Shein Reviews

Name: Shein
Rating: 1.95

2.0 Rating 1,431 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

2.0

Based on 1,431 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Hashim Mogahed

Madalina

Kristina Rose M. Quintos

193

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Clothes, Comes on Time,(three days to be exact), the price is amazing! Good Work! shein”

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Posted 3 years ago

“Wow. I’ve read all the bad reviews and I am here to say shein is in fact FANTASTIC. My order took one week to arrive in Canada. Everything arrived in beautiful little bags and all the sizes were perfect and the material was exactly what I expected. For all you people that wrote bad reviews, the size charts are there for you to see and also it tells you what the material is. I will shop on the site forever and I will tell all my friends. Best ever. This is an honest review and i give shein permission to allow shoppers to contact me via email. Beautiful clothes at an astonishingly low price. Thanks shein A very happy Sandra Eld”

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Posted 4 years ago

“I loved my order! Thank you!😘”

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Posted 4 years ago

“Hmmm interesting lol I ordered two days ago and my items shipped. I’m not sure why everyone’s review is so negative lol. This is my first time ever ordering from them. What held me back was the negative reviews. All in all, no problems here. I really like how fast they shipped.”

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Posted 4 years ago

“Not sure about all the bad reviews but my was everything I expected plus more. My order took 3 weeks to come in and I was able to track the whole process. I had to pay duties and taxes for my shipment and if you don’t pay that then you won’t receive your order. For the money you pay it’s good quality clothes.”

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Posted 4 years ago

“I just love it! It’s awesome there’s nothing wrong with it at all”

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Posted 4 years ago

“I ordered some clothes for my 11 year old daughter that came out absolutely amazing! She loved the style and the quality was great (let me say that she is very picky about what she wears)”

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Posted 4 years ago

“Shein has made it so easy to get some new clothes.”

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Posted 4 years ago

“I LOVE shopping on shein they have a wide variety of plus size clothes which is great”

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Posted 4 years ago

“Over all the brand is good their customer service is amazing I ordered so many times the quality comes different which of course depend on the type of clothes so read the reviews first to know about the quality and size better. And for the delay these days of course there is pressure on them as I guess because of Ramadan and Eid and because of Covid-19 but i got my package though it was late 3 days but yeah i got it at the end so its legend!!”

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Posted 4 years ago

“Everything - postage took a while but quality and style is great”

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Posted 4 years ago

“Great product fits super well and for the price!? super amazing. i do recommend!”

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Posted 4 years ago

“I am very pleased with me experience with first time ordering. I read a lot of reviews after I placed my order and was a little nervous. My order arrived 10 days after I placed the order and everything was sent. I am happy with the quality of the merchandise, and content with the constant updates on the delivery process.”

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Posted 4 years ago

“The cloths are just so high quality and for a low price? It’s so amazing”

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Posted 4 years ago

“I loved the products I got them within the same month that I ordered them and got a great discount”

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Posted 4 years ago

“I have ordered from them multiple times during the shutdown. All the products are good quality and same as photos, not like other places. I always order a size larger on clothing, they do come from China and their sizes for females are always smaller than Americans. They sanitize the shipment and I have NEVER had a problem with an order, and I have really high standards. Yes, it does take longer because it comes from China and everything has to be sanitized prior to shipment. Cute shoes, skirts, jogging suits, scarfs, etc. I don't have a clue as to why so many of you people have so many problems.”

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Posted 4 years ago

“I ordered 5 items from Shein and i love them. It was great quality and came completely undamaged. You always need to check the reviews though, too se if the product runs a bit big or way too small.”

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Posted 4 years ago

“I ordered around 200 dlls and I am 100% satisfied with every single item. Love the designs, everything is true to size, and I received my packet 5 days before the expected date. In terms of quality, some items seem better than what you would expect for the price.”

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Posted 4 years ago

“Their clothes are very affordable, and they and it is really cute even when you wear them.”

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Posted 4 years ago

“My package came in today and everything fit perfectly! Make sure to look at the reviews and pictures to correctly estimate your size as that is the only way you can really decide your fitting. Although it did take a while to come in (1.5 weeks), my package did arrive without any damage or delays. I ordered on April 11 and received it on April 22. I know some people may have problems getting their package, but I feel like it's just going to take a longer time because of the covid-19. Again, the country where the package will be delivered could depend as well. Make sure to look at the USPS track code and not the tracking on shein because the tracking on shein is very inaccurate. Ordering from shein is honestly a hit or miss, and in the situation we are in currently, paying extra for faster shipping is not worth it because it will not come early.”

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Posted 4 years ago

Shein is rated 2.0 based on 1,431 reviews