Name: QVC UK
Rating: 2.59

“Easy ordering and good delivery, wide range of products, shame the postage costs are expensive and postage is on each item, you can get some great deals if you search though”

Helpful Report

Posted 2 years ago

“I have bought so many items from QVC and always always had the best service receiving goods and also returning and refunds. Been a customer now for over 15 years WELL DONE QVC”

Helpful Report

Posted 2 years ago

“I have been a customer since QVC began and until recently would have given them 5 stars. Their customer support was second to none. They would always help, were generous with guarantee times and products were of premium quality. However, over the last couple of years I’ve had several items below acceptable quality, I think probably seconds. The last one was a Molton Brown body wash. It had a faulty plunger which has made it impossible to use, you have to take the top right off and pour it out. Customer service were patronising and blaming me for not checking. It was 4 months past guarantee but to naked eye looked perfect. You had to use it to know it was faulty. Although QVC eventually refunded £10 to my account I had to really be firm with my case. They made me feel it was my fault. This is not the first incident lately. They have lost their reliability in my opinion and I certainly won’t be shopping with confidence I used to have. I also will stop recommending them. A big shame as I’ve always said before what a great company they were. Sure I’m more upset than they are though.”

Helpful Report

Posted 2 years ago

“Qvc have become a very greedy company, who I rarely buy from these days and watch for comedy value. I was interested in buying two pairs of trousers, different colours, of course until I saw they wanted 10p short of £10 for delivery, I didn't buy on principle. Watching a Kelly Hoppen show noticed they were selling a floor lamp @ 4.95 p&p, go figure that 🤷‍♀️ it doesn't make sense.”

Helpful Report

Posted 2 years ago

“Constant late deliveries by Hermes! QVC delivery charges are very high yet the customer has to wait and wonder if their order will ever arrive. Hermes send emails late informing you that the item will arrive and it never appears. They then inform you that they will deliver the following day and it never arrives. Constant stress to the customer because QVC keep using Hermes!”

Helpful Report

Posted 2 years ago

“Almost every time I placed a order nearly all the people who took my order were so pleasant and helpful.”

Helpful Report

Posted 2 years ago

“My partner wanted a Dyson Hair Dryer for Christmas and everywhere else was out of stock. I don't usually buy from companies like QVC (advertising on TV) but as a last resort I decided to give them a try. Very happy with the outcome - saved ourselves a bit on the delivered price, and arrived very quickly. I will definitely use them again. Thanks.”

Helpful Report

Posted 2 years ago

“I have been a QVC loyal customer for 20 years +, being a shopper for deals TSV range and also easy-payments which are affordable to manage. This year Oct/Nov 2021, my hand-bag was stolen £6,000 taken from my debit/credit cards, I had informed QVC. Also 1-payment of £22 apparently was missing- which the card which was being reviewed by Fraud dept everything to detail I kept QVC-finance department on board. Who also allowed me to still shop & make purchases during this Christmas period. Today I received a shocking email, after work. QVC will be taking me to court for £22, if I do not pay within 7-days. This type of scare mongering has to be taken seriously especially for long-term shoppers who have paid all amounts of purchases items I understand this was pending, which I have said to QVC several occasions have not worn these boots can I return costed me £127. I thought were a bargain, however now when I search items which are on QVC-channel lots of items are double the price. Each item separately postage charged. If any new customers or previous customers, please don’t buy from this shopping channel. They are totally rip-off merchants and prey on older 50+ women who remain busy and during evenings watch these channels and pay for goods well over the original price. QVC have No customer loyalty or satisfaction of their services to customers”

Helpful Report

Posted 2 years ago

“really bad after sales service, never get back in contact , dont care about issues. delivery costs are stupid, also most things can be found cheaper elswhere”

Helpful Report

Posted 2 years ago

“Ordered a kitchenaid mixer as a present. It came a few days later with my name and address label stuck securely onto front of box. The kitchenaid box was not in an outer box or wrapped up. This was left on my doorstep for all to see. On coming home from work I saw this sitting on my doorstep and was disgusted at the way it left qvc. The box was battered and opened. Trying to take the secure label off the kitchenaid box tore it and was so terrible looking I immediately rang qvc to complain. They apologised and said they would replace it. I told them it was for a present and I wanted a perfect one in a perfect box and sent out inside another wrapper or box. And have a guess what came yesterday. The exact same. A kitchenaid with my name and address once again stuck onto the kitchenaid box. Again box is damaged and label was securely stuck on which trying to take off has destroyed box. Very unhappy and think qvc will not be used again here”

Helpful Report

Posted 2 years ago

“I had a bad nightmare last night about how Donna at QVC Finance Office spoke to me, I am not one to get upset quickly, but this woman, Donna, was considerably aggressive when she said and cold-called me by telephone at my home. I would hate anyone to tell me I gave them nightmares. Donna even said, why do you buy from QVC when you complain? And I said, I do not complain about/to QVC; she tried to make me lose my temper, and it was working; they must be trained to do that; I asked Donna to send me a letter stating what she said to me on the telephone. Donna said she would send it, watch this space.”

Helpful Report

Posted 2 years ago

“A woman named Donna (said they don't reveal their surnames) phoned me today from QVC UK and said I had removed the toothbrushes from the unit before returning. I told her I had not, and she said my account would be suspended for 28 days, so I agreed to pay £60 as I buy a lot from QVC UK and can't get out to shop due to my age and health. However, Donna said my account would still be suspended for 28 days, so I said then I wouldn't pay the £60, and she said, as you have already agreed to the payment, we will still take the money from your account. This woman upset me very much; I felt she was calling me a liar and a thief. I have been a customer of QVC UK for around 15 years and have spent fortunes with them during this time. I feel I was being catfished”

Helpful Report

Posted 2 years ago

“Poor customer service and communication. Expensive postage charge with very poor delivery service through Hermes.”

Helpful Report

Posted 2 years ago

“2 weeks ago I received a mail from QVC UK. The mail was dated Nov 2020 (10months old). I was asked to pay for the postage and I did not knowing what was in the mail. I tried to contact them to get a reimbursement but to no avail. Its not the amount but where is their principle? Horrible customer service. Never had any good experience with them from the day i registered. Worst customer service I have ever experienced purchasing online.”

Helpful Report

Posted 2 years ago

“Shoes too small and return postage cost me £11.15 and that is after already having paid for delivery!!!! I will no longer be buying from QVC.”

Helpful Report

Posted 2 years ago

“QVC ARE BEING GREEDY FOR MONEY ASKING HOW THEY ARE SELLING PRODUCTS AT LOW PRICES WHEN THEY CHOSE TO REDUCE THE PRICES WHY ARE SHOPPING CHANNELS SO GREEDY FOR MONEY WHEN WE HAVE ALL GONE THROUGH A DIFFICULT TIME WITH THE PANDEMIC AND ALL OF THE TRADGIES WE HAVE LOST LOVED ONES AND ALL THEY CARE ABOUT IS THEMSELVES”

Helpful Report

Posted 2 years ago

“Have been quite satisfied with most of my purchases in the past However, recently I purchased a cardigan from Nina Leonard because I loved the colour and the type of cardigan was the same as oneI bought over twelve years ago in Kent, England, so definitely NOT a new design. I wore it to a party, and as I was sitting down enjoying some nibbles, I looked down on my lap and there lay one of the buttons! So disappointed in the poor workmanship! As I am a keen seamstress, I was able to sew it on…I did love the colour! ! So I did not return it! Like other people who have written reviews, I cringe when I hear words such as fabrication,volumous etc but as long as they are good at their job, I will pass on vocabulary mistakes! I also hate the pronunciation of khaki as kaki..is it so hard to learn the English pronunciation ie car- However , do enjoy your programmes and they were especially uplifting during lockdown. PS what happens to goods returned after 60 days?”

Helpful Report

Posted 2 years ago

“Have been quite satisfied with most of my purchases in the past However, recently I purchased a cardigan from Nina Leonard because I loved the colour and the type of cardigan was the same as oneI bought over twelve years ago in Kent, England, so definitely NOT a new design. I wore it to a party, and as I was sitting down enjoying some nibbles, I looked down on my lap and there lay one of the buttons! So disappointed in the poor workmanship! As I am a keen seamstress, I was able to sew it on…I did love the colour! ! So I did not return it! Like other people who have written reviews, I cringe when I hear words such as fabrication,volumous etc but as long as they are good at their job, I will pass on vocabulary mistakes! I also hate the pronunciation of khaki as kaki..is it so hard to learn the English pronunciation ie car- However , do enjoy your programmes and they were especially uplifting during lockdown. PS what happens to goods returned after 60 days?”

Helpful Report

Posted 2 years ago

“Have been quite satisfied with most of my purchases in the past However, recently I purchased a cardigan from Nina Leonard because I loved the colour and the type of cardigan was the same as oneI bought over twelve years ago in Kent, England, so definitely NOT a new design. I wore it to a party, and as I was sitting down enjoying some nibbles, I looked down on my lap and there lay one of the buttons! So disappointed in the poor workmanship! As I am a keen seamstress, I was able to sew it on…I did love the colour! ! So I did not return it! Like other people who have written reviews, I cringe when I hear words such as fabrication,volumous etc but as long as they are good at their job, I will pass on vocabulary mistakes! I also hate the pronunciation of khaki as kaki..is it so hard to learn the English pronunciation ie car- However , do enjoy your programmes and they were especially uplifting during lockdown. PS what happens to goods returned after 60 days?”

Helpful Report

Posted 2 years ago

“Every item you pay a huge amount of postage for and delivery within 3 to 5 working days it's appalling and some items are £4.95 such as Marla Wayne it amounts to a lot of postage. The offers with the postage are just too expensive so I'm making this week's orders of over £100 and nearly £20 postage my last of shopping with QVC. I feel for the pensioners who shop and get ripped off. So it's a shame but I've decided to say goodbye to this shopping channel and won't even be watching to avoid temptation.”

Helpful Report

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

QVC UK Reviews