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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
This company sucks. They sent me clothing that was supposed to be XXL and it came as XXS. When I wrote them to say that I wanted a refund, they responded with the following - "We are very sorry for receiving the unfitting items. As you may be aware, there is no mandatory clothing size or labeling standard. Individual manufacturers have always deviated from them, sometimes significantly. They are not consistent. Which caused by material, shape, stylish etc. Thus normally when shopping in the shoe shop, shop allows try it before buy it. That's the reason we put a size chart on every product page. What we recommend is that you take your own physical measurement and find a suitable size from the size chart on the product page." Basically don't trust them. Also their website said to reach out to customer service to get a return label, which I did, and they said that if I want to make a return - I need to do the appropriate things. I'm filing a complaint with the BBB as well as my bank. Can you trust anything from China? I think not.
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Posted 5 years ago
Still waiting for my shipment - it's been OVER 5 weeks and it is still not SHIPPED. DON'T waste your $$$$$$$$ Can't trust them!!!!!!
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Posted 5 years ago
Hi there It appears that your company act very unprofessional I have been waiting for my delivery for more than 6 weeks now I’m asking for a full refund Transaction number/tracking number LH718095382CN
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Posted 5 years ago
Spent $20 for supposed priority shipping. That was over 2 weeks ago and I was emailed that it's only now just left the warehouse
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Posted 5 years ago
haven't bought anything from but will NEVER buy from a Chinese company again.
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Posted 5 years ago
Standard shipping takes as long as 2 months. This outfit is in China and my item didn't even ship for 10 days. Not good quality either but the prices are low. It's the incredibly slow shipping that makes Newchic useless.
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Posted 5 years ago
So bad! Really expensive shipping! 68 The US for 6 items? Don't waste your time choosing really nice clothes at a good price ( not amazing at all!!) And the end on your check out... Boom !!! The horrible surprise!
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Posted 5 years ago
It is ALMOST IMPOSSIBLE TO ORDER SOMETHING FROM NewChic over the internet because THEY MAKE IT IMPOSSIBLE TO SIGN IN to their site!!! I tried for over 1/2 hour to order something and their site kept telling me that my e-mail was not valid - which is one I have had for several years - but they gave me NO help as to how I could set up an account!!! Guess they didn’t need my business!!!
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Posted 5 years ago
Bad website do not accept returns as their address in china is fake, bought contact them to have my refund even send back to china with a fake address as its been return back to UK, no money back . please dod not buy company is a rip off and bad bad quality
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Posted 5 years ago
It’s located in Texas but the domain name is registered with a server xinnet.com in China. So the delivery is from China and the 30 days return policy is useless. http://www.xinnet.com/
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Posted 5 years ago
Clicked on the Newchic ad and nowhere is it mentioned the company is in China. You have to figure that out from the shipping information. So, it takes a month at least to get the item. And I didn't really want to buy anything from China during the pandemic!
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Posted 5 years ago
shipping takes much longer than said. it's very hard to return products
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Posted 5 years ago
Very bad, i have been waiting 6weeks for my refund that a dress i never received cant get in contact with them and now they are not responding to emails, please dont order from them they are scum!!!!
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Posted 5 years ago
REceived an email stating that my order shipped 3/22 its now 4/11 and still nothing. I have chatted with them 2x and they can't seem to figure out where the parcel is. They gave me a tracking number that does not register anywhere. I called customer service and it sounded like a cell phone; they guy confused me with someone else then hung up. I called back and it sounded like someone was standing outside in the wind but no one spoke. I called back again and then no answer so I called from another number and someone picked up and when I began to speak they hung up. SCAM SCAM SCAM -- RUN DON'T WALK...
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Posted 5 years ago
I ordered 2 PAIR of boots on March 3rd. They still have NO INFO. Go figure. Very hard to navigate to someplace to talk to someone. Never never never order anything. How come all of their 5star ratings only have 1 name? MADEUP. SCREW TBIS COMPANY. I WILL HAVE YOUR SHITTY SERVICE EVERYWHERE.TAKE YOUR DAMN COMPANY SOMEWHERE ELSE. YOU SUCK BIG TIME. THOSE OF US WITH REAL COMMENTS WORK HARD FOR OUR MONEY . YOU STUPID F%@KING THIEVES.
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Posted 5 years ago
Never received item even though they say delivered. When contacted, they stated delivery April 11-15, kept checking status and now it was delivered March 23. Bull...Now I cannot contact them through their website.
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Posted 5 years ago
Beware of Scamming! When I placed my order, all items were "in stock". But that was a lie, very likely a designed scam in retrospect. They have no stock! Once you paid, nothing happens! And they will start splitting your order into a bunch of sub-orders to confuse you. Then, when you finally run out of your patience and ask for a refund, the trick comes in. You will get less money back than what you originally paid, even though no sale actually happens. Because the refund comes through in several instalments, for the original order has been split into 3 sub-orders. If I had not recalculated the total amount, I would have let it slide! When I contacted them and asked for an explanation, the customer services was unbelievably rude. What a bunch of disgusting liars these people are! DO NOT BUY FROM THESE LIARS.
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Posted 5 years ago
Arrived after 4 weeks, nice shoes but the wrong shoes. Customers' service is very poor strive to zero. although it's them mistake, no refund nor replacement. don't ever do business with them.
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Posted 5 years ago
Recently, I ordered shoes size #8 (European 41), the shipping took 4 weeks, except the order email I could not trace the shipping etc. when arrived, the shoes looks decent nice however, one size bigger. when searching on the shoes the size # I realized there is no size number - not at all! I contact newchic.com regarding the wrong size in order to have replacement to the right size, they reply that I got the correct size and never response to my answers nor calls. how could they tell I'm wrong by the time there is not size number on the shoes like all other shoes' companies? Save yourself aggravation and don't buy from them, do yourself a favor.
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Posted 5 years ago
No response for information. No opportunity to engage with service after an order placed. Very frustrating.
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Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews