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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
la verdad el producto vino rapido y eso me gusto, lo malo es que uds no indican que se tiene que pagar mas de lo que ya pague es decir 97 dolares y centavos a uds, y 58 dolares mas a la empresa que trae el producto es decir a DHL por tramite e impuestos, la verdad me salio muy caro el producto que traje creo que no voy a utilizar mas sus servicios me siento engañado
Helpful Report
Posted 4 years ago
Bad quality clothes
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Posted 4 years ago
Size charts must B for dwarfs size XL is A for kids
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Posted 4 years ago
The items were not the standard advertised, the cotton material is thin, you can read throughout it. The colours ate totally different to what I though I was getting and they look cheap. Certainly not the quality I was expecting, so very disappointed.
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Posted 4 years ago
UNDER NO CIRCUMSTANCES BUY FROM THIS COMPANY. Their products are extremely poor at best, they are overpriced and they products are knock off wool and other materials. I spent over $200.00 on two jackets and when I got them, I was highly dissatisfied! I contacted product support and they offered me 50% refund and I would have to pay for my own shipping and handling. Shipping was going to cost me $50 dollars so instead of fighting with these A-holes I did then next best thing which made me feel good and gave them both to a homeless guy who was cold. Their return policy states they will give a 100% refund if done within 30 days, I contacted them the day after I received and 3 days of exchanging emails and getting my BP raised, I gave up and decided to write this review. I will find as many places to review this horrible company and repeat this review there.
Helpful Report
Posted 4 years ago
UNDER NO CIRCUMSTANCES BUY FROM THIS COMPANY. Their products are extremely poor at best, they are overpriced and they products are knock off wool and other materials. I spent over $200.00 on two jackets and when I got them, I was highly dissatisfied! I contacted product support and they offered me 50% refund and I would have to pay for my own shipping and handling. Shipping was going to cost me $50 dollars so instead of fighting with these A-holes I did then next best thing which made me feel good and gave them both to a homeless guy who was cold. Their return policy states they will give a 100% refund if done within 30 days, I contacted them the day after I received and 3 days of exchanging emails and getting my BP raised, I gave up and decided to write this review. I will find as many places to review this horrible company and repeat this review there.
Helpful Report
Posted 4 years ago
Products never arrived and when I tried to get a refund I was shut down. Very disappointed that I couldn't get my money back!
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Posted 4 years ago
I posted a review on this site for Newchic, and my review was deleted! DO NOT DO BUSINESS WITH NEWCHIC. Tons of negative reviews all over Google. The clothing you receive is not even close to what they advertise. The quality is so poor, you can't even give it away to charity. I purchased 4 items that took 1.2 months to arrive to me (from China), and ALL OF THE CLOTHES were IRREGULAR and horribly and cheaply sewn!
Helpful Report
Posted 4 years ago
I posted a review on this site for Newchic, and my review was deleted! DO NOT DO BUSINESS WITH NEWCHIC. Tons of negative reviews all over Google. The clothing you receive is not even close to what they advertise. The quality is so poor, you can't even give it away to charity. I purchased 4 items that took 1.2 months to arrive to me (from China), and ALL OF THE CLOTHES were IRREGULAR and horribly and cheaply sewn! Also, when I called to ask for a refund, the Newchic agent ATTEMPTED to get me to allow him to Remote View my laptop in order to give me a refund. SCAM! Never let anyone use Remote Viewer on your computer for any reason! It's like giving them access to everything you hold dear.
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Posted 4 years ago
PLEASE DO NOT DO BUSINESS WITH THIS FRAUDULENT COMPANY! Read ALL of the reviews! I placed an order for 2 coats and 2 sweaters, all of which were SO SHABBILY made as to be embarrassing. And I waited 1.2 months before receiving them, b/c this FAKE company is actually shipping from some warehouse in China (probably a sweat shop), and they are DISHONEST! DO NOT CALL ANY # beginning with 856, as someone on the site listed to do. The fraudster tried to gain access to my computer (Never give an unsolicited caller remote access to your computer!) in order to give me a refund! I hung up, and I wrote to Newchic! I will get my money back for my wasted time, and I'm going to reach out to google to ask they they ban them from using their website. I believe this company is actually a chinese company masquerading as a business out of Cyprus!
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Posted 4 years ago
DO NOT DO BUSINESS HERE!!! Quality is terrible, shipping is slow. 30 day refunds are not worth the price you pay for shipping because you pay it twice. Shoes did not fit, not one pair out of 3. Express shipping is not express. Ended up donating them and getting 15.00 dollars refund out of a 77.00 bill.
Helpful Report
Posted 4 years ago
I agreed to an order of US$339.19 on 2020-10-22 at 19:09:22. This payment was done through Paypal and showed success. Within minutes the order was canceled (I wasn't aware yet, obviously) and it noted the stock was out. According to my multiple communications with NewChic they have now first said that they were unable to take the money as there was an issue from my side, but have now more recently actually noted they were restocking. This is only one of the lies, by the way. 6 minutes! after this order was canceled, they were apparently able to restock the virtual store shelves and without me putting through the amount and agreed to it, they placed exactly the same order at now took US$372.79. I've been blamed for this too, by the way, saying I didn't apply the 15% coupon the second time. But I did not actually place the second order. I was in no way aware of the issue. Furthermore, if items are out of stock, you don't exactly place exactly the same stock order 6 minutes later. So initially they said the issue was with the bank and the funds weren't available. Then they finally said it was because there was no stock (a screenshot shows it said because of stock from the beginning). Then they say it was the stock but I was apparently notified and must have replaced the order 6 minutes later (even knowing there isn't stock) and this time I did not apply the 15% coupon and now the amount is higher. So blaming me again. Just to show this additional lie. My initial approved amount was $339.19. And now they have taken US$372.79. If it was me... again, then had I applied a 15% coupon to the exact same order and it had originally been US$372.79, then I would actually have only paid $316.87 initially. So let's go a step further. The day after I actually placed the order, received the email, and then went to the new account (I've never ordered from them) and saw this fraudulent behavior, I tried to communicate to NewChic... but then there systems were being updated, or were under some sort of review. I was able to see everything, I could have buy products, but they could do nothing assist. So when I'm finally able to get assistance, they now say the stock has been shipped and I should just accept it and then I can sort things out and send it back ... per their requirements, by paying for the shipping. So this is the scam, right? They somehow were able to, within that 6 minute window, access my payments at paypal and take more money (there is probably a lovely little loophole here), and then when I noted the issue and before anything had been shipped, there system was offline (not for anyone who wanted to give them more money, of course), and now when I got information, the response went from: 1. It was your banks fault 2. Yes it was restocked but they could restock in 6 minutes 4. Oh no - I agreed to secondorder but I didn't apply the coupon to the same order (although this 15% coupon would have meant order was less) 5. Now saying it isn't really 15% coupon, it is up to 15% And the lies will carry on. But this isn't acceptable. This isn't even about the order being wrong, or that I don't like the products. This is that even before I was able to do anything, this company stole from me. And their little chat interactions are just copy and pastes of what seem to be many complaints. They already have the book in hand.
NewChic 1 star review on 25th October 2020
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Posted 4 years ago
My delivery took months to ship to me. When it was in country, you used an irresponsible courrier to deliver. He didn’t confirm the address for delivery number CNB6517230. I had many of my orders refunded because you didn’t have them in stock, and I didn’t know that there one was on the way. The courrier called me from my old address, and I told him to take the package to his boss and say that it was an old address. The courrier refused to do this and told me to pick it up at the old address which is 1.5 hours away from where I live. He refuses to answer my calls. He wouldn’t tell me the name of his courrier company. His number is 971 55 859 0741. Please refund this order to me. The request field on your website only allows 200 characters, so I am putting my complaint here.
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Posted 4 years ago
False advertising. I just saw an ad on newchic with a photo that I recognize as a knitting pattern - not a finished product for resale. The shawl being sold is not available for sale. I don't know what they will send people who order this, but it definitely will not match the photo.
NewChic 1 star review on 19th October 2020 NewChic 1 star review on 19th October 2020
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Posted 4 years ago
Buyer beware !! This is online crime facilitated by Google. Nicely presented, apparently tasteful products (from the online images), draw the customers in. The reality is revealed on delivery - the poorest quality, flimsiest fabric imaginable. I ordered several tops for my wife - they are unwearable; indeed, the quality is so poor I would be embarrassed to donate them to the local charity store !! In light of the volume of consumer dissatisfaction, why does Google continue to allow New Chic to advertise with them (and thereby facilitate international racketeering) ? As others have highlighted, this is a cynical operation which defrauds consumers and makes it exceedingly difficult for them to obtain compensation and redress.
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Posted 4 years ago
Don’t use Newchic. 30 day returns policy, customer pays, ok so far. But they only accept returns sent to China. For me £55 coat, returns cost £45. Eventually they offer a 50% refund if you keep the item, even if it’s too small, or you just don’t want it. BTW. THEY deliver to you from Leicestershire.
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Posted 4 years ago
I have read through to page 28 of the reviews so you don't have to... 99% from their tone is one of anger, especially that they have to click on one star just to comment. The real rating would be close to zero. It seems that I am one of the lucky ones to receive my order, but all the rest is bad news. I started with a $29.99 pair of shoes. Ok that's $27 for the seller and $3 GST, that sounds fair enough. But then that's $50 Australian, and you get to the check out and there's $20 delivery so suddenly a $27 item has become $70. For that money you could walk into Kmart and pick up 3 pairs of cheap sneakers. But you tell yourself that this has to be better than Kmart quality so you give it a go just to see. When you do receive the product, as I did, but it doesn't fit the description and doesn't fit the foot (through no error on your part) but because they misrepresented the product... then you are going to be p****d off. The shoe is tacky, flimsy, light weight, and doesn't fit at any size including the maximum size available. What you think is a lace up, leather men's outdoor shoe is more like a slip on indoor ballerina's shoe that wont fit even if you butcher them with a pair of scissors. And if you could get them to fit you'd be too embarrassed to wear them in public because they look the way they look... a pathetic cheap imitation of something expensive.
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Posted 4 years ago
Well 2 days after ordering from Newchic.com, my apple.id started to get notifications that someone in china was attempting to access my apple account. That was super scary. Now I get daily emails from Newchic that I cant stop, there is no way to get out of these daily spam emails. Plus the item never appears to actually ship. Sort of giving up on receiving it. Not happy at all. How to stop those emails, you get an option to stop certain kinds of emails, but not the daily spam.
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Posted 4 years ago
I have made an order in August, today 14th of October I still wait the last tranche arriving. They split the order in three tranches. Then, when the first parcel arrived was very delusional. Cheap quality, awful clothes from the cheapest Chinese fabrics and design. Save your money and time because what you see on the website are photos and videos edited, the reality is much different.
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Posted 4 years ago
I ordered a pair of shoes that looked great online, but they were terrible in person. I don't normally write reviews, but my whole experience really upset me. When my shoes came in the mail, I was surprised to see how cheap/ugly they looked. I immediately decided that I wanted to return them, as they were such bad quality. I attempted to contact customer service on their online chat, which was terrible. Then through email, Newchic tells me to send the return to Hong Kong China, which is ridiculous! That won't be worth it, since that will obviously cost more than what I paid for the shoes. When I asked for a USA return address, they couldn't provide one. So do with that information what you will, but I won't be ordering from this company again. If I was smart, I would have read these reviews online prior to purchasing. But alas, I was scammed.
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Posted 4 years ago
NewChic is rated 3.6 based on 4,874 reviews