years ago

Hi Vicki, sorry to hear you're not happy with the quality of the item you purchased. As you mentioned in your email to us, your son has worn the sliders for a week and they have subsequently been damaged on wear. Unfortunately we can't cover this under our returns policy and sorry you feel they are poor quality but rest assured we have had no other complaints around the quality of this item.

Posted 6 years ago

“Very very bad customer service still have not received my refund on jeans that were returned to there premises on the 3rd May after many emails with no response, I very much doubt I will see my money. I will never use this website again or advise anyone else too. Many other reviews saying the same thing I should have looked at them before going ahead and ordering from here.”

Helpful Report

Posted 6 years ago

Hi Anonymous - Unfortunately as you have made an anonymous review, we do not have an order number for your transaction with us and are unable to verify your review, or in fact if you have ordered with us. Should you have any queries, please do not hesitate to email help@lostrockstar.co.uk.

Posted 6 years ago

“My bf bought an item from lost rockstar, he sent them back for a refund as they weren’t right...after several emails, chasing them for confirmation that the item had been received by them, they finally emailed back on 13th June saying that on the 17th May they had refunded him...we’ve checked every single day since the 13th June and no refund! He has sent several more emails since and hasn’t heard anything from them, he has gone onto Twitter today to try and contact them through this and they have blocked him, and now aren’t replying to emails again whe they say they will get back to customer within 48hours! This is a disgusting company!!”

Helpful Report

Posted 6 years ago

“My bf bought an item from lost rockstar, he sent them back for a refund as they weren’t right...after several emails, chasing them for confirmation that the item had been received by them, they finally emailed back on 13th June saying that on the 17th May they had refunded him...we’ve checked every single day since the 13th June and no refund! He has sent several more emails since and hasn’t heard anything from them, he has gone onto Twitter today to try and contact them through this and they have blocked him, and now aren’t replying to emails again whe they say they will get back to customer within 48hours! This is a disgusting company!!”

Helpful Report

Posted 6 years ago

Hello. As your review is Anonymous, and has not come through our proper invite channels, we do not have a name or order number for you. Please contact help@lostrockstar.co.uk if you have a genuine issue.

Posted 6 years ago

“2 weeks on havent recive my delivery 🧐 got a wedding coming up soon *Upminster London”

Helpful Report

Posted 7 years ago

Hello, sorry for the delay in dispatching your item - we can see its now arrived with you and hope it mate it there in time for your wedding.

Posted 6 years ago

“Bought some jeans online, nice jeans but didn’t fit so sent them back via the returns policy, still waiting on refund, have sent 5 e mails without a response. No phone number to ring to speak to anyone. Service has been extremely poor based on my experience with this company.”

Helpful Report

Posted 7 years ago

“Rubbish service. Refunds take way to long to process still have not recived mine. Very little communication. Will never buy from hear ever again.”

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Posted 7 years ago

“Do not use this store!!! They have taken my money 4 months ago and not posted any of my items (order number 103770). 4 months!! I have contacted them over 20 times and no one replies, I have sent letters but no response. They are scam artists.”

Helpful Report

Posted 7 years ago

“Do not use this store!!! They have taken my money 4 months ago and not posted any of my items (order number 103770). 4 months!! I have contacted them over 20 times and no one replies, I have sent letters but no response. They are scam artists.”

Helpful Report

Posted 7 years ago

Hello, we've certainly replied to your email. Please do check your junk folder. Your order is on hold as you have requested delivery to a manual fraud check which is waiting for you to provide us with proof of ownership of your bank account. This has been communicated to you via email and awaiting your response. Thank you.

Posted 7 years ago

“I am about as fed up as you can get with this site!! I returned jogging bottoms on March 27th and still no sign of my refund ?? Its a complete joke the item was returned as stated on the website but still nothing.. I have emailed to chase the return up and all I get is a reply of "30 days" I will never buy again !”

Helpful Report

Posted 7 years ago

“I am about as fed up as you can get with this site!! I returned jogging bottoms on March 27th and still no sign of my refund ?? Its a complete joke the item was returned as stated on the website but still nothing.. I have emailed to chase the return up and all I get is a reply of "30 days" I will never buy again !”

Helpful Report

Posted 7 years ago

“I am about as fed up as you can get with this site!! I returned jogging bottoms on March 27th and still no sign of my refund ?? Its a complete joke the item was returned as stated on the website but still nothing.. I have emailed to chase the return up and all I get is a reply of "30 days" I will never buy again !”

Helpful Report

Posted 7 years ago

“I bought a pair of non-ripped Nimes jeans for my Son. You guys delivered a pair of ripped. I asked for a refund of the jeans and postage - this was your mistake, not mine. I was refunded £49.99 for the jeans. I was not refunded the £2.99 postage or the £4.45 return cost, which you advised to send recorded delivery. You have cost me £7.44 for a mistake that you made. I have now bought the same jeans directly from the Nimes website for the same price. No Sir, I would not recommend you.”

Helpful Report

Posted 7 years ago

Hi Martin, we've tried to call you today to discuss the mix up you've had. Should you wish to get in touch, please do so via email - help@lostrockstar.co.uk

Posted 7 years ago

“My order for first then I had emailed the company asking them for a refund and they didn't reply to me also I tried ringing the contact number no help there either”

Helpful Report

Posted 7 years ago

Hi Adil - thanks for your feedback. I can see you emailed us on 14/03/18 and we responded the very same day. We have not yet received your return (19/03/18) but once we do rest assured it will be processed in line with our Returns Policy. Thank you.

Posted 7 years ago

“The worst company I have ever dealt with. Shocking customer service. Takes your money and never delivers the products and then blames the customer. Please avoid.”

Helpful Report

Posted 7 years ago

Hi Jacob, I have just checked your order from March 5th and can see the order was dispatched the same day on our standard delivery service as requested. The parcel is showing as delivered on March 8th at 9:55am. I have just checked our customer service helpdesk and cannot see any correspondence from you regarding your order so I am assuming you have mixed us up with another online retailer. If there is anything we can help you with, please do get in touch. Regards LR

Posted 7 years ago

“Worse company i have ever dealt with. Severely avoid at all costs.”

Helpful Report

Posted 7 years ago

Hi Andrew, First of all thank you for taking the time to leave feedback. Having checked your order I can see you ordered with us on 24th Feb and it was received by you on Feb 28th. If theres anything else we can help with, please do not hesitate to get in touch with us by email: help@lostrockstar.co.uk. Thank you.

Posted 7 years ago

“No me llega mi orden ya son 15 días”

Helpful Report

Posted 7 years ago

“Poor customer support , have sent them emails few times no one responded on time. No tracking information about my package. Its been more than one month now , still i haven't received my package. One of the worst decision i have ever made in my life is to shop on your site. Not coming back anymore.”

Helpful Report

Posted 7 years ago

Hi Krishan We have replied to your email/s. As you are aware we are based in the UK and your delivery is to Singapore. Please allow some time for your item/s to arrive with you. Regards LR.

Posted 7 years ago

Hi Krishan, I am following up on this request and can see your parcel was delivered to Singapore on 14/2/18. If you have any further questions do not hesitate to get in touch.

Posted 7 years ago

“I placed an ordered on 6th Nov for a jacket for my brother's birthday. Unfortunately the jacket arrived with a whole in it which was very disappointing. I needed the jacket asap so i reordered the jacket and arranged to return the damaged one. Their returns policy is appalling for damaged goods. You have to first contact them in advance and send them a picture of the damage goods, then wait for them to confirm they are happy to accept it back before paying to return it. You also only have 14days to return the goods. After sending them an email with the necessary requirements I found out it takes 2 working days to get a response. After not receiving a response for 3 working days I realised I was approaching their 14 day cut off so I contacted them again and posted the goods back. I finally received an unfriendly and blunt reply to say the item will be reviewed within 30 days (!) so I should wait. After 30 days passed I still did not hear anything back so I emailed them again asking for an update. Again i have not got a response nor my refund. I sent a follow up email and still have not got a reply. I am fed up with the lack of communication from this company and will never use them again. It has been over 2 months since I returned the £65 jacket and I still have not received any email communication about my return or refund from them. I will be sending one more email then contacting the ASA if I do not hear back. Avoid this company!!”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Lost Rockstar / Avora London Reviews