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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Ordered two pairs of shoes and... Two month later they reply that one pair shoes NOT in the stock! Another pair of shoes came after TWO MONTH and... FOR TWO SIZES BIGGER, but it's written size 41!!! I"ll take them to a shoe factory and analyze the reliability of the size! If analyze confirms violations with size, then next will be report to Consumer Rights Organisation!!! Dear sellers - HOW MY FEETS CAN LOST TWO SIZES SMALLER?! From the anatomy side - THIS IS NOT POSSIBLE!!!
Helpful Report
Posted 5 years ago
I ordered a dress two months in advance before my friends' wedding, and it still hasn't arrived and the wedding has passed. It takes FOREVER for anything to be shipped, and the quality of the clothes isn't even worth it. I'm definitely not buying from these guys again.
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Posted 5 years ago
Very disappointed. Buyer beware. If it doesn't fit you are responsible for shipping back and they will not comply with their end of the return deal and will say it did not arrive within the time limit. Not keeping in mind the time it takes to get from the US there. I followed every request as per customer service. I even sent them the mail receipt so they could see that it was on its way. My 2 pairs of the same shoe, which may have been my error, ended up costing me over $200 once I paid $65 to send them back. Now, they are back with me. Perhapy they can be planters. Very expensive planters.
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Posted 5 years ago
Horrible quality and bad sizing .The worst product I have ever purchased on line.Judging fro other reviews almost impossible to return goods too ……..I bought in the sale so wasn't expecting top quality but at full price I would have been livid .Just awlful, no use even as cleaning cloths Do not be tempted by this company .
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Posted 5 years ago
There sizes are for midgets. Do not buy from .
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Posted 5 years ago
Newchic is the old bonachic Beware don’t order their garbage two sweaters came in wrong size and colours don’t look look like pictures at all inferior material and quality.so sorry I ordered they are scam artists contact only by email no tel numbers run run save your money a person is better off at a second hand store .i can’t believe I gave them my credit card number.Run pretty bad when they have to change their name /names to keep scamming.
Helpful Report
Posted 5 years ago
won't process returns. Quality not as good as the pictures
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Posted 5 years ago
Thieves. I ordered and paid for an item on December 4th. NINETEEN days later they tell they don't have the item in stock.What kind of company takes your money even though they don't have the item in stock? I have contacted them FOUR times through chat. The first time, their system was down, so that agent couldn't do anything for me. I have contacted them THREE times today. First agent Theo claims that the refund was processed on the 24th, and that I will get the details of the refund from their accounting department, in 4-5 hours. Six hours later, nothing was sent to me. Second agent Arc tells me they are processing the order and I should have it in 1-2 hours. THIRD agent Alex tells me there's a "glitch", but assures me that I will get my refund. If there's a "glitch" how can he say that I will get my refund?! I opened a case with PayPal's Resolution Center. Tired of being lied to. PayPal better get my money back.
Helpful Report
Posted 5 years ago
I placed to orders to the value of £201.24 and paid via Pay Pal. Newchic then took an unauthorised payment of £67.67 from my Pay Pal account. For an unknown oder. They will not give me an answer as to why, Just 16 automated standard replies in a few hours. That was yesterday. Today they inform me some of my order is not available. I have cancelled the 2 orders and asked for refunds on these AND the £67.67. taken out without my permission. That is FRAUD.
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Posted 5 years ago
The product was nothing like it was pictured. When I asked for a return and refund, I was offered 10% of cost without a return. I will never do business with this Chinese company again.
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Posted 5 years ago
Awful lying customer services. Tell you one thing and do another within a few hours trying to tell you you are wrong. On presentation of the screenshots they just said oh well, so what, you lose out get over it, order again...
Helpful Report
Posted 5 years ago
Terrible! They are scammers for sure..beware.. I ordered 3 tops they sent 1 bloody ugly one and I can’t get a refund from them, very frustrating..
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Posted 5 years ago
I placed an order 2 months ago and I never got my boots
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Posted 5 years ago
IT IS SO DIFFICULT TO GET THROUGH TO GET A REFUND. I GAVE UP. THE SWEATER DID NOT LOOK AT ALL LIKE THE PICTURE THAT ADVERTISED IT. I WOULD NEVER HAVE BOUGHT THE ONE THAT ARRIVED. TOO BIG. A CHEAP FADED COPY OF THE ADVERTISED ONE. CANNOT GET MY MONEY BACK. AM GIVING IT TO CHARITY. DO NOT BUY IS MY RECOMMENDATION.
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Posted 5 years ago
Do not order of this site. If I could give no stars I would. Paid $19.99 for fast delivery, part of order arrived 14 days later and the other part of order has still not arrived. One dress is so far from picture it is shocking. And it is a cheap material and very misshapen. The other dress is not like picture and bad quality. The necklace is like picture but has gems missing so alddk unwearable. Have yef to get a reply from customer services. And therefore no way of sending them back yet.
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Posted 5 years ago
The return of the product even to just change size is a nightmare . I have decided that I have lost 100 euros, but I never, ever will order from them again .
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Posted 5 years ago
Poor quality. I ordered a couple dressing knowing it wouldn’t be as exact but they were garbage. I wouldn’t give them away, that’s how poor quality they were. They are posting photos of high end dresses which is very deceiving to their viewers and they have multiple sites. Would of cost me $100 to return and all they would offer me was a $31 voucher. Like I’d want to reorder anything with such poor customer service.
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Posted 5 years ago
Poor quality merchandise, impossible to make a return. Don't buy from this company.
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Posted 5 years ago
Customer service lies about you order. They cancelled stuff that was due at my home the next day. Still waiting a month fior my stuff. They are worse than Wush. I am done!
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Posted 5 years ago
I wouldn't even give this company 1 star. DO NOT buy from this company. Clothes don't for right and then they do not stand by their return policy. It took me 4 emails and a threat to turn into Better Business Bureau to even get a reply and then they would not just allow return because it did not fit well. They had me measure each sweater (6) and take pictures of each sweater with the ruler beside it. Im still fighting them. Stay away from this company and product.
Helpful Report
Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews