Name: QVC UK
Rating: 2.57

“sending me brochures when i never shop with QVC”

Posted 4 years ago

“This is a company to avoid if you wish to buy a high value item. I ordered a Dyson Cordless Vaccuum Cleaner. It never arrived and I have been waiting for a refund for over 4 months. They are actually breaking the law by not refunding my money. I can prove the item did not come because I have both a doorbell with a camera and CCTV. Every time I phone up they just say I will get my money when they find out where the item is. I have had to send copies of my signature from my passport and driving licence and I was told I would get a refund within 28 days of them receiving the signatures. I received a disgraceful letter from them with a copy of the "signature" used for "delivery" of the item and suggesting that this would help me locate the item. I feel like I am under suspicion and am very upset both about the lack of refund and also about the lack of communication and customer service. I have had to resort to reporting QVC to Trading Standards and writing this negative review to try and get some assistance from them. No way to treat a loyal customer!!!!!If anyone from QVC wishes to investigate this matter the order number is 04756906.”

Helpful Report

Posted 5 years ago

“Since cv19 everything has gone to pot! Presenters’ ignorance and poor use of English aside eg ‘fabrication’ used instead of fabric (!!!!), they used to be okay. I was always wary of their inflated postage costs, which often made a product the same, or often more expensive than elsewhere! Recently though there is NO available contact at all!! Ordered three items and only one has appeared on my account, the other two have been deleted despite order confirmations!!! I think the money was taken at the same time too!! Be very wary, they are a little naughty as they pretend to befriend the lonely but I think they prey on the elderly, disabled and lonely - at the end of the day they are just pushy sales people ESPECIALLY Debbie Flint who is more like a pushy market trader!”

Helpful Report

Posted 5 years ago

“Items not delivered, no response from emails tel. Calls. Order details disappeared off of count details, money taken out of bank for items not ordered, think that’s enough don’t you?”

Helpful Report

Posted 5 years ago

“Quite frankly your present Chloe was disgusting with very unnecessary remarks about Judith Finnegan. It was totally unnecessary and nothing to do with the program or the items she was selling. She was beyond rude. I have notice that this presenter butts into other people’s conversations and talks over them on previous shows and I do don’t enjoy her presentation. She is too far up herself. And for one will not be watching her when she is on QVC She may benefit form further training.”

Helpful Report

Posted 5 years ago

“Brought this used one tube and a little out of the second tube, put it away Come to use next time could get it out of the tube yes I placed a cover over the end .”

Helpful Report

Posted 5 years ago

“Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!! I advised them that I'd had at least half a dozen deliveries from this company. If they didn't deliver to Northern Ireland, how did the first delivery get posted, but not make it to me!!?? Why did I receive 6+ deliveries in the past!? I was offered £20 not to leave QVC when I told them I've had my fill with their recent inadequate responses and the cost of P&P and returns!! (AMAZON can post free of charge and return for little to nothing). I'm now waiting for my last Flexi pay to clear, then I'm leaving with all my data with me!! I don't want to hear from them ever again as I've had too many metaphorical slaps in the face from this company!! I'd suggest (given the reviews and average scores on this site) that QVC do a lot of soul searching and speak to their customers to try to change things around, as internet shopping is going to close them down....and their unique USP isn't going to save them!!”

Helpful Report

Posted 5 years ago

“Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!! I advised them that I'd had at least half a dozen deliveries from this company. If they didn't deliver to Northern Ireland, how did the first delivery get posted, but not make it to me!!?? Why did I receive 6+ deliveries in the past!? I was offered £20 not to leave QVC when I told them I've had my fill with their recent inadequate responses and the cost of P&P and returns!! (AMAZON can post free of charge and return for little to nothing). I'm now waiting for my last Flexi pay to clear, then I'm leaving with all my data with me!! I don't want to hear from them ever again as I've had too many metaphorical slaps in the face from this company!! I'd suggest (given the reviews and average scores on this site) that QVC do a lot of soul searching and speak to their customers to try to change things around, as internet shopping is going to close them down....and their unique USP isn't going to save them!!”

Helpful Report

Posted 5 years ago

“I ordered a ladder,( my husband has recently died and I thought it would be handy) but found I had similar already, so rung to cancel straight away, they said it was too late to cancel so I should refuse delivery of the item. I asked my neighbours not to accept a parcel in case I was out. Turns out I was in when they tried to deliver so I refused to accept parcel. I later found they had take first payment and were going to take second payment, I rung and told them I had refused item. QVC said it had been delivered and signed for. I have tried ringing Hermes and you cannot contact them. This is the last thing I will buy from QVC, I have been a really good customer over the years but never again.”

Helpful Report

Posted 5 years ago

“Once QVC have your money they are no longer interested in you as a customer, their customer service/customer care is appalling. I have emailed numerous times, received the odd email requesting further information, once I provide the information I am ignored yet again. I have also provided proof of return, yet no response. Why do you not care about your customers?”

Helpful Report

Posted 5 years ago

“Ordered two 7 piece Decleor gift sets, took over four weeks to arrive, after many phone calls they located the original order, it had been out of stock but they then delayed releasing the order, when they eventually arrived the gift box was flat packed, the seven beauty items where rolled up in a bunch in corrugated brown paper, no nice packaging included or not even a Deceleor leaflet so the recipient of the gift would now what to do with each product, I thought the gifts look cheap with no packaging, who wants to receive a gift box with the items just dumped in the box, nothing in to help you arrange them to add value . I wish I had paid more and gone to a department store at least the staff would have made the effort to showcase the items, I wonder if Decleor know how poorly their products are displayed. I have called QVC they said they would send out a leaflet but nothing has come, I am truly gutted, so near to Christmas and no time to go out and get something else. It is true you only get what you pay for. I will definitely never use QVC again and will make sure I tell friends and my customers how dreadful my experience was with QVC. rubbish complete rubbish”

Helpful Report

Posted 5 years ago

“Ordered a pair of Alison cork candle holders arrived after 3 delivery attempts of which 1 smashed contacted qvc several times by phone and email no reply to emails offered me refund as goodwill gesture and keep smashed holder It’s not the first time I’ve received items in smashed boxes and qvc couldn’t care less”

Helpful Report

Posted 5 years ago

“Ordered a gift about 10 days ago and, although in stock it hasn't even been dispatched due to a 'systems error' leaving me without a present for my mother's birthday.”

Helpful Report

Posted 5 years ago

“They advertise as offering easy pay Which is not supposed to be credit checked however they might run credit checks on you but they always say on air that we want you to return anything your unhappy with yet they’ll hold against you one item in a whole year out of 30 orders that you returned that was faulty and they’ll say that you have high returns we’re cancelling you’re easy pay. They’ll also cancel easy pay for other people in your house and even neighbours et.”

Helpful Report

Posted 5 years ago

“order 200£ order nearly moth ago and got delivered nothing, paid nearly 10£ for the delivery and they use the cheapest Hermes service which cost them maybe 2£ to ship - ridiculous! No wonder parcel is probably in drivers family now.... customer service takes weeks to reply, and reply is basic "we send this to relevant department" and no answer. Also no VAT invoice provided with the order. First time used them and 100% this will be the last one!! no phone number where to call as well - website is made with FOQ but no number or live chat available - such a big company acting as a little player...”

Helpful Report

Posted 5 years ago

“scam poor service”

Helpful Report

Posted 5 years ago

“its a scam do not buy”

Helpful Report

Posted 5 years ago

“avoid this seller”

Helpful Report

Posted 5 years ago

“avoid this shop terrible service”

Helpful Report

Posted 5 years ago

“Buy from Amazon as the junk they sell on the TV is just the same cheap stuff you find on there but much more expensive. Sometimes 3x as expensive.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

QVC UK Reviews