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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
THIS COMPANY IS A SCAM!!!!!! I ordered the gray CASUAL V NECK LONG SLEEVE WOMEN'S SWEATERS from this company and it arrived Damaged and was EXTREMELY poorly made. I could'nt wear it ! I emailed the compnay and sent them pictures. They responded that they were in China and it would cost $50.00 to send it back for a refund. The sweater only cost $33.00 so obviously I'm not sending it back. They also would not give me their address. They offered a refund $3.00 then $6.00 and I should give it to Charity. What a joke!
Helpful Report
Posted 5 years ago
This is possibly the worst customer service and provision of goods I have ever seen. I ordered a number of shirts to which a letter saying they knocked was provided months after. Although two people were in the House the whole day and no body knocked on the door. I have now spent months trying to get them redelivered, after months of email back and forth with new people each time I asked for a refund. I have had confirmation from the postal providers the goods were delivered and signed for back to sender but they refuse to provide a refund until the goods are received. I now have to raise this with customer affairs. Absolutely dog trash of a company. Do not shop here ever. They lie, are incompetent and ignore you for months. It's not worth it.
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Posted 5 years ago
This is a terrible company. They will not provide refunds!!. I have communicated several times with them. you cannot return items.
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Posted 5 years ago
Awful service. 20% refund is basically like no refund. I didn't like the boot I ordered and couldn't return it. Outrageous. And a boot that was out of stock they gave me one day to decide what I wanted to do and I didn't open it until much later.
Helpful Report
Posted 5 years ago
I ordered a pair of boots from newchic. First, it took forever to arrive. But, more important, the. Lots are very low quality. They broke the second time I wore them. The newchic website make it difficult to enter a return request. I filled out the form they have and waited. No response. One week later, I filled out the form again. Again, no response. I was able to find a link for online chat. When I did this I was able to talk to a customer service rep. She said they would refund my money. I said thank you and waited for it to show up. Nothing. Their website now shows “refunded” on my order, but I’ve never received the refund. This is a scam site. You are taking a very big chance if you order from them
Helpful Report
Posted 5 years ago
I purchased two shirts as they were looking amazing on the pics. Im based in Dubai and received them a month and a half later. They looked horrible, cheap nylon material and out of size. I order an M and a L and received an XL and a XXL.. I sent 3 emails to get it replaced or refunded and they don't even bother replying. DO NOT BUY THERE IF YOU DONT WANT TO GET RIPPED OFF!
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Posted 5 years ago
I made an order for over $200 , but one item was missed from the order, as I live in Ireland and did not want to pay extra shipping for the missed item I spoke on live chat and cancelled that order and made a new order the following day. New Chic took payment for both orders even though they had made the mistake and I had cancelled immediately. I then discovered that they had only refunded part of my money. The cancelled order had been split into a few different order numbers and not all of them had been refunded. It has become very complicated to try to get my money back and New Chic are asking me to prove I have not received it !!!!!!!!!!!I have gone on live chat a further 3 times to try to get my refund, and it is now well over 2 weeks since I placed the order, but still no joy !!!!!!!!!!!!!!!!!!!!!!!! Absolutely disreputable company. DO NOT BUY FROM THEM !!!!!!!!!!!!!!!
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Posted 5 years ago
Very disappointed in this company they sent the wrong size underware also sent the wrong colors wich i wouldn't have cared if they were the right size when i tried to return them they make tou jump thru so many hoops that its almost impossible to return anything or get a refund stay away from this company
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Posted 5 years ago
They do not honor their own return policy! This company is based in Hong Kong. We live in America and purchased two items. DO NOT BUY from Newchic – They do not honor the written policy on the website. 1. No return contact from the website. Had to contact them through Facebook – 2. They continuously tried to refuse the return of the product. Wanted us to fix the item at a seamstress for $20.00 – They would reimburse us after we sent them the receipt. The repairs would have cost more than $20. 3. According to the website return policy, they cover the cost of sending the product back! “If the return is quality-related, Newchic will cover the cost of return.” They told us in a Facebook conversation they would honor the policy. They said multiple times they would send a shipping label. Now they keep stalling on covering the return. (The zipper will not work properly on the Jacket) And want us to pay. 4. Currently, we are communicating with them through Facebook, Email, and PayPal and they are refusing to honor a written policy they created on the website. 5. The product size was way off. We wear a large – we ordered a 2XL and it was still way too small. So, beware! 6. The second Item still has not arrived! Although the items are nice looking you are better off shopping elsewhere.
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Posted 5 years ago
I ordered a scarf from NewChic Oct.13. I received a confirmation email almost immediately and the money left my credit card account as quickly. Since then, I have not received anything: no confirmation of shipping and certainly no scarf. None of the contact information is valid: clicking on the 'help here' points lead nowhere. The contact phone number contained in the initial email is equally bogus. DO NOT ORDER FROM THIS COMPANY.
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Posted 5 years ago
They need to clearly stated that their products ship from China and will take at least 3 months to arrive. Tracking information is non-existent for most of the time.
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Posted 5 years ago
very quick to take payment, but details about delivery dates vary from 5 15 days, this does not take weekends in to account. Any complaints are dealt with promptly but are just the usual platitudes are given in reply
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Posted 5 years ago
If I could select zero stars ⭐️ I would. Horrible Quality nothing like images shown and took a month to get it. No response to emails about how bad this dress what. I should have just flushed 42$ down the toilet.
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Posted 5 years ago
Very Very bad and poor quality, took ages to deliver, so many calls to confirm the order. Finally once received it was a disaster! My items were in pathetic packaging, some items missing and misplaced with other items that I have never ordered, dirty and looked like it was used! Very disappointed and unhappy and I will report as a spam to Consumer Rights here in UAE! Wish I never ordered!
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Posted 5 years ago
Took nearly 7 weeks to arrive and now they have ,I'm having trouble getting return instructions.They are without a doubt the cheapest nastiest looking tops I have ever seen.Do not deal with this company worse one I have ever dealt with.if They do not get in touch I am going to open a complaint with Pay pal
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Posted 5 years ago
Well can't say I'm still waiting for order..a month now
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Posted 5 years ago
Slow delivery. I can't even say anything about merchandise, because I ordered over a week ago and it hasn't even been shipped yet!!
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Posted 5 years ago
AVOID purchasing anything from this site. Terrible quality merchandise. Delivery is from China and long wait for arrival. When it arrived, I wore the dress to work and the material ripped in the back. I'm not a big person and it fit loose. When I sent an email for exchange, I got a generic letter and no other response. I don't know how people can give them high ratings.
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Posted 5 years ago
Ordered 2 shirts in different colours. They did not bother to tell me one was out of stock til i chased the order. When I received the order I was disgusted. Quality extremely poor. Sizing atrocious. I had ordered slightly larger to play it safe too. Absolutely disgusted. Wish these reviews were more evident before I ordered.
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Posted 5 years ago
This company is falsely advertising. I bought shoes that stated Genuine leather. There was only fake leather on part of the shoes. Never gave money back. DON'T BUY FROM THIS COMMUNIST COMPANY EVERYTHING COMES FROM CHINA. See SKU # SKUA72859 ( THIS IS PROOF)
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Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews