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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
it is another case of being ripped of by extra customs charges to which was never mentioned in there selling adverts. when i conted the live chat the customer serice people there where a complete waste of time and effort (ALORA)by name if that exists it was like talking to a computer all you get is a pre programed reply. keep well clear of this shambolic setup not WORTH YOUR TIME you will be dissapointed and let down
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Posted 4 years ago
Before I buy anything online I look at the reviews and when I find one bad review I do not order and I believe all the 4 and 5 star ratings plus the good comments are false. What I found with all of these online shoe companies that they all carry pretty much the same shoes that the other companies/competitors carry. I get one one website and look at shoes then to another....same shoes... I gave this site one star only because I had to so I could commen
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Posted 4 years ago
Modern day thieves!!
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Posted 4 years ago
I paid £30 for a "chunky knit" cardigan. A month later, a scrawny rag drops through the door. Shocking company!!
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Posted 4 years ago
Received an order but was disappointed with the quality. Have been trying for over a month to get a refund label and information as to how to proceed.
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Posted 4 years ago
Newchic take months to send orders, if they send them at all. Their website is confusing especially in regard to contacting them to chase up undelivered goods. I had one order cancelled without refund or explanation, after waiting four months for it. I would advise people to steer well clear of this company, they're neither honest nor professional.
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Posted 4 years ago
I bought shoes online, it was completely different to what it looked online that it could be classified as catfishing. I had to just throw it away as they wouldn't even let me get a refund and to return it, so that was big money wasted. I do not recommend New Chic ever
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Posted 4 years ago
This behavior is criminal. They hide bazar policy about sending the ACTUAL size you order. They effectively stole over $100 from me because I cannot wear the shoes I ordered & they will not rectify this situation!! I'm not asking for anything extra....ONLY WHAT I PAID FOR!!!!
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Posted 4 years ago
Your shipping time frame of 10 - 45 days is totally ridiculous. The fact that my order has been ready for logistic collection for a week is unacceptable. The customer service (in chat) is useless and won't do anything other that say my item has shipped which it has not it has been labeled but until FedEx picks it up from their facility and scans it into their system it is still in the NewChic warehouse possession "awaiting logistics collection". when it has been waiting for logistics collection this long usually means that something has gone wrong. I understand that there may be delays in shipping while in transit a delay getting into the hands of the carrier is a problem with Newchic shipping department. I asked the customer service rep to contact the logistics team to make sure there is nothing wrong with my order but he refused and kept trying to reassure me that it has shipped and that he can't do anything until the shipping period has expired. Horrible, Horrible, Horrible. I haven't even received my item yet and I am already expecting them to be less than what I expected. I really was excited for the shoes I ordered but this experience has certainly change my attitude. When/if I receive my item I will most likely close my account.
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Posted 4 years ago
I ordered a pair of shoes from NewChic February 26, 2020. Today is September 27, 2020 and I have not received the delivery nor gotten any word from NewChic. My email to, tracking or follow-ups with NewChic, all have have fallen on deaf ears and were totally ignored. I would like to warn online buyers/shoppers to stay away and never ever transact with NewChic. You are bound to lose your money. NewChic is a SCAM and I am willing to put my name and reputation on the line to stand by that assertion.
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Posted 4 years ago
They took my money almost 6 months ago, and I have received NOTHING in return except lame excuses (when they actually respond at all) and suggestions that I "be patient" or use their "tracking system" which says different things each time, all useless LIES.
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Posted 4 years ago
This company and one of their suppliers Charmkpr have blatantly stolen artwork from me and will not remove the products after repeated requests. They are even advertising these awful cheap shirts on various websites and social media. The artwork in question is shown below PLEASE DO NOT BUY - you are hurting my business. gabbymalpas.com I am shocked at the audacity.
NewChic 1 star review on 19th September 2020 NewChic 1 star review on 19th September 2020 NewChic 1 star review on 19th September 2020
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Posted 4 years ago
I ordered shoes, 5 weeks later they were delivered allegedly to the wrong place ! No refund as goods on the way 😡Excuse me 😡 Second pair sent our never arrived. Asked for money back again told to”Have a nice day” Months have gone by. No shoes, no refund. It’s a scam do not use them.
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Posted 4 years ago
NEVER buy from these people NEVER buy from these people! If they are people. I ordered a pair of shoes and it took 2 months to arrive and they did not fit, so I asked to return them for a size smaller. First I had to send a photograph of the bag and the tags inside the shoe. 10 days went by and they suggested I give them to a friend! No, I want the right size, I said. They kept saying, "Give them to a friend, and we will give you 20% off on your next order." They said it was too expensive to send them back so they refused to give me a return address. Lousy company. Shoes look cheap too.
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Posted 4 years ago
I bought a summer dress from Newchic. The first time I wore it, it split down the back seam. I was able to mend it, after I found out how expensive it is to return. When I ironed it, I discovered several more areas at the seams where the fabric was pulling apart. Very shoddily made items !!
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Posted 4 years ago
Such disappointment, the garment was thin, shapeless , a sack, no style and way to short , it was also the wrong size . Nothing like the item advertised. Luckily I did not put in the big order I wanted to. After no refund allowed by PayPal except if I sent the item back at the same price I paid . I threw it away .
NewChic 1 star review on 12th September 2020
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Posted 4 years ago
After reading about many complaints that the goods sent were the wrong size, not the same quality as the photo and that they make you send the goods back (very often at a cost of more than $50 US) to an address in China, I thought to try to engage them about sizes BEFORE I even bought. Their English was non existent and they showed that they had no idea on sizes. They could not answer the most simple of questions so I avoided them. These are the worst kind of drop shippers. They take your money and refuse to refund unless you return the faulty goods. Avoid like the plague. Always check the web page, if they do not give a physical return address in your country for faulty goods avoid like the plague.
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Posted 4 years ago
They sell JUNK Ship and delivery 45 days But don't count weekend so over 60days is the true delivery date when stuff arrives no size in item sizes are way off colors and material cheap worst than bargain-basement there are plenty of ways to waste your money don't think what their picture shows is what you get
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Posted 4 years ago
Terrible service, items sent are the wrong size, its impossible to organize a return within the 30 day period as they do not respond to you until after this time has passed, so you can't return anything.
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Posted 5 years ago
Have received 2 parcels items lovely.Waiting on another parcel said had to be made into 2 orders.Been along time coming .Think this hard .really no complaints
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Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews