Login
Start Free Trial Are you a business? Click Here

NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Delivery! No tracking number !
Helpful Report
Posted 5 years ago
I order all my clothes online and I haven't been having any problems. I tried three times to place an order with NewChic and kept getting a data error message! I received ONE email after the 2nd attempt that said it was a problem with my card security. NOT! SheIn was happy to take my order and my expected delivery date tomorrow.
Helpful Report
Posted 5 years ago
The products on this site are Chinese knockoffs of legit brands. The 5-star reviews are farmed (most of them are only 1-2 sentences). DO NOT BUY!!
Helpful Report
Posted 5 years ago
Not exactly dishonest, but certainly not transparent and open. They do not reveal shipping costs til the very end of the process and then when they do their costs are out of line and shipping very slow. They are betting you are so far down the ordering menu you won't balk at the high costs. A shady way to do business, it makes me question the rest of their integrity.
Helpful Report
Posted 5 years ago
They treat customers unfairly and have HORRIBLE customer service. I will never buy from this site again, and advise other not to as well. Delivery and returns also suck! Beware of NewChic!
Helpful Report
Posted 5 years ago
SCAM ALERT!!! Newchic's return/refund policy requires you to enclose a printable label, that they email to you, inside the return package. I sent them 5 emails over 10 days to get them to do so. Newchic also requires you to send returns to China via the U.S. Postal Service, not FedEx, or DHL, etc. The USPS charges by weight and their fees are prohibitive. A small package with a lightweight pair of shoes costs $43.00 to send via the USPS. To return 2 pairs of shoes would have cost over $100! Newchic uses this return policy to discourage people from trying to return anything. Because you must mail the item back to them in order to get an exchange/refund you cannot comply with their return/refund policy. It is a scam used by Chinese sellers. That is why their prices are so low.
Helpful Report
Posted 5 years ago
Ever bought "leather" shoes that smell like a petroleum product? Me neither, until now. Not exactly sure WHAT they make their "leather" shoes out of, but it sure as heck ain't leather.
Helpful Report
Posted 5 years ago
First I was over charged. Took almost 3 weeks to get that refunded to my card. It’s been about two months since I placed my order. I received an email February 5th that the ran out of product and supplier would be sending more in two weeks. I was asked if I wanted to wait on the product or get a refund of full amount. Did Not receive product and did not get refund.
Helpful Report
Posted 5 years ago
My experience with NewChic was the worst experience I have had with online ordering. I order two chair covers that did not fit. Customer service was minimal and difficult accent to understand. I followed their return instructions and still got the run around. Returning the chair covers were impossible to return to China. After many correspondents, NewChic offer a up to 50% refund in 2 -3 days that never came. I will never ever deal with this company. Thanks to PayPal I was able to get a full refund. NewChic is messy!!!
Helpful Report
Posted 5 years ago
Terrible company. I ordered some trousers which arrived and were faulty. Everytime you speak with their customer services team you get someone new, meaning you have to go back and forth an infuriating amount of times to get any answers. After first asking for a photo of the damaged item, they then asked me to return it. They only refunded me after I persistently chased them. Now they’re refusing to refund the return postage cost even though the item was faulty. It even states on their own website that they cover the return postage cost of faulty items. Refusing to do this is also against the law. I seriously advise you to stay away from this company.
Helpful Report
Posted 5 years ago
Two of four items arrived. A so-called corduroy dress is not only homemade but of a kind and fit I might have reluctantly made in school days. Peculiar refunds given for the other two - nothing added up to the total and no explanations offered for non-delivery. No response was made to a recent email (which allows only 300 words). Avoid, avoid, avoid - and certainly do not believe the pictures. The quality is appalling
Helpful Report
Posted 5 years ago
We just chic are an associated company with a name change to try to avoid the truth about their scam. Do not trust or buy from them, they steal your money, send poor quality rubbish and charge you for the postage then hide and refuse to refund your money. I have reported them to Facebook , trading standards and PayPal. AVOID AVOID AVOID AVOID AVOID
Helpful Report
Posted 5 years ago
New chic cancelled both my orders, and is now refusing to issue a refund to my PayPal account. A scam all the way around!!
Helpful Report
Posted 5 years ago
Ordered and paid for 5 items, a week later 2 items were refunded as not available. Shipping date was a month AFTER I paid so when I queried the status on the date was told items not in stock for 30 more days. Following day got an email to say 2 items no longer available! Have cancelled my order and requested full refund
Helpful Report
Posted 5 years ago
Quality were poor so I tried to return the goods to them in China. NewChic gave me so much hustle; they don't give you all information up front and then each correspondence slightly different from previous. Postal fee cost more than what it was worth. They claim that they never received it; it was never returned back to me. At end, they didn't refund me for the goods returned. It never good idea to deal with vendor whom customer has no easy access. Be aware NewChic is a risky business/ throwing your money away!
Helpful Report
Posted 5 years ago
I had a quit the contrary experience that what google says about NEW CHIC. I order a pair of boots a month ago, waited patiently until the expected ship date had past with no notification that was items was shipped nor that it was no longer available. I contacted an agent on the live chat asking the status of my order and he or she says, oh your item was sold out and is not longer available due to its high demand.... and then offered me a credit or exchange for another item. I think this company is dishonest as I was never notified of the status of my order until I got in-touch with them. I do not recommend buying from the company. It says on google...Is new chic a legit company? Yes, NewChic is legit. It is not a scam fashion store because they will never steal your money or not ship the item you ordered from the store. And you can return the item if they are not in good shape and have your money back. NOT THE EXPERIENCE I HAD.
Helpful Report
Posted 5 years ago
Do not buy from this company, they run a shipping con to extort more money from customers. I ordered a pair of shoes, it was not delivered. They wanted me to pay another shipping fee to resend the order. They offered a refund but refused to refund the shipping costs. The customer service team was unhelpful, uncooperative and could not understand my problem. So beware this is a massive scam
Helpful Report
Posted 5 years ago
Hard to return, even if you pick the wrong size you'll pay for return shipping in china not USA, lesson , not to buy items from international web site.
Helpful Report
Posted 5 years ago
The website does not for customer service. I could not make a return. The customer has to pay the overseas shopping cost. My order took forever to come. It was impossible to contact them. Do not order from this company!!!
Helpful Report
Posted 5 years ago
Buyer beware!! Product quality is not as pictured. The return for refund process is horrible. I have been working on getting a return/refund for over a month and it's still not resolved.
Helpful Report
Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews