Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

info@lostrockstar.co.uk

Write Your review

Tell us how Lost Rockstar / Avora London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service”

Helpful Report

Posted 8 years ago

Hi Rory, We're sorry you find our customer service terrible. I have just checked, you have sent us two emails and we have replied to both with clear instructions for you to follow in relation to your query. However, we're sorry you find this 'terrible'. Regards LR.

Posted 8 years ago

“Ordered my item over a week ago and paid for express delivery. The item still hasn't arrived and it was for a birthday gift two days ago. The fact that I have received an email to submit a review, but yet no emails in response to the ones I have sent asking what is happening with my purchase is terrible customer service.”

Helpful Report

Posted 8 years ago

“Not ok book mee 14,99 phound for Shipping to Germany not ok”

Helpful Report

Posted 8 years ago

Hi Matijevic, This is our standard shipping rate to Germany. You are presented with this price before you checkout and its up to you if you want to accept this or not.We're sorry you feel this is "not ok" - our DPD Europe service is second to none with added value, you have full tracking and the item is with you within 2-3 days. You even receive an SMS with your delivery time slot. However we are sorry you do not find this ok. Regards LR.

Posted 8 years ago

“Forgot one of my orders completely.”

Helpful Report

Posted 8 years ago

“Clothing was good but their service is shocking. Wont be shopping here again that is for sure.”

Helpful Report

Posted 8 years ago

Hi Mike, Thanks for your review, but it looks like you haven't ordered from us. We have checked your email which you have given us privately and your IP address and it appears you are posting a dishonest review for or on behalf of a competitor. Regards

Posted 8 years ago

“I had to return 2 of my items as they were too small so sent them back (whilst keeping the size that fit) which was over 3 weeks and I still haven't had any of my emails replied to other than the generic automatic reply, and I also havent yet received my refund or confirmation when I will receive it. To say that I am frustrated is an understatement. I find it outrageous the length of time it has taken and to be without a reply is far from TCF. The fact there is no phone number to ring only makes matters worse and you wait for an email which seemingly just gets ignored!!”

Helpful Report

Posted 8 years ago

Hi Ryan, Our returns can take up to 30 days to be processed. Usually most are completed in 5-7. Regards LR.

Posted 8 years ago

“I made an order for a pair of jeans and later got emailed that they were out of stock so asked if i could trade them for a pair of jogging bottoms for the same price £48.99 but they were also out of stock so i asked if they could just refund the money back to my account i then got an email saying that my refund was in process. its been nearly 3 weeks now and still no sign of a refund i have emailed them about 4 times asking where my refund is and they havent replied to a single email. Still waiting for my refund”

Helpful Report

Posted 8 years ago

Hi Ryan, Please contact us via help@lostrockstar.co.uk with your order number and we will look into this for you. Regards LR.

Posted 8 years ago

Hi Ryan Your refund has not been processed. Regards LR.

Posted 8 years ago

“The jeans were not as advertised and were labelled wrong so they didn't fit and I had to send them back”

Helpful Report

Posted 8 years ago

Hi Charlie, Can you advise us how the jeans were incorrectly labelled? We've received your return and the jeans you received are the jeans you ordered. We will contact you by email to resolve your query. Regards LR.

Posted 8 years ago

“I paid £12 for next day delivery and did not receive the item the next day, I also messaged about not receiving it and didn't even get a response! Not good”

Helpful Report

Posted 8 years ago

Hi Kelsi, Please email help@lostrockstar.co.uk and we can look into this for you. Our Next Day Delivery is £5.99 not £12. Regards LR.

Posted 8 years ago

“Worst customer service I have ever encountered with a company.”

Helpful Report

Posted 8 years ago

“There are missing items from my order and nobody is doing anything about it? I've had no messages back what so ever!!”

Helpful Report

Posted 8 years ago

“These guys sent me a parcel with items missing and have done nothing about it. I've contacted them and they haven't bothered to reply to me. Very poor customer service and will keep trying to contact, feeling mislead.”

Helpful Report

Posted 8 years ago

“I feel upset and treated so badly by your company. The e mails I have received are patronising and rude. I paid nearly £6 for next day delivery for my sons birthday as he loves fashion. 5 days later I'm still waiting. Your customer service sent me the guidance on Royal Mail and just said it wasn't their fault. Now that is not the point! Good customer Service is respectful and sometimes recognising that an apology and a refund of a very small amount can go a very long way. My son spends £100s of pounds on fashion and loves this site for £6 you have lost much more. Disgusted.”

Helpful Report

Posted 8 years ago

Hi, We have not once advised of a fault with Royal Mail. Your order was pulled up for a manual fraud check which goes to our third party providers - once we were alerted to your late delivery, we pushed our provider for the fraud check completion and released your order. Our staff did apologize for the inconvenience and we did also offer you a 20% discount code for your sons next purchase, which holds far more of a recompense value of a £5.99 delivery fee, which you also weren't happy with so it has been very difficult to satisfy your high demands throughout our busiest period of the year. Regards LR.

Posted 8 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews