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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Never received purchases. Told I could not get refund because I waited too long. I waited the fourty five days they said it could take. This site is a rip off. What customer service? What other than pictures to look at? BEWARE!
Helpful Report
Posted 5 years ago
I give them a one for having an ok web design. They are based in Hong Kong and should not be taking orders for masks when they know darn well they cant come through with the orders on time. I would not trust this company again for anything because its basically automated responses with empty promises after they get your money.
Helpful Report
Posted 5 years ago
Do not order from NewChic!!! I purchased gloves and masks and did not receive all of my items. They told me to send a photo of the missing items, which makes absolutely no sense at all. I have contacted the Attorney General's Office (Consumer Fraud Division) in my state to assist me. Even if nothing can be done, I want other potential consumers to be warned against their fraudulent and unethical business practices. Please stay away from NewChic. They are taking advantage of people during this horrible COVID 19 pandemic!!!
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Posted 5 years ago
Don’t get sucked in to this awful site. Everything looks fab and stylish, the prices DONT. Everything is well over priced.......and then delivery. It costs more than the items themselves. I ordered a glass tea mug, very cute and on point........it arrived smashed to hell and back. Ok, not really NewChic’s fault.......yes it was, it was wrapped in a single thin layer of bubble wrap...... not enough to travel half way around the world. No joke, it was pathetic. Be wise people, not good at all.
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Posted 5 years ago
Ordered mask 04/18/2020. According to tracking still in China. Dont by from newchic .
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Posted 5 years ago
Poor quality items. Poor customer service. Very difficult to return items that do not fit. They try and talk you into keeping things you don't want by offering you a 30-50% discount on next purchase. They tell y0uo you have to send them picture of the items, which doesn't make sense at all, unless there is a defect. Do not do business with this company!
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Posted 5 years ago
I, too, only saw the small print (up to 45 days for shipping) after ordering. First, there was no tracking number or info for two weeks. Now tracking info tells me it was in New York City on May 8th. Today, the 16th, it tells me it's in Los Angeles. I live near Kansas City! Why send it clear across the country??? No further info on when I can expect it.
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Posted 5 years ago
Order no83953146 still not arrived. Would not use this company again. Would like a refund despite asking meto contact or message them system will not allow me to do this
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Posted 5 years ago
I ordered a top in middle of April and it is now May 9th and I am told it has just been sent. There were choices for articles that were not yet available but my top said clearly it was available. It now looks like there is small print that says 35 working days before you get it. As I had wanted it for the warm weather now, and it goes next week, I am very disappointed.
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Posted 5 years ago
I bought a women’s wallet and the change clip came off
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Posted 5 years ago
This company is not worth a f#@$. Not only are they advertising real merchandise on their page but when purchase items they are fake. Only generated emails with no response from a live person. Waste of money and lack of communication on when you should receive items even if you pay to get merchandise asap you still dont see your merchandise nor tracking number👎. Extremely disappointed in this site
Helpful Report
Posted 5 years ago
Its been 14 Bus Days (as of 5/2/20) since I purchased a number of ladies shirts and COVID protective gear on April 13th 2020. I paid ~$35for Priority Mail. Be aware - it takes more like 25 days to get your stuff. **Details: After ordering, I received an order confirmation with no tracking numbers. On May 2nd, 2020 - I went to their online chat and waited 1 hr for an agent. I WAS able to get 3 tracking numbers from her. A COVID Hat Visor didn't ship until 4-26, a N95 Mask has not left NewChic as of 5-2 and shirts shipped on 4-16 but didn't arrive in US until 4-29 and still 4-5 days away. Don't buy your COVID stuff here - they don't appear to have the inventory. And be prepared to wait the full 25 days for your shirts.
Helpful Report
Posted 5 years ago
I ordered 2 shirts from Newchic on March 9, 2020. Today is May 1, 2020. I have not received the shirts nor have I received any notification from them about order status except for their original email with the order number. Newchic does not answer my emails. I have tried to chat with them on their website and no one comes online to talk. Instead, I get a message saying I only have "3 more minutes to wait." I have waited for as long as 25 minutes while this message was on the screen. MY ADVICE: DO NOT BUY FROM THIS COMPANY. THEY HAVE STOLEN $60 FROM ME. I'M JUST GLAD MY ORDER WASN'T FOR A LARGER DOLLAR AMOUNT. ANOTHER REVIEWER COMMENTED: "THIS COMPANY SUCKS." I COULDN'T AGREE MORE!
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Posted 5 years ago
Worst customer service ever. The tracking information didn't work. After two months, I wrote to ask for status on my order. It took them a week to respond. I then followed up again. Miraculously they shipped my order the day that I got a hold of them. Still haven't received my package. Their customer service suggested it was reasonable to wait for over a hundred days for my order. Every time I contact them, they give me the same script no matter what I asked. Never shopping with them again.
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Posted 5 years ago
THIS WEBSITE IS SELLING PRODUCTS MADE IN CHINA! WOMEN ACROSS THE WORLD NEED TO BOYCOTT ALL CHINA PRODUCTS FOR PUTTING OUR FAMILIES, FRIENDS AND COMMUNITIES THROUGH THE COVID19 PANDEMIC! DO NOT BUY CHINESE MADE PRODUCTS! LOTS OF GOODS AVAILABLE ELSEWHERE!
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Posted 5 years ago
I keep trying to get in touch with someone about my order, but none of the links in my order email work. I paid for expedited shipping but it has been almost two weeks since they say it was shipped and nothing! It feels like a scam. I would not order from this company.
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Posted 5 years ago
This company sells items that they don't have in stock and don't inform you of the status. They keep your order and money without letting you know it could be MONTHS before it MAY ship. They also tell you that it could take between 10 and 45 days to be delivered once it is shipped. THIS COMPANY IS BAD NEWS!
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Posted 5 years ago
I ordered my things over 2 weeks ago and it has not even left China so I tried to cancel my order which their website says I can. However, the chat person said I could not cancel because it was on its way and would get here in up to 45 days and that is only counting business days. Say WHAT?????? He also said I could only get my refund if the products were defective and then only when they had received the products back in China. I would not give them any stars; however, I am giving 1 star just to get on the record. I will NEVER order from them again and suggest you don't either.
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Posted 5 years ago
Terrible quality, unbelievably slow shipping from China, and no customer service. Don't be as dumb as I was to fall for the cheap prices!
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Posted 5 years ago
You are a rogue company, like all companies who operate out of that horrible country China, you take the money and don't send the goods.
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Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews