QVC UK Reviews

Name: QVC UK
Rating: 2.57

2.6 Rating 173 Reviews

36 %

of reviewers recommend QVC UK

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2.6

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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QVC UK 1 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bottle brush plant for £50 that was delivered a year and 5 days ago, it had died some weeks ago and qvc have no interest as their guarantee is limited to 12 months. £50 for a poor performing plant is unacceptable in anyone's book so due to often similar experiences over several years I have decided not to make any future purchases with them for ANYTHING.”

Helpful Report

Posted 1 month ago

“Item not as sold .I purchased two hanging baskets artificial thay were ment to be UV treated but failed one month later.very dissatisfied”

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Posted 1 month ago

“I have just received my order of Elemis black cherry cleansing balm after all the hype on qvc I was really looking forward to it arriving but I am very disappointed unless I’ve got a dud one there is no smell to this at all and I shall be returning it”

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Posted 4 months ago

“Ordered a onesie on the 16th of January still NOT received I’ve called them 3 times first time to be told it’s not been collected from the depot yet a week later they said I’d receive a replacement said it will be delivered in 3/5 working days still not received called again last night to be told it’s been delivered to Birmingham I live in Telford she said I should receive one by Next Thursday 6th February they just keep making excuses this is Not good enough 😡 still not sure I’ll ever get it”

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Posted 4 months ago

“I have been with QVC Uk for over 20 years + I stop ordering for a couple of years and started ordering last year. I wanted to do an easy pay for the Tili item which was so popular to be told I am not allowed because I havent bought enough items...what ??? what happened to the thousands of pounds spent throughout the years....no loyalty for a loyal customer. The customer service team had a 'whatever attitude'.”

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Posted 4 months ago

“Refused a refund. I was shamed and embarrassed and sent photos by QVC of my return telling me I used too much of the product in the 30 days. Refund denied. No quibble money back guarantee? I think not.”

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Posted 5 months ago

“i buy 6 weeks ago one items and i ts still nota arrived.I email back and no answers.”

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Posted 6 months ago

“Thank you QVC for charging me the full price for the item I ordered plus the 1st installment of 4 easy pay : THANK YOU QVC FOR TAKING THE FULL PRICE FOR THE ITEM I ORDERED PLUS THE 1ST INSTALLMENT OF 4 EASY PAY I OPTED FOR,REALLY WELL DONE !! WHY NOT COMMUNICATE WITH ME GUESS ITS TO EASY NEVER ORDER FROM YOU AGAIN . 1”

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Posted 6 months ago

“I'm not happy with the grass seeds and fertiliser I did everything they said to do and was told grass would be threw after ten days it's been five weeks and nothing has happened at all I can't send it back as it's been used I woukd say save your money it's usless .”

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Posted 10 months ago

“I bought the new grass seeds with a bag of fertiliser did what was told to do I used one box on two patches I had nothing happened after 5 weeks I tried the other box did nothing I would call it usless save your money as you used it up so can't send it back wasted all my time and money.”

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Posted 10 months ago

“Have tried twice for someone to reply to why I would be charged delivery for each vest t shirt all in same basket on Ruth Langford tv If I got a message on air I would of sent it in to her on tv”

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Posted 11 months ago

“Agree with another comment.Why now to the guests walk over to the models, and start pulling, pinching and poking at the item she is wearing, find it offensive, details can be read out.Every guest now does it, Glen and Ruth the worst.”

Helpful Report

Posted 1 year ago

“I was a customer with QVC for almost 30 years and happy with the shopping experience. The presenters sold the clothing on the basis of buy it, get it home, try it wear it and if you are not happy for whatever reason return it. Last year I had to return some clothing as it was not suitable because of design, shape, material, quality etc. I received a letter from QVC saying I was returning too many products and if I didn’t change my shopping habits they would close my account. What an insult after all those years and the amount of money I have spent. I complained and received a call from the CEO’s office in which my complaint just fell on deaf ears. The caller just went on and on about sizing and getting it right - hardly any of my returns were due to sizing but he didn’t listen. After all this I decided to close my account, I had really had enough of being treated so poorly by this company. I will never shop with them again. Truly awful customer service these days from them. ☹️”

Helpful Report

Posted 1 year ago

“I purchased block blitz outside cleaner. This product does not do what it says and also has lifted the paint from my decking which was perfectly sound until I applied the block blitz where you could see it the very next day peeling off. It doesn't work either on the drive and block paving where it has just left stains. I rang QVC and because I have used it all except for one bag they have refused me a refund. The product doesn't work so therefore I am not satisfied with it, how else are you supposed to know if it has worked only by using it. VERY ANGRY. QVC says try it if you're not satisfied get a full refund?? Not the case they have refused me a refund because I have used most of it ?? Very Disappointed customer.”

Helpful Report

Posted 1 year ago

“Leaving 1 star, as i was assured from qvc this price was a bargain @£69.96 + p&p. so i bought 2. I had them professionally installed at a cost, set up an account with tapo but little did i know tapo at the time was selling alot cheaper, (£89.98 for a twin pack). so i took this up with qvc, they just said we don't do a price match just send the camera's back for a full refund, by this point it would of cost me more to have then taken down to send back, i will be more careful in the future when buying from qvc, thats if i ever use them again! Plus one of the camera's has a problem with micro sd reader, sometimes unreadable or no sd card inserted (ive used 2 compatible cards) but still getting errors, only way to sort this is to power down camera and restart, works fine for a bit. (You only notice this error with sd card when trying to view past detections) this no good because if any incidents during this time would not record! I will keep an eye on this issue, and let qvc know before guaranty runs out..”

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Posted 1 year ago

“Cannot listen to Alex talking non stop to Glen - he’s the expert . Had to switch off Glen knows what he’s talking about Alex ,, please stop.”

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Posted 1 year ago

“Really disappointed with Richard Jackson's new birdfood!! I filled a feeder and 3 days later it was still full while all my other feeders were almost empty or completely empty!! I will not buy any more birdfood from QVC!!”

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Posted 1 year ago

“If your disabled there is no understanding. Kept my funds for some time. The TV never arrived, kept telling me another's 10 days every time I called, when I looked at the reviews everyone else had received their TV within a couple of days, I stated I had health problems and memory loss , instead of picking up the phone kept sending me letters to say my account was on hold. One operator refused to give me CEOs name, this I found difficult, I hadn't even asked for an email as I wanted to hand write the letter. Then I called and paid the instalment and thought that was the end n asked for my account to be closed, I had given her the full credit card number. That was for £12 ish . Then I got a further letter to say my account was on hold, then an arrogant Rebecca from Chief Exec Department wind's me up further saying my facts are not true. When I originally queried what had happened that waw ignored by Chief Executive, asked for a further response. Got nothing back. Breached Equalities Act 2010, I don't think they even know what that means. Wouldn't acknowledge it pompous Rebecca. They had an incorrect card number so instead of calling or asking me the one on file had changed, sent me generated letter. My disabled friend on ordered on my account as she wasn't up to gong on line. That's 2 customers that they have lost. Had been with them over 20 + years. Won't be returning. Service is so poor now, looking at these reviews I can see others feel the same. Hoping I won't be sent anymore letters. Would give them a minus but that's not an option”

Helpful Report

Posted 1 year ago

“Used to like Kathryn Goldsmith, but tonight on the Diamonique show, she was horrendous,all the time laughing loudly, very childish, full of herself now.telling viewers personal items about herself/life-WHY do most of the presenters behave like that!!Best presenter Jilly who is never full of herself.Best guest is Patrick Hoy.”

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Posted 1 year ago

“I really cannot understand why Ophelia does not speak properly 😒 using and putting the emphasis on incorrect part of a word is so annoying. For example A......mazing ,truly awful 😖”

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Posted 1 year ago

QVC UK is rated 2.6 based on 173 reviews