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Shein Reviews

2.0 Rating 1,424 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,424 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love Shein! The clothes were great quality and I washed them first with no issues. Wrote a whole post and overhaul here I had a wonderful experience with them. Got all of my order in 10 days exactly and everything was perfect. https://y0urfashionblogger.wordpress.com/2020/07/23/shein-review/”

Posted 3 years ago

“I love the clothes I ordered from Shein. They were very good quality for the price. One tip when ordering from Shein is to only get stuff with lots of reviews and pictures. The delivery takes about two weeks in total because the clothes come directly from China. The reason it says it will ship in 3-4 days is that it takes about a week to process the order before it ships out. The sizing is kind of weird but the size charts are helpful. Another thing that is really awesome is the points system because you can apply the points to your purchases.”

Posted 3 years ago

“Shine customer service is very wonderful”

Posted 3 years ago

“It was very quick in coming and so easy to return and the quality is good”

Posted 3 years ago

“LOVED IT, SHEIN DID ME RIGHT !!!! Got my white jean skirt, looked n fit great. CORALINLIN IS THE ONE YOU GOTTA LOOK OUT FOR!!!!!!!! HORRIBLE FABRIC, NOT SAME COLR I ORDERED, NOT SAME CUT OF SHIRT, WAS OL' LDT MATERIAL... HORRRRRRRRRRIBLE. SHEIN WAS EXCELLENT!!!!!:):):):)”

Posted 3 years ago

“In this quarantine time, they delivered late it's unavoidable, I ordered maternity dresses, they are soo comfy, thanks to shein...”

Posted 3 years ago

“I loved it from the packaging to the material. The only issue I had was I got a pair of size 10 sandals could have been my mistake or theirs but all my other shoes were in the right size. But I'm not returning it. I don't care this was my first online order for clothes can't wait to order again I did a Shein unboxing video on my YouTube channel. Ur Wa-Wa gurl..♥️♥️”

Posted 3 years ago

“Very good company ,prices are affordable majority of my wardrobe is from shein.i also but my baby clothes from shein I have bought clothes from sale in advance for her so it works perfectly”

Posted 3 years ago

“My Shien Experience was great every thing came fast I got nofications and where my packages was everything arrived on time and the clothes were great quality”

Posted 3 years ago

“I am really shocked with the bad reviews and lack of customer service but I haven't had any issues, if anything is does take a week sometimes, a little longer to receive my order but it gets there. I've had maybe one out of many items that I have bought that wasn't exact but other than that everything else is GREAT!”

Posted 3 years ago

“We've ordered a couple times now. This is my teens place for swim suites! She is SO happy with the 5 she just got! Although the shipping is a bit slow, its worth the wait. She will be ordering again soon! Thank you from a mom that hates shopping!”

Posted 3 years ago

“all the clothes fit perfectly abd are very comfterable, there are also a wide variety of accesories and styles to choose from”

Posted 3 years ago

“Amazing app”

Posted 3 years ago

“Clothes fit on point & came in 8 days! Already placed an other order.”

Posted 3 years ago

“great clothes that fitted well, excellent customer service and arrived earlier than expected”

Posted 3 years ago

“Delivery was kind of annoying but clothes are great- quality is amazing would definitely buy from again”

Shein 5 star review on 2nd June 2020

Shein 5 star review on 2nd June 2020

Shein 5 star review on 2nd June 2020

Shein 5 star review on 2nd June 2020

Shein 5 star review on 2nd June 2020

Shein 5 star review on 2nd June 2020

Posted 3 years ago

“supercalifragilisticexpialidocious ! First, let's address thin material comments. Yes, and ? My orders have all been amazing! Real deal hesitation not needed . Go for it !”

Posted 3 years ago

“I made my order on 11th and finally today I got it, I am so happy they are fit to sizes it's a surprise to my boyfriend and an pretty sure he will love them. Thank you shein”

Posted 3 years ago

“Order March 19, site said I’d get my order by June 9th. Received my package today, March 30th. I am a happy customer! Love all the items I purchased. No complaints over here.”

Posted 3 years ago

“I had no problems whatsoever on shien. The clothes came earlier that expected and the quality was great for priced so inexpensive.”

Posted 3 years ago

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Shein is rated 2.0 based on 1,424 reviews