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Shein Reviews

1.9 Rating 1,722 Reviews
19 %
of reviewers recommend Shein
1.9
Based on 1,722 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Shein 1 star review on 8th March 2026
Deewoo
Shein 1 star review on 7th March 2026
John Deere
Shein 1 star review on 20th September 2025
Sam
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 22nd August 2025
Anonymous
255
Anonymous
Anonymous  // 01/01/2019
I made an order Sunday but am hoping it will come by Saturday, it got dispatched Monday , anyone know if it will arrive on time ??
Helpful Report
Posted 8 years ago
Extremely low quality materials and sewing, random sizes, baggy shapes. Dismal translations of their website to other languages (not GT - even this would do better job). Shady refund policy (I managed to return the stuff and got money back after I contacted Customer Service to ask for address and all). Their level and modus operandi is similar to Alibaba. Selling junk to greedy Westeners who care only about price. You may get accidentally 1 wearable item out of 20. If that's good enough for you, go for it.
Helpful Report
Posted 8 years ago
Shein is rated 1.9 based on 1,722 reviews