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Shein Reviews

2.0 Rating 1,424 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,424 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from here quite a few times and almost every time I am completely satisfied with my order. Sometimes the picture is deceiving so you have to check customer reviews and pictures. Overall, I really like this place though and the shipping takes about a week or week and a half”

Posted 3 years ago

“I have order from them several time, a couple pieces didn't fit, I didn't have any problems returning or getting my refund. The sizing, variously but the quilty is good. I will continue to order from them.”

Posted 3 years ago

“i was nervous about my order arriving on time after reading all of these reviews but my order actually came early! i ordered my package late on the 10th (at like 11 pm) and they arrived the 19th! everything came out exactly like the pictures and fits perfect based off of what i read in the reviews, i’m already starting my next order!”

Posted 3 years ago

“Shein has really great prices and amazing clothes. I love Shein, and it is the best clothing website.”

Posted 3 years ago

“I ordered 4 shirts & 1 pair of leggings. The order arrived really quickly & I was very happy with everything! Perfect fit, great quality, soft materials! I will be ordering more!!”

Shein 5 star review on 15th September 2020

Shein 5 star review on 15th September 2020

Posted 3 years ago

“Good quality clothing, sizing good. Quick and efficient delivery service”

Posted 3 years ago

“I actually thought I wasn’t getting my refunds from returns from a lot of orders of clothes that I ordered that just didn’t fit, until I realized I wasn’t reading my credit statement correctly. When I went back and looked at the credits there they all were. It’s actually unqualified clothing and I did get all refunds”

Posted 3 years ago

“Great quality and amazing options!”

Posted 3 years ago

“I want shein to restart again in India coz it's alternatives does not have the same clothes as shein. Flipkart, Amazon, ajio all these have lame clothes”

Posted 3 years ago

“I placed my order on the 18th I even changed my sizes before it was shipped, I recieved half my order today 7 days later... I repeat 7 days.. and OMG I absolutely can't not be any more impressed.. everthing I orded fits the way it should.. I am about to do another order..amazing amazing.. highly rate this company.”

Posted 3 years ago

“I've been shopping with shein for years, i never had a problem ! Only con is The sizes are off sometimes but there are always helpful reviews & pictures to help you decided which size is the best option . The shipping is pretty fast . I live in Illinois & it never took more than 2 or 2 1/2 weeks to get to me even during the pandemic. I would compare this brand to forever 21 .”

Posted 3 years ago

“I have ordered 7 times. Each time the items arrive on time or early. The clothes and shoes have been good quality, fit well and inexpensive.”

Posted 3 years ago

“SHEIN wasn’t bad but I was very hesitant When I seen bad reviews I wasn’t goin to order but I wanted to try it . I’m from NY It wasn’t bad at all it took 8 business days for it to deliver but it came from California I thought it would be from China .”

Posted 3 years ago

“First time buyer for my 15 year old daughter. Order placed and delivered within the time frame given by supplier. Only one item to small but no problems younger sister gets a new shirt. Will probably order from supplier again.”

Posted 3 years ago

“I'm actually surprised at the low star reviews. I am currently waiting for my third order placed with Shein and can see by the tracking that it will be here much earlier than expected as it usually is so I'm really excited about that. I really only had an issue with one Shirt, but not because of quality, but because I ordered the wrong size.....so I gave it to my daughter. I know that the shipping label is created via USPS in NY, but comes from overseas and this upsets some people, but really the fact that the shipping label is created here gives me comfort in that it is on it's way to NY where they will repack my items and send them my way.....I'm absolutely amazed by how fast this is done. Okay.....I'm rambling. Bottom line is this......you get really nice clothing for great prices. I'm sold and im glad I found them. Oh yea.....flash sales are the best!”

Posted 3 years ago

“Shein fashion customer care number7047624266 Shein fashion customer care number7047624266 Shein fashion customer care number7047624266”

Posted 3 years ago

“I've ordered from Shein 5 times now, it's taken 6- 12 days for delivery to UK. Each item has its own size chart and reviews and using these as guidance have ordered size 0XL to 4XL. Everything I have ordered has fit me and has been an absolute bargain, I have returned 2 items that didn't suit me which Shein put money onto my account without needing to send it back ( I paid for postal insurance at time of purchase which also makes returns easier). The quality is like any other fast fashion highstreet store, tends to be synthetic material and there may be a loose thread ( this has happened once on a hem with me) but I've never paid more than £18 for an item and that was a pair of jeans which are my favourite pair now. I really recommend anyone ordering takes the time to read the reviews, measure yourself and follow the size chart, its great that Shein takes the time to measure each product instead of using a generic chart.”

Posted 3 years ago

“I made my order on 15th July 2020, o received it on 27 th July 2020, my clothes we're fit to size,I love them very much, thanks to Shein”

Posted 3 years ago

“Very food service . Their website was easy to navigate everything was exactly as the pictures showed.”

Posted 3 years ago

“Got my order in exactly 10 days. Great quality and absolutely in love ! My whole review is here with pictures in my blog! https://y0urfashionblogger.wordpress.com/2020/07/23/shein-review/”

Posted 3 years ago

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Shein is rated 2.0 based on 1,424 reviews