QVC UK Reviews

Name: QVC UK
Rating: 2.59

2.6 Rating 153 Reviews

36 %

of reviewers recommend QVC UK

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2.6

Based on 153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Linda Loveridge

QVC UK 1 star review on 7th October 2022

Pip

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a so called Today’s Special Value (shark vacuum cleaner) for £253.95, a few days later exactly same vacuum found on shark website for £199 with free delivery. Absolute cowboys, so much for their “exclusive deal ‘”

Helpful Report

Posted 2 years ago

“I am relatively new to QVC and I am passionate about interior design. I have been avidly watching the shows showcasing all the Kelly Hoppen, Amanda Holden and Julien Macdonald ranges, which I love! Anouska Lancaster, who is a regular guest presenter and brand ambassador for those ranges, is such a delight to watch! She always presents all the products in such a refreshingly charming and natural way, offering all sorts of tips and inspirational ideas on how to showcase the ranges in one’s own home - also, how they can be mixed and matched perfectly with other products across the ranges. As a result, I have been inspired to order all sorts of fabulous products from the different ranges, all of which I have been thrilled with so far! Anouska is a credit to QVC and the brands she represents! I am now a QVC convert!”

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Posted 3 years ago

“Don't send plants to NI”

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Posted 3 years ago

“I have been with qvc since day one and I love it and they are brilliant but on Sunday I ordered the 4 fruit trees said 7 to 10 days delivery I got them on Tuesday amazing and thank you”

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Posted 3 years ago

“I use QVC a lot.... And usually it's been terrific. However over the past three months I've received deliveries that have been opened due to poor usage of vacuum sealing on plastic bags. I've received packages ripped because plastic too flimsy... But the final straw was an item of clothing totally sellotaped into a small tubular "thing"! When I eventually opened this item, the"bag"was full of rips, holes etc and the £58 (plus postage) dress was like a crumpled rag. This is a disgraceful way to send expensive clothing. Courier extremely apologetic, but said not enough of the bag existed to just secure or repair the bag. Nearly refused delivery, but didn't as I'd wanted this dress for Christmas. But sent straight back in disgust. I've had excellent customer service from QVC in the past and I know times are tough for everybody just now, but they really need to address their packaging. Will think twice before I use again for clothing. I'd like to add photos taken after if carefully cut off some of the sellotape.”

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Posted 3 years ago

“sending me brochures when i never shop with QVC”

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Posted 3 years ago

“Good/great products. Excellent customer service. Usually great despatch & speedy especially when using Hermes. However P&P charges are far too expensive. Would buy a lot more but this is a major concern.”

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Posted 3 years ago

“First class customer service , refunds no problem , postage costs could be better when buying more than one of an item ,where else can you say you didn’t like the pies you bought , and get a refund , I have had some amazing plants , It’s sad that the presenters of expensive beauty creams still need Botox and face lifts despite telling us how great they are , But an honourable company in my view”

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Posted 3 years ago

“I never have a problem with QVC. Just one call to customer service and they always sort it out. I don't understand why people give them s bad review and keep items that are of no use to them. You now have 60, days to return an item. I am disabled and they always send for a collection from my home. Yes o agree that the postage on some items are a bit over the top bit don't buy if you don't like it.”

Helpful Report

Posted 3 years ago

“I've used QVC for many years. I returned the Lab led mask recently as it was most uncomfortable for me. It's the first time I ever returned anything but it all went smoothly and my money refunded promptly. I've read so many negative reviews about QVC but I've never had any ngative issues wiyh this company. I just hate the presenters over talking the experts of the items on air.”

Helpful Report

Posted 3 years ago

“Just tried the Richard Jackson weed killer that is sold with the small sprayer, the sprayer is very good, but the weed killer is a total waste of time, mixed and applied it as per bottle instructions, have waited 48 hours now since applying and NOT A SIGN OF ANYTHING HAPPENING TO THE WEEDS, as I would like to keep the sprayer item am not able to ask for a refund after it would be returned, so will use it when making my own weed killer as per the videos on YOUTUBE, have a look at them and save yourself some of your hard earned cash”

Helpful Report

Posted 3 years ago

“This is a company to avoid if you wish to buy a high value item. I ordered a Dyson Cordless Vaccuum Cleaner. It never arrived and I have been waiting for a refund for over 4 months. They are actually breaking the law by not refunding my money. I can prove the item did not come because I have both a doorbell with a camera and CCTV. Every time I phone up they just say I will get my money when they find out where the item is. I have had to send copies of my signature from my passport and driving licence and I was told I would get a refund within 28 days of them receiving the signatures. I received a disgraceful letter from them with a copy of the "signature" used for "delivery" of the item and suggesting that this would help me locate the item. I feel like I am under suspicion and am very upset both about the lack of refund and also about the lack of communication and customer service. I have had to resort to reporting QVC to Trading Standards and writing this negative review to try and get some assistance from them. No way to treat a loyal customer!!!!!If anyone from QVC wishes to investigate this matter the order number is 04756906.”

Helpful Report

Posted 3 years ago

“Bought plant plug type in poor condition.Arrived after nine Days.Won’t buy again.”

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Posted 3 years ago

“Since cv19 everything has gone to pot! Presenters’ ignorance and poor use of English aside eg ‘fabrication’ used instead of fabric (!!!!), they used to be okay. I was always wary of their inflated postage costs, which often made a product the same, or often more expensive than elsewhere! Recently though there is NO available contact at all!! Ordered three items and only one has appeared on my account, the other two have been deleted despite order confirmations!!! I think the money was taken at the same time too!! Be very wary, they are a little naughty as they pretend to befriend the lonely but I think they prey on the elderly, disabled and lonely - at the end of the day they are just pushy sales people ESPECIALLY Debbie Flint who is more like a pushy market trader!”

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Posted 3 years ago

“Ordering simple, good quality products, well packaged and try before you basically buy. Thoroughly recommend.”

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Posted 3 years ago

“Items not delivered, no response from emails tel. Calls. Order details disappeared off of count details, money taken out of bank for items not ordered, think that’s enough don’t you?”

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Posted 3 years ago

“Excellent customer service - they returned my money with regards to an item that another customer had complained about. - they said that the item was not up to their usual standards - I have never experienced this quality of customer service from any other company!”

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Posted 4 years ago

“Quite frankly your present Chloe was disgusting with very unnecessary remarks about Judith Finnegan. It was totally unnecessary and nothing to do with the program or the items she was selling. She was beyond rude. I have notice that this presenter butts into other people’s conversations and talks over them on previous shows and I do don’t enjoy her presentation. She is too far up herself. And for one will not be watching her when she is on QVC She may benefit form further training.”

Helpful Report

Posted 4 years ago

“Brought this used one tube and a little out of the second tube, put it away Come to use next time could get it out of the tube yes I placed a cover over the end .”

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Posted 4 years ago

“Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!! I advised them that I'd had at least half a dozen deliveries from this company. If they didn't deliver to Northern Ireland, how did the first delivery get posted, but not make it to me!!?? Why did I receive 6+ deliveries in the past!? I was offered £20 not to leave QVC when I told them I've had my fill with their recent inadequate responses and the cost of P&P and returns!! (AMAZON can post free of charge and return for little to nothing). I'm now waiting for my last Flexi pay to clear, then I'm leaving with all my data with me!! I don't want to hear from them ever again as I've had too many metaphorical slaps in the face from this company!! I'd suggest (given the reviews and average scores on this site) that QVC do a lot of soul searching and speak to their customers to try to change things around, as internet shopping is going to close them down....and their unique USP isn't going to save them!!”

Helpful Report

Posted 4 years ago

QVC UK is rated 2.6 based on 153 reviews