Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,596 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no complaints about Shein.The delivery time is a bit long,but otherwise...I have ordered twice from them.The othes look like the pictures,and the quality is good.Up to now,I can't really understand the bad reviews.”

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Posted 3 years ago

“I have made 3 orders and I received all of them before the estimated time and I love the quality of their products.”

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Posted 3 years ago

“They managed to deliver my orders on the eve of CNY 2022 morning. Eventhough they did mention that there may be delay of 5-7 days. I'm impressed. This is the 2nd time I purchase from them. Will buy more in the future! Trusted brand!”

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Posted 3 years ago

“I've never had a problem with anything they have been great with refunds and service”

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Posted 3 years ago

“I've made numerous purchases over the past year and I have to say that the price to quality is pretty nice. Of course the quality is not going to be as nice (you're paying a 1/4 to 1/2 of quality items) but they are still great. The sizes are always on each item and tend to be pretty accurate. I usually stick to dresses, pants, vests, shoes, and accessories. I haven't had the best luck with tops yet. I've also bought some party supplies for about 1/3 of what would cost to get off Amazon and they seem fine. As for shipping and customer service, I will say that since I have shopped there frequently, I receive my items within 2 weeks (3 around the holidays) and have had great luck with customer service. Shipping can be held up due to customs (it's shipping FROM CHINA) so you can't blame Shein too much. I have returned a few items which does take some time to get a refund unless you're doing store credit, which is usually what I do. Chats (since you're in different time zones) can take a few days but they are great to work with. I had a necklace come in broken and they replaced it for me. Quick tip: If an item is out of stock, wait like a week and it usually comes back in stock.”

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Posted 3 years ago

“Quick delivery ! Great quality clothing”

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Posted 3 years ago

“I have been ordering from Shein for a few years now and have always been very happy with the products and customer service.”

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Posted 3 years ago

“Great quality items, fast delivery good sizes and all round on trend fashion at very reasonable prices”

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Posted 3 years ago

“So I originally write a bad review about Shein in regards to a missing item but feel like I need to edit my last post. Shein did an excellent job correcting their mistake and quickly shipped my missing order! For those having difficulty I highly recommend the live chat via the Shein app from GooglePlay. Customer service was prompt and very easy to work with. Overall great experience. Thank you Shein!!❤”

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Posted 3 years ago

“My second order arrives safe n as I expected,I so happy all my items where in good condition”

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Posted 3 years ago

“Thank you SHEIN, I got my 4 pairs of sunglasses today. All are good and I love them very much.”

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Posted 3 years ago

“I absolutely LOVE Shein!!! As long as you check the reviews of each product making sure that the quality is good and fit is true to size, you will not be disappointed. It is affordable and you can pay it off on afterpay. There is everything you need on there from household goods, bedding, clothes for men, women (And everything in between) and children, even pets! There is always a live chat you can go on if you need help. Refunds and exchanges are effortless, and processed quickly. and the best part about them Is how incredibly quick the shipping is. I live in New Zealand and I usually receive my packages within 1-2 weeks which is super fast considering we are a little tiny country down the bottom of the globe. Could not rate Shein enough”

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Posted 3 years ago

“Got my things Good quality Im happy but had poorest service from shipping company (courier)”

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Posted 3 years ago

“I get my clothes in a timely manner, and any refunds also.”

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Posted 3 years ago

“Arrived earlier than expected. Some items are really of good quality and even used it in formal events and people were impressed. Otherwise, some items have low-quality fabric, but still looks good when worn. With the variety of choices and the price, i will still be ordering more. Btw, the hello kitty shirts and bags were really nice!”

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Posted 3 years ago

“My order arrived after 2 weeks. All my clothes fit perfectly and are great quality! I was able to track my order via the first email they sent me... Very happy customer!”

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Posted 3 years ago

“I have ordered 3 times and I have ALWAYS received my items within a two weeks time period. I love them and I don’t usually fool with these kinds of websites, but they legit, two thumbs up!!”

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Posted 3 years ago

“I have been dealing with Shein for over 4 years now. It's hard to believe the bad reviews that I am seeing. I have been totally happy with Shein and I love the clothes and their customer service. Sure I had a problem once but I emailed them and they took care of it right away. You can send back free of charge and they credit your credit card right away. This is a great company to deal with. The clothes are beautiful and I get compliments all the time on their clothes. Please try them again.”

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Posted 3 years ago

“Surprised these reviews are so bad, my personal experience was AMAZING. I ordered my first dress from Shein ever, and when it came in, it didn't fit right. :( I returned it, the process was fully automated, and I got a full refund, never needed to speak to a person! That was convenient, so I gave it another shot, ordered a size up. That sadly also did not fit, and I tried to return it again, this time they said it would have to be store credit (Shein points/wallet) and I said that's fair, I'm wasting their shipping money after all. But that went in smooth, it took some time, but not too long, and I left a good review of the return process -- which earned me more points. Then I used that to order something completely different, and THAT didn't fit!! But it didn't cost me much between the wallet and points, so I returned one more time, and they STILL refunded me, gave me more points, and I re-ordered that dress 2 sizes up, and through all my interactions, this one literally was FREE. And it DID fit! I am ecstatic, while the whole process was painful, it was mostly due to me picking the wrong sizes and fits for myself. On Shein's side, every step was simple and incredibly forgiving and generous! This is one of my favorite places to shop online now. Beyond the return process and policies, earning points for every interaction is cool, they are generous with coupons and sales, they have detailed fitting data in every dimension (except obviously I'm too dumb to be meticulous about using it, lol) but it measures height, weight, bust, waist, hips, length of dress.... Then even in the community reviews, other users post what size their bought, AND their dimensions, so I can filter for users closer to my size, and see what they advise! Sometimes they say "this one runs small, get one bigger than you expect," wish I had seen that before I bought my first dress! All in all, a great clothing website!”

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Posted 3 years ago

“Very happy with every order never a problem with shein. Order from Ireland”

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Posted 3 years ago

Shein is rated 1.9 based on 1,596 reviews