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New Look Reviews

4.1 Rating 527 Reviews
82 %
of reviewers recommend New Look
4.1
Based on 527 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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New Look 1 star review on 21st October 2024
Pooja
New Look 1 star review on 21st October 2024
Pooja
New Look 1 star review on 21st October 2024
Pooja
New Look 1 star review on 10th November 2023
Anonymous
New Look 5 star review on 19th October 2022
Anonymous
New Look 5 star review on 19th October 2022
Anonymous
New Look 1 star review on 7th April 2022
Sheyla
1
Anonymous
Anonymous  // 01/01/2019
Been a new look shopper for years and I'm never disappointed with the quality of clothing, shoes or accessories. The staff are first class and their website is brilliant, super easy to use! I honestly can't say enough good things about this company.
Helpful Report
Posted 7 years ago
Literally love this, all fit so well and are always in for the fashion. Great quality and all my clothes are from there. And they have plus size and petite so it suits EVERYONE and also if does men
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Posted 7 years ago
I love the option of click and collect. Good fashionable clothes for ages ranges of my daughter and me. Always good sales on
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Posted 7 years ago
Great bargain sale items. Didn't get a email confirmation of order or notification to say my items were ready to collect. Wondered if I actually ordered the items as it didn't state on the app. Had to sign in online to check the status of my order.
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Posted 7 years ago
Fast delivery, very helpful
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Posted 7 years ago
I ordered two pairs of shoes for a hen do. One pair turned up with one size 6 and one size 5 and were completely ruined, scuff marks all over, so not only were the sizes not checked but the quality was no checked either. They were shoes that I would have chosen to keep and when I went to re-order they were out of stock, very disappointed. I had no choice but to keep the other pair as I didn't have time to find something else for the hen do, and this pair had the soles coming away, even though they were brand new. I had to pay to have them stuck down, so not such a cheap bargain after all from Newlook. The upside is the customer service was great, but I will be aware from now on that you certainly get what you pay for, and on top of that I don't actually consider Newlook cheap anymore, so even though the prices have gone up, the quality hasn't. Will not be purchasing shoes from there again, annoying as this was my go to for reasonable shoes.
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Posted 7 years ago
Very well presented and easy to find what I was looking for
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Posted 7 years ago
Good selection of clothes, but had to wait 20 minutes for to be served. The queue was growing and at no point did another server help. Also the cashier did not apologise for the wait. I will avoid this store.
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Posted 7 years ago
Great selection easy displayand good quality for price
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Posted 7 years ago
Have my correct size
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Posted 7 years ago
I brought 2 dresses online. When they arrived they did not fit properly. I returned them to the slough branch. They were very helpful and gave me a gift card, as could not give me the money. The service was great but I am just a bit upset that I lost the delivery charges on both deliveries
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Posted 7 years ago
Quick, simple transaction. Lotys of updates on delivery ect. I paid the £9.99 for next day delivery all year, its awesome!
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Posted 7 years ago
They have a clear and easy web site and very good sales lines. They also offer a one time delivery payment of £10 which gives you a year of deliveries free.
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Posted 7 years ago
Excellent customer service
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Posted 7 years ago
Quality product, low price. Happy happy
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Posted 7 years ago
Quality products at great prices. Both myself and daughter love shopping here.
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Posted 7 years ago
Quick and easy to purchase goods
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Posted 7 years ago
Always happy with the service from new look, friendly staff
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Posted 7 years ago
Very happy with all of their service
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Posted 7 years ago
Good service
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Posted 7 years ago
New Look is rated 4.1 based on 527 reviews