“I’d give 0 if that were an option.
Placed an order for a high value item on 5th May. Still not arrived- raised dispute after 7 days. Tracking clearly says it’s with the delivery company. Had to complete form to say I’ve not received it, which I returned to the address given but was then told it had gone to the wrong department. So I’m still waiting for the carrier to complete their investigation before I can have my refund!!!
Ordered some garden lights on 20th May. Received a notification that they’d be delivered on 23rd. At 4pm on 23rd received a notification that they couldn’t be delivered that day. After waiting a week, I telephoned QVC to be told they’d chase it up. Lights delivered to a “safe place” four days later. Photo of the safe place was my doorstep!!!
Ordered another high value item- received an email to say it’d be delivered today. Took the afternoon off to be sure it wouldn’t go missing. Just received an email to say it couldn’t be delivered today and a photo of a random fence that’s certainly nowhere near my house. So it may turn up tomorrow or i may spend at least another month chasing a refund and getting more and more frustrated.
I’ll never order from them again”
“My email account is linked to someone else’s account. I have asked a couple of time to have them fix this. Big shocker they didn’t! I don’t even live in the UK so it’s not like I can call them to sort this out! The only email response from customer service was an email that the issue was resolved.”
“today they were trying flogg these awful blanket like scarfs. they looked so bad they threw in a free bag🤣😂😂👎👎👎👎 oh and they wanted you to pay🤣🤣.. £34.”
“I bought a bottle brush plant for £50 that was delivered a year and 5 days ago, it had died some weeks ago and qvc have no interest as their guarantee is limited to 12 months.
£50 for a poor performing plant is unacceptable in anyone's book so due to often similar experiences over several years I have decided not to make any future purchases with them for ANYTHING.”
“I have just received my order of Elemis black cherry cleansing balm after all the hype on qvc I was really looking forward to it arriving but I am very disappointed unless I’ve got a dud one there is no smell to this at all and I shall be returning it”
“Ordered a onesie on the 16th of January still NOT received I’ve called them 3 times first time to be told it’s not been collected from the depot yet a week later they said I’d receive a replacement said it will be delivered in 3/5 working days still not received called again last night to be told it’s been delivered to Birmingham I live in Telford she said I should receive one by Next Thursday 6th February they just keep making excuses this is Not good enough 😡 still not sure I’ll ever get it”
“I have been with QVC Uk for over 20 years + I stop ordering for a couple of years and started ordering last year. I wanted to do an easy pay for the Tili item which was so popular to be told I am not allowed because I havent bought enough items...what ??? what happened to the thousands of pounds spent throughout the years....no loyalty for a loyal customer. The customer service team had a 'whatever attitude'.”
“Refused a refund. I was shamed and embarrassed and sent photos by QVC of my return telling me I used too much of the product in the 30 days. Refund denied. No quibble money back guarantee? I think not.”
“Thank you QVC for charging me the full price for the item I ordered plus the 1st installment of 4 easy pay :
THANK YOU QVC FOR TAKING THE FULL PRICE FOR THE ITEM I ORDERED PLUS THE 1ST INSTALLMENT OF 4 EASY PAY I OPTED FOR,REALLY WELL DONE !!
WHY NOT COMMUNICATE WITH ME GUESS ITS TO EASY NEVER ORDER FROM YOU AGAIN .
1”
“I'm not happy with the grass seeds and fertiliser I did everything they said to do and was told grass would be threw after ten days it's been five weeks and nothing has happened at all I can't send it back as it's been used I woukd say save your money it's usless .”
“I bought the new grass seeds with a bag of fertiliser did what was told to do I used one box on two patches I had nothing happened after 5 weeks I tried the other box did nothing I would call it usless save your money as you used it up so can't send it back wasted all my time and money.”
“Have tried twice for someone to reply to why I would be charged delivery for each vest t shirt all in same basket on Ruth Langford tv
If I got a message on air I would of sent it in to her on tv”
“Agree with another comment.Why now to the guests walk over to the models, and start pulling, pinching and poking at the item she is wearing, find it offensive, details can be read out.Every guest now does it, Glen and Ruth the worst.”
“I was a customer with QVC for almost 30 years and happy with the shopping experience. The presenters sold the clothing on the basis of buy it, get it home, try it wear it and if you are not happy for whatever reason return it. Last year I had to return some clothing as it was not suitable because of design, shape, material, quality etc. I received a letter from QVC saying I was returning too many products and if I didn’t change my shopping habits they would close my account. What an insult after all those years and the amount of money I have spent. I complained and received a call from the CEO’s office in which my complaint just fell on deaf ears. The caller just went on and on about sizing and getting it right - hardly any of my returns were due to sizing but he didn’t listen. After all this I decided to close my account, I had really had enough of being treated so poorly by this company. I will never shop with them again. Truly awful customer service these days from them. ☹️”
“I purchased block blitz outside cleaner. This product does not do what it says and also has lifted the paint from my decking which was perfectly sound until I applied the block blitz where you could see it the very next day peeling off. It doesn't work either on the drive and block paving where it has just left stains. I rang QVC and because I have used it all except for one bag they have refused me a refund. The product doesn't work so therefore I am not satisfied with it, how else are you supposed to know if it has worked only by using it. VERY ANGRY. QVC says try it if you're not satisfied get a full refund?? Not the case they have refused me a refund because I have used most of it ?? Very Disappointed customer.”
“Leaving 1 star, as i was assured from qvc this price was a bargain @£69.96 + p&p. so i bought 2.
I had them professionally installed at a cost, set up an account with tapo but little did i know tapo at the time was selling alot cheaper, (£89.98 for a twin pack). so i took this up with qvc, they just said we don't do a price match just send the camera's back for a full refund, by this point it would of cost me more to have then taken down to send back, i will be more careful in the future when buying from qvc, thats if i ever use them again!
Plus one of the camera's has a problem with micro sd reader, sometimes unreadable or no sd card inserted (ive used 2 compatible cards) but still getting errors, only way to sort this is to power down camera and restart, works fine for a bit. (You only notice this error with sd card when trying to view past detections) this no good because if any incidents during this time would not record!
I will keep an eye on this issue, and let qvc know before guaranty runs out..”
