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MADELEINE Fashion Reviews

2.3 Rating 67 Reviews

28 %

of reviewers recommend MADELEINE Fashion

Company Reviews

2.3

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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MADELEINE Fashion 1 star review on 14th June 2022

MADELEINE Fashion 1 star review on 14th June 2022

MADELEINE Fashion 1 star review on 29th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Madelaine Clothing Company is impossible to deal with. No phone contact to work out problems. If you wish to exchange an item, you get a return label for only DHL International to the Netherlands! (Nothing about an exchange.) Only 1 of the 3 DHL depots within a 50 mile radius was open to take customer pkgs but that one wouldn't ship the pkg prepaid as promised in Madelaine's literature. I will never order from them again. Too much of a hassle.”

Posted 2 years ago

“I wonder what is happening with this company. Are they struggling to survive, because the service they offer is appalling. Orders take 10-14 days to arrive. Too often they send a letter, even more than a week after ordering, to say they don’t have the item/s and don’t know when the they will be delivered. Sometimes saying it will be months. If they don’t have your item in stock then they should not take the order. This has happened to me and several friends . It is no way to run a business.”

Posted 2 years ago

“I don't know who these bad "anonymous" reviews are from, but my first purchase far exceeded my expectations! The clothes fit like they were perfectly tailored just for me.”

Posted 2 years ago

“Wish I had seen reviews before purchasing from this company. I had several items on order. One from back in March. Finally had to tell them to cancel my orders. Beginning to wonder if they actually have any of the clothing shown in their catalog. They don’t deserve any stars.”

Posted 2 years ago

“If I could give less than one star I would, you order they take your money and you never get your merchandise. You call customer service and a guy with a very heavy accent tells you to call back ..you have call the wrong time of the day. I have ordered twice...it takes months and when you call they lie and say it was shipped but to the wrong place..really...this business needs to close their doors they are horrible.”

Posted 2 years ago

“I have waited over a month for a skirt I learned is shipped from Germany. That information in NOT in their catalog. My mistake! Customer service was no help when I contacted them. . Beware!”

Posted 2 years ago

“Impossible to use the website unable to register an account or buy as a guest! Pity you don’t want customers to use your website or purchase merchandise absolutely useless”

Posted 3 years ago

“Every order takes forever to get to me - when I phone which is helpful it doesn’t make sense!! Still haven’t clothes sent and it goes on and on! No tracking as such and they are ready to take my money! Take a leaf out of Reiss book they are on the ball compared to you - such a shame! I’ve waited 3 weeks for a top for my daughter now another 3 weeks you cannot go on like this!”

Posted 3 years ago

“Always go the extra mile to help. Have ALWAYS refunded returns immediately. I look forward to receiving all brochures and e mails and ofcourse items have not been on a rack and picked over and tried on multiple times. LOVELY”

Posted 3 years ago

“Terrible to see that still in this day and age that you sell real fur on your coats, bags and even some shoes! Absolutely disgusting, will never buy from here!”

Posted 3 years ago

“you has send me a wrong number jeans i order 12-20 -- but you send me a size small 7-8.AND now you give me answer with autoboot on on on and i hawe sendt you all the info you need , and i askt do you pay me for return shipping track an trace . no answer from you , but this autoboot . is this a joke ? you have my money , i a pair of jeans i cant use .ANNEMETTE .”

Posted 4 years ago

“Notice the company sells real fox fur in its Fur trim parka. Not necessary and totally unacceptable. As a result intended purchase of three items worth over£300 will not go ahead. Very sad.”

Posted 4 years ago

“INCORRECT PRICING THOUGHT I HAD A BARGAIN INTERNET SAID £29.99 RANG UP TO PLACE ORDER TOLD NO IT WAS £299.99 VERY BAD PRACTICE. DID NOT EVEN APOLOGISE”

Posted 4 years ago

“In the end of March I ordered the shoes from Madeleine. Since I have got two letters from Madeleine with apology that they can not deliver the shoes in time due high demand. I called to service and they had not have any ideas when my order will be delivered. On website of the company you can see these shoes and the promise that the shoes will be yours in 2-3 weeks. Can you trust this company? Never.”

Posted 4 years ago

“Have ordered a few items from this company some lovely some not so good. Really expensive but not always quality you would reasonably expect for the price. Recently received email advertising £20 off new season clothing with promo code. Ordered top , but promo code not accepted. No explanation as to why . Emailed company only to be told I had to spend £99 to qualify I could not see this anywhere so asked the question. I was directed to bottom of email between Facebook and Twitter icons . In script SO small I actually had to get magnifying glass from daughters bedroom (couldn’t even read with glasses on) I eventually found it . Very naughty! Madeleine told me they were sorry I was disappointed. I’m not disappointed, I’m a bit cross to be honest ! And it take ages to get your order delivered !!”

Posted 5 years ago

“I too always regret odering from Madeleine. The quality is not as good as it used to be, but the prices are still as high and the delivery times take too long.”

Posted 5 years ago

“Wat besteld bij Madeleine - Fashion. Werd niet geleverd. Op e-mails wordt niet of nauwelijks gereageerd. Terugbetalingsverzoeken worden genegeerd en afgedaan met een smoesje over Paypal. Begin oktober wat besteld, nu (5 november) niets binnen en ook geen geld terug gehad. En de verkoper reageert gewoon niet meer.”

Posted 5 years ago

“This company is very expensive and not everything is of a good quality. Swim wear and beach dresses are good ... recently purchased a pair of silver grey kid suede trousers.... £299.95 . Look great but ripped on bottom ( bum ) area on second time of wearing. The suede was so fine beautiful in fact but you cannot sit down in them on anything other than a soft fabric chair or stand up all the time whilst wearing as the suede just rips if it comes near anything harder. Ie leather car bucket seats as happened to me. I would say I’m a person who looks after her clothes I spend a lot on fashion but these trousers were a definite waste of money. Not worth the expense. I have also ordered several dresses all have been returned.”

Posted 5 years ago

“Very super ladies clothing. Beautifully made and just extra detail that makes them different.”

Posted 5 years ago

“Always regret ordering anything from this company - dispatch times are awful. Ordered item on 4th June still hasn't be dispatched but yet they have my money!”

Posted 5 years ago

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MADELEINE Fashion is rated 2.3 based on 67 reviews