Login
Start Free Trial Are you a business? Click Here

NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
NEVER GOT MY PURCHASES. ORDERED IN APRIL AND IT WILL BE AUGUST 1ST NEXT WEEK AND STILL NOTHING. Contacted PayPal and got my refund from RIP-OFF NEWCHU Today JULY 30/2020. NEVER AGAIN anything from China.
Helpful Report
Posted 5 years ago
I won't order from this company again. You can't trust that you will get the goods. I ordered a pair of pants over 2 months ago and still haven't received them. Contacted them and PayPal and got the runaround. China is going to get rich by stupid Americans buying goods that will never arrive and no refund will be had.
Helpful Report
Posted 5 years ago
Ordered a shirt over a month and a half ago and still haven’t received it. Opened a dispute and they sent a tracking number that said it was shipped 2 days later. It obviously is an international company. Never again. I usually read reviews before I I buy but this time I didn’t. Shame on me.
Helpful Report
Posted 5 years ago
It is a scam, delivery did not occur. I have been given the run around for months, each time receiving different dishonest stories. It would be quicker to flush your money down the toilet than to deal with these crooks, with less angst. Forget delivery, customer service, returns and refunds - there isn't any.
Helpful Report
Posted 5 years ago
I received a pair of men sneakers but I bought a ladies sneakers. I just want an exchange, but the phone does not exists and the chat never loads. I cannot contact them. This is the reason why I very rare buy anything from a single company. Normally I use Amazon and never had a problem on any merchandise. Don't waste your money.
Helpful Report
Posted 5 years ago
Terrible. Size was grossly inaccurate. Return process said to email. Address not available. Phone # does not does not work. Like throwing money into the trash. That's where the shirts are going. Delivery took 2 months.
Helpful Report
Posted 5 years ago
The quality of the clothing I purchased was sun standard! The sizes were ALL wrong and the fit was terrible. I am unable to wear even one of the 5 articles that I bought. 1 item which i paid for did not arrive at all. I will never buy from this online retailer ever again. My advice is to avoid them at all costs, you will be disappointed.
Helpful Report
Posted 5 years ago
BEWARE SCAM!!!!!!!!!!!!!! FRAUD!!!!!!!!!!!!!!!!!!!! Oh yes!!!!! some lucky buyers who got their items from this online shopping company are very lucky ones. This company is selling broken and deformed items!!!!! What you see on the pictures - IS NOT what they are selling! I paid 55 euros - I got a pack of broken and deformed items. This money are lost to the ONLINE SCAM - NewChic shop !!!!!! Normally if you are receiving from online shop broken or damaged items, seller proposes you refund or resend the items. But with NewChic is not the case. They of course sent you the emails that refund has been issued, and how sorry they are that you received broken and deformed items. On account there's a mark on the order - refunded. LIE!!!!!!! NO REFUND!!!!!! NO MONEY BACK!!!!!! I was receiving these emails for 14 days!!!! No refund, no money - NOTHING! They suggested to address this issue to paypal. I filed the case. But unfortunately I trough the broken items in the garbage, as soon as I receive first email from NewChic about that they issued the refund. Who'd want to keep broken stuff for 2 weeks!!!!! So NewChic requested to send them back broken items, pay plus 25 euros, knowing that it is not possible. So paypal rejected the case... and SCAMMER won!!!!! End of story!!!!!!!!!!!!!!!!!!!!! PS. To NewChic don't you dare to answer to this review that you refunded - THIS IS LIE!!!!!!!!!!!!!!!!!!! Or that I should close paypal complaint - it is closed for couple of days - you stops you to refund now?!!!!!!!!!!!!!!!! SCAM!!!!!!!!!!!!!! FRAUD!!!!!!!!!!!!!!!!!!!!
NewChic 1 star review on 28th July 2020
Helpful Report
Posted 5 years ago
REGRET DEEPLY FOR NOT READING REVIEWS BEFORE PLACING AN ORDER. I placed an order on 5/13, it’s 7/27 and no merchandise in sight. On “chat” they mentioned if I don’t receive merchandise by 7/31, they will issue a refund, which means for 80+ days they were using my money and all I had was a “HOPE” of delivery. Not a company to deal with EVER! Yet to see how will the REFUND be handled🤞.
Helpful Report
Posted 5 years ago
I ordered two pair of shoes which are treated like two different orders . That means I will have to pay costums and postal services twice plus wait enourmasly long for deliviry. I do not think that I will ever order anything from newchic again and the time it takes to get the stuff you ordered is way too long. Also did not tjink the goods was from China. Very disappointed.
Helpful Report
Posted 5 years ago
DO NOT ORDER FROM THESE RIP OFF ARTISTS!!! if you get your order at all it could take months. Finally recieved one of two Items ordered at the beginning if May and the quality is horrible. Stay away from this joint.
Helpful Report
Posted 5 years ago
I had the worst shoe buying experience in my life, as their customer services are the worst I have seen. I ordered 6 pairs of shoes based on the US size provided on their website and of course the size I always wear as they do look beautiful and I have bought similar style from another store. However when I got them, they are one size too big. So I asked for exchange at first, but after two-week every day emailing, and with the help of Paypal, they finally agreed, but I have to pay the international shipping, which is over US$100! Note that this return was 100% due to their products incorrect sizing, as I had no intention to return them in the first place, in addition I also paid the shipping for sending. If I had known these are made and shipped from China, I would not have brought them in the first place. Please be alert when you buy things made/shipped from China online.
Helpful Report
Posted 5 years ago
Please do NOT buy from this company goods take 9 weeks to arrive from CHINA they are not as seen on line colours are different and material shoddy. I have tried to arrange a refund have been told twice they have arranged that and it appears on my order o their web site but I paid via PAYPAL and there is no refund appearing there. Everytime you contact them it is another waste of time. I have reported this to PAYPAL and NEWCHIC's response is to tell me to return the goods I am mailing the 3 tops tomorrow but I have NO faith I will ever see the refund they will say the goods are not as sold and will continue to lie and lie and lie. If you value your your sanity DO NOT BUY FROM NEWCHIC
Helpful Report
Posted 5 years ago
Dont touch them.Ad photos do not show quality of product.They send a product that is nothing like the ad. they also take extra money for quick delivery and amonth later youare still waiting.Also you canspend at least an hrin a chatroom being fobbed off with someone telling you they are dealing with yourproblem...nothing happens....take your money and run company
Helpful Report
Posted 5 years ago
Scam. Unreliable. NewChic takes your money and refuses to give a refund for undelivered products.
Helpful Report
Posted 5 years ago
Extremely unhappy. It has been impossible to return the trousers I bought despite being promised free returns when purchasing them. You cannot return anything without speaking with NewChic staff first and it has been impossible to get hold of anyone. I have phoned, filled in the online form and messaged them via Facebook. Noone is getting back to me or answering the phone, it just cuts out. If I could give them 0 stars if I could.
Helpful Report
Posted 5 years ago
The quality of the ordered item (Casual Print Elastic Waist Pants, Order: 86085720) was far more inferior than the advertised one. I was sent an absolute rag! Just awful! I sent it back to the UK return address but I am still waiting for a refund.
Helpful Report
Posted 5 years ago
I ordered something. Half a month later they asked me to wait 1-2 more weeks. I waited an entire month. Nothing happened. I contacted them via chat. They sent exactly the same message, to wait 1-2 more weeks or change the color to something they can deliver the next day. I changed it. Nothing happened for another week. I contacted them again. They asked the same thing again. As I lost trust, I asked to cancel the order. They cancelled it but did not refund me. I contacted them again via chat. They kept sending a message several times that they cannot help me because their tracking system is down. Based on the following communication you decide if their support is good or not. I asked them: - If you keep sending the same message, how exactly would you like to help me? - Is there anything else I may help you with? - OMG, how useless this is! - yOU ARE USELESS - You haven't wrote ANYTHING useful here and you call me names?! How dare you? You call yourself supporter? - i HAVE BALLS. CONTACT US BACK. If you have any additional questions, please feel free to contact us again. Goodbye and have a nice day! I never heard back from them nor received refund.
Helpful Report
Posted 5 years ago
Ordered a couple of shirts. They arrived 8 weeks later and were not anything like the on line photos. They were tiny. Maybe a medium woman’s size. I ordered mens xxl. The company said I would have to pay to return them, to China. That would cost as much as the shirts. This is obviously a scam. Don’t believe the fake reviews, the products are shoddy and very very cheap.
Helpful Report
Posted 5 years ago
First order took almost two months to receive (never order from Taiwan). Second order was cancelled two weeks later due to non-payment, although they sent me an email confirming my payment. So buyer beware - clothes aren’t even very good quality so do yourself a favour and don’t do business with this company!
Helpful Report
Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews