NewChic Reviews

3.6 Rating 4,871 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
The size is not corresponding
Helpful Report
Posted 3 years ago
I didnt realise at the time it was coming from China . . . had I've known, I would not have bothered -took an eternity to get here.
Helpful Report
Posted 3 years ago
The size is not corresponding. I received a 2XL as requested but it fits like Small.
Helpful Report
Posted 3 years ago
The quality is much lower than I expected. The offer is too high, for this low quality.
Helpful Report
Posted 3 years ago
Colors much more garish than on the site. I'm disapointed.
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Posted 3 years ago
Ordered at the beginning of December, arrived after Christmas.
Helpful Report
Posted 3 years ago
There does not correspond the photo. Bad quality of a hairstyle.
Helpful Report
Posted 3 years ago
I received no e-mail confirmation of my order and no information regarding how I could track my order. 3 days after my order was placed, I received an e-mail from New-Chic informing me that the item I ordered (felt cat striped crossbody bag) was now on sale for 2/3rd price that I paid - still no information on tracking my order. My order arrived after 10 days just in time for Xmas. Pleased with product but not service.
Helpful Report
Posted 3 years ago
Some items missing in spite of intially being told all the order was being dispatched
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Posted 3 years ago
This is the first time I have used NewChic. The shoes I ordered looked great but one of the guides for the elastic lace broke within a day!!
Helpful Report
Posted 3 years ago
Took rather a long time to arrive and when it did, I felt that the quality of the items was not as good as I'd hoped. The pictures on the site are flattering. Shoes were too big (my fault) and took a while to sort, I'm now waiting for a replacement.
Helpful Report
Posted 3 years ago
The finish on the jumper not perfect, and delivery took to long. I wanted to make further purchases but now have second thoughts.
Helpful Report
Posted 3 years ago
I am not satisfied, the product looks completely different than the picture in the catalog. The silhouette of the cat is smaller and placed too low to the corner of the scarf.
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Posted 3 years ago
nice thick, warm jumper in picture. no thicker than a t-shirt in reality. very disappointed
Helpful Report
Posted 3 years ago
Quality from the items was bad and not what I expected from the photo and description in the website. Delivery took longtime
Helpful Report
Posted 3 years ago
Les chaussures sont aussi belles que sur les photos, mais sont très légères et semblent fragiles. Je ne sais pas combien de temps elles vont durer. Du coup, je trouve le prix trop élevé pour ce que c'est.
Helpful Report
Posted 3 years ago
Le produit ne correspond pas du tout à la photo et la description
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Posted 3 years ago
Order arrived in a timely manner, however, I received two different sizes. The left - 43. The right - 42. Customer service was very helpful getting a refund. I will also say that the sizes run a bit big. Love the look of them.
Helpful Report
Posted 3 years ago
I HAVE THE GOODS THANKS BUT THE POST AT THIS END WERE VERY SLOW TO DELIVER EVEN AFTER PAYMENT
Helpful Report
Posted 3 years ago
After ordering on Nov. 20th and being told I could expect delivery by Dec. 10th, I was ok. When I hadn't received it by Dec. 10th I started to worry. I then started enquiring about it's whereabouts and received an e-mail which suggested it would arrive between Dec. 8th to 13th. To my amazement it showed up on the 13th at around 3 PM after I had resigned myself to not coming until Monday. Thankyou for delivering it after 23 days
Helpful Report
Posted 3 years ago
NewChic is rated 3.6 based on 4,871 reviews