New Look Reviews

Name: New Look
Rating: 4.13

4.1 Rating 528 Reviews

81 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.1

Based on 528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

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“Quick and easy”

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Posted 8 years ago

“The quality of most things I buy in New Look is very good and it's not over priced.”

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Posted 8 years ago

“Very helpful and extremely nice customer service.”

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Posted 8 years ago

“Sales assistant I was served by was nice and friendly - nice chit chat. However, I'm not usually one to find what I want in the sizes I need and often have to order online after my trip. The clothes are all very 'similar' and I see no massive difference between a lot of the items. Having said that, the quality of clothes is reasonable and I purchase on the basis of that it's slightly cheaper than other high street brands but don't always last very long.”

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Posted 8 years ago

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Posted 8 years ago

“The shop was clean well orgsnised and was served very politely at the till”

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Posted 8 years ago

“Beautiful clothes and brilliant staff”

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Posted 8 years ago

“Quick service”

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Posted 8 years ago

“Good ordering website.plenty of choice,size and colours.Delivery to store.Easy returning unwanted items to store also.”

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Posted 8 years ago

“A spacious store with a wide choice of clothing. Easy to navigate around the tidy store. Staff are helpful and friendly, and keen to help e.g. To order a different size item if it is unavailable in store.”

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Posted 8 years ago

“Great quality & prices. Amazing service.”

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Posted 8 years ago

“Love the clothes they make me feel good about me”

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Posted 8 years ago

“Had some thing i could wear”

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Posted 8 years ago

“Ordered very last minute but came quickly without a problem. Perfect!”

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Posted 8 years ago

“I loved the clothes and there was next day delivery”

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Posted 8 years ago

“I went on the website to order a pair of shoes I went through the whole procedure to find t hat I had no confirmation email although the money had gone out of my bank account when I went on the website I entered a live chat and explained the situation. I was advised that the process of buying them had finished and that I was due a refund in 3 working days and the shoe s will not arrive. By the end of the week my shoes had been delivered to me which did confuse me however I was pleased to receive them rather than a refund.”

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Posted 8 years ago

“Good service and good quality clothes”

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Posted 8 years ago

“The only part that made me happy were the help team on Twitter, very efficient and resolved my problem in a satisfactory manner”

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Posted 8 years ago

“Good petite range.”

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Posted 8 years ago

“Very helpful”

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Posted 8 years ago

New Look is rated 4.1 based on 528 reviews