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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Took ages to arrive, then cheap polyester quality with frayed hem. Despite the parcel having a returns address on the label of Leicestershire UK, I have been advised I need to send it tracked to China!! I'm sure they do this to try and defer you bothering to return it.
Helpful Report
Posted 5 years ago
Forget buying to Chinese companies. I made an order of face protectors in besibol caps. Never got them. Dont buy to Chinese companies.
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Posted 5 years ago
Took 4 months to get clothes and a pair of shoes. Shoes were too small and clothes were badly made. The photos on the site looked great...too bad what was sent was so badly made. Tunic shirt came up short, pants were skimpy on material and looks nothing like the photo when on, shoes looked like the photo but were a size too small.
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Posted 5 years ago
BIG SCAM Not a real company. It appears it is based in Asia. There is customer service number that's California based and is not working. They stole $160 from us. We ordered items more than month ago. They created tracking numbers right away as if items were shipped.However, when we spoke with Fedex we found out no such items were even submitted. Any entity that claims to be a company can create a FEDEX label. It does not mean they have an actual item to ship. DO NOT ORDER FROM THIS SCAM COMPANY! Save your $ to order clothes from a real place from the USA! * +13236173816 This Number SCAM either!
NewChic 1 star review on 12th July 2020
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Posted 5 years ago
Buyer beware. This company is in China. You are responsible for return postage. It was going to cost $58 to return 2 pairs of lightweight pants that cost $60, so I kept them even though they don't fit. They know this because the return process is complicated and they offer you incentives not to return the items. Learned a valuable lesson.
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Posted 5 years ago
Their clothes are RUBBISH! They are NOTHING like their photographs. Don't waste your money. I'm sorry I did. I'd send them back but have no doubt they would never reach them for a refund.
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Posted 5 years ago
place order in May and now it is July. Still the order has not arrived. I talked to customer service and they tell me wait another 35 days. what good is this item when cold weather has come. I order the item for summer. Very frustrated
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Posted 5 years ago
it took 7 weeks for my order to be delivered. Tw dresses I purchases were misleadingly described as being cotton and linen dresses and turned out ot be polyester dresses. Do not purchase anything from them!!!!
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Posted 5 years ago
Ordered two pairs of trousers. One matched the description but was a poor fit and quality. The other was a completely different colour. From the website I got the impression they were based in the US. It is only when you want to return items that it becomes clear they are based in China. The returns process was unbelievably complicated and very costly and I gave up on it in the end and put it down to experience. Awful to deal with I will not go anywhere near them again.
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Posted 5 years ago
Six weeks of being misinformed and mislead and when the order finally arrived it was wrong.
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Posted 5 years ago
They charge you but never deliver! Avoid them as a plague! They are scam!
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Posted 5 years ago
Horrible clothes, horrible company. NOT COTTON, WRONG ITEM SENT. TROUSERS TOO SHORT. NYLON, DISGUSTING. DO NOT GIVE THEM A PENNY. NO CUSTOMER SERVICE. NO REFUND.
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Posted 5 years ago
Do not buy from this company because they are 100% rip off merchants. I ordered a green cotton top but got sent a nylon blue top that, quite frankly is not good enough for the bin, it is not only the wrong top, the fabric is scratchy nylon, NOT cotton. I also got sent 'long cotton trousers' that are also nylon, extremely short and ugly. They have refused to send me a returns label and will not refund me so I urge you to boycott this company or get ripped off like I did. They refuse to refund me even though 2 wrong items sent. How are they still trading? BOYCOTT.
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Posted 5 years ago
Not to buy anything from Newchic as it's a Chinese company worst country boycott Chinese products all over the world
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Posted 5 years ago
Crappy quality. Looks nothing like pics on site. A ripoff. Please don't buy your clothes here!!
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Posted 5 years ago
I ordered 4 tops from newchic that looked fabulous. When the arrived the items looked like cheap and nasty imitations of the photos on their site. I searched everywhere to try and find where this company was based; it came as no surprise to eventually discover the company is Chinese. Had I known this I wouldn't have ordered from them in the first instance. One of tops didn't arrive and they didn't want to refund me! They have no idea about customer service. Do not be fooled by their photos.
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Posted 5 years ago
They took my money started to ship it and then said that they were no longer shipping it. My bank confirm that they took the money. The Indian guy that answered the phone, answer the phone again when I called back. That's pretty strange given it's supposed to be a huge company with multiple customer service Representatives. It is a scam.
NewChic 1 star review on 24th June 2020
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Posted 5 years ago
The material is such poor quality and I have to pay to return the clothes to China. Do not buy from them.
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Posted 5 years ago
Ordered a romper and tee shirt mid May, 2020 and still have not received either item. Tried using your chat line as no contact number provided but always end up waiting and eventually quit. Will never order from you again or recommend.
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Posted 5 years ago
Newchic is a Rip Off! Do not purchase anything from this dishonorable company! They took payment and NEVER delivered a simple order that would fit in a medium sized envelop in 3 months! I demanded a refund 3 times and nothing but "the run-a-round" and no refund or product or even an offer to re-send or credit, NOTHING! This I swear to be true! Calvin L.
NewChic 1 star review on 24th June 2020
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Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews