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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
newchu if your the same company from Irland think you ripped me off ordered boots without researching and thinking you were Adoremila . Hearing bad things about newchu and NewChick take my 58.49 and send me a receipt and my boots Newchu Newchick what ever. Hope no new future customer's for you if you ripped me off . Newchu info is bogus all smoke screen .
Helpful Report
Posted 5 years ago
Worst company ever! I ordered 6 items but was told my credit card denied payment, and to enter another. I did so even though my first card was valid. This, too, was denied they said and indicated my account would be charged and money refunded within 14 days! I contacted chat and then discovered my shopping cart was empty! It said some items were denied payment and the order cancelled, one was cancelled due to a changed price, and the last had just vanished. I am notifying my card companies that these sound like scammers, outrageous, and am worried that they now have 2 of my credit card numbers. I would never order from them!
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Posted 5 years ago
New Chic is worst company I ever did business with. I its over 2 weeks since my order, I have not received my merchandise, have not received a tracking number, and the customer service responses are worthless. It is totally frustrating trying to find out a simple question.. What is the status of my order?? Personally, I don't think these folks should be allowed to sell on the web as their service is so poor.
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Posted 5 years ago
They sent my package to the wrong address! You email them their customer service is atrocious! It’s the same generic email we can’t change the address once shipped! But you look at the tracking it’s been sitting in their warehouse waiting to be picked up for over a week! No refund, no new package sent to my address just a big oh well we messed up but not going to fix it. I had to dispute the charge with my bank to get my money back! This is the worse company I’ve ever dealt with never again!
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Posted 5 years ago
Dishonest Chinese company. They take your money instantly but then take weeks to send the product if at all. That is because they don’t really have it! They hope they can get it, after they get your money. Then when it comes time to return your money, they shuffle their feet and give you lame excuses. When you point out that they had no trouble whisking the money out of your account within seconds, they change the subject. SEND THEM NOTHING!!! They are criminals.
Helpful Report
Posted 5 years ago
Placed an order on April 4th, 2020 and credit card charged right away!!! Notification that the order was processed and shipped on April 9th. As of 5/30/20 package still not delivered. Started contacting customer service, all kinds of false promises and lies, asked to wait another 33 days, (already beyond their advertised 45 day deliveries). I told them that it was unacceptable, I expected my order or a refund within 5 days... responded with "package is on it's way to destination country", yet when I check USPS tracking it says "label created", so not even scanned to leave their facilities. Checked the newchic website, my order is still in Shenzhen, China... not headed to destination country. Contacted my bank, they have gotten my money back from these scammers... they are still sending me emails that my package is on the way... well, I don't want it now after waiting more than 2 months. Horrible customer service, horrible company... I would avoid the company like the COVID19!!! THEY ARE JUST RIPPING PEOPLE OFF!!! Way too many complaints, wish I would have read reviews before ordering...
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Posted 5 years ago
All the negative reviews are spot on, no need to rehash the (SOS) There probably are some customers out there that are satisfied, but I'm sure it is few and far between. Do you self a favor and spend your money else Where-Buyer Beware.
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Posted 5 years ago
OK so the shirt and shoes arrived in reasonable time about two weeks. That's where the good ends. The stitching and buttons on the shirts were extremely flimsy. The shoes started to show signs of wear within a couple of weeks and the stitching on the toes just came adrift and the soles have almost worn through in four months only wearing them indoors. The site to make a complaint refuses to accept the form provided. The goods from newchic are NOT worth the effort or money - extremely cheap and badly made. ZERO star from me. AVOID!
NewChic 1 star review on 9th June 2020
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Posted 5 years ago
NEW CHIC IS A SCAM - BE WARNED!!!!!! ordered and paid for item nearly 3 months ago. I enquired about it last week after the 45 business delivery time elapsed and they said if I waited another week they would refund me if not delivered. I waited as requested, the item has not been located. They have refused a refund. DO NOT BUY FROM NEW CHIC
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Posted 5 years ago
It is incredible that this fraudulent Chinese/HK company is still operating with no shame. They pretend to offer customer service but in fact they sell fragile products at exorbitant price while tagging on an outrageous shipping cost. It takes a couple of months to receive the product. Then, when the customer requested return in accordance with their advertising, they played delay tactic and dragged things out for weeks. Eventually, despite my explicit disagreement, they refunded me a tiny fraction and claimed to have closed the case. Terrible experience. We should get this company banned from the U.S. by raising concerns with the authorities, The company and their directors are criminals.
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Posted 5 years ago
I would give no star if I could. I spent more than €100 with the company and my order never arrived! Even worse the customer services team promised a refund or a re-send and when I opted for it, they went completely dark on me and pretended to no longer receive my emails.
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Posted 5 years ago
Do NOT buy from Newchic.com. I have waited 6 weeks for my order and they have not arrived. Newchic has no update other than they were sent. I did not realize this company is based in China and ships from there... Unfortunately, I bought through Paypal and have to wait for NewChic to respond before I get a refund (vs my credit card company would have reimbursed me).
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Posted 5 years ago
I won't order another thing from this company. In the midst of a pandemic they took my money for masks that I haven't received yet. I ordered them in April. What crooks!!
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Posted 5 years ago
Very disappointed from buying these products. They dont have clear tracking update system. Wating for many months. Dont waste your money please
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Posted 5 years ago
This is the worst company on the face of this planet. DO NOT WASTE YOUR MONEY OR VALUABLE TIME. They lie and tell you items will arrive by this date or that date. Then, you will wait weeks to find your order has not even shipped. From Hong Kong. Which they do everything to hide. Yes this company is based out of Hong Kong. So do not order unless you don't mind waiting months. Also, the customer service is extremely poor and incompetent. They will take your money, then deny you a refund when your order doesn't come. Please do yourself a HUGE favor and DO NOT BUY FROM THIS "COMPANY".
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Posted 5 years ago
DO NOT ORDER !!! They won't refund your money , after i waited 1 month for 100£ order they asked me to wait another 35 working days, Items come from China not Spain , I payd for special delivery but now nearly 2 months (ordered on the 10.04.2020) items are still in transit
NewChic 1 star review on 31st May 2020
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Posted 5 years ago
Flashing Adverts online driving me nuts.
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Posted 5 years ago
Refund not for full amount paid. Items received damaged because of poor packaging at source, low quality, not as pictured. Delivery took two months and tracking not reliable. Over priced trash. This company is a scam. Stay away!
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Posted 5 years ago
I was never informed that 2 items were not being delivered. Then I clearly stated over and over DO NOT CREDIT PAYPAL. I WILL ORDER NEW ITEMS. Then I get an email that paypal has been credited. This has thrown my money away. That account is closed AS I SAID. I CANNOT RETRIEVE THAT MONEY. I KEPT STATING DO NOT CREDIT PAYPAL. I want to order new item for the $64. Will you do this? Or just take my money? And be dishonest?
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Posted 5 years ago
Have waited 57 days for an order to arrive. Have contacted NewChic about it twice and they provided a tracking link and when I went to the link, it was in Chinese so that was of no help at all. Also have two other orders that have not been delivered and they are 41 days out from the date of order. In all instances, my bank account is out the money. After my second online live chat, I was admonished and told there is a global pandemic that is causing the delay. I obviously am aware of said pandemic and again simply asked when was the expected delivery date for my three orders. I was again admonished and told I should be cooperative like other customers! Really?? I was only asking for an anticipated delivery date. I then was told to give it another few days for the deliveries to arrive and I said I would give it another week but after that I wanted a FULL refund. Their response was that they could reship the order and I said, no, I would want a FULL refund. I have a transcript of the call. The clothes are lovely on the website but their service is lousy and it's very frustrating to receive a tracking link in another language, to not have questions answered and to be scolded. Really, stay away from these folks. One star given but if I could give No stars, I would as this is not the first time I've had this experience with them. The last one, BTW, was prior to the pandemic, so their service is poor - period.
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Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews