Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SKETCHY website. After ordering I rec’d email asking for screenshot of drivers license & credit card - or order will be cancelled. Improper grammar, unprofessionally done, no phone #. I REGRET having ordered at all. Will cancel the credit card I used to be safe.”

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Posted 7 years ago

“HONESTLY, i has a good experience. I ordered my package of 21 items on a Wednesday and it arrived with Dhl on the following Tuesday eve. I payed for express shipping also, which is 12.80. I read reviews before ordering and it kind of discouraged me, but the clothes and prices were really nice. I took a chance . The reviews also said it would take extra long time to arrive. I also learned that processing takes 1-5 days and then shipping comes depending on what shipping you paid for. Which is why your order may take up to two weeks. As far as the fabric, it’s okay to me and I like it. If you order shoes, I’d say order one or two sizes bigger than your normal size in men shoes. Clothes were CUTE I LOVE THEM I believe everything depends on the processing days, and shipping. Idk about receiving a refund because I am waiting for one myself. However, it’s only been less than 24 hours since requested.”

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Posted 7 years ago

“Ordered a sweatshirt for a gift. It did take a while to get it, but luckily I had allowed the time. However, when I took out of the package I was so disappointed. First it was not, what I would consider, a sweatshirt, it was thinner, more like a t-shirt. Second I ordered an XL (she is usually a M) to accommodate for sizing differences and because I wanted it big. Well, the XL was more like an XS and looked like it belong to a pre-teen girl.”

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Posted 7 years ago

“DO NOT ORDER FROM THIS SCAM. There is NO customer service number, just a robotic “live chat” that gets you nowhere. This place is a joke. You will not get the clothes you order or your money back.”

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Posted 7 years ago

“I ordered two pieces of clothes for almost a month now, and it is stuck at a USPS warehouse for over 2 and a half weeks. First and last time buying from shein”

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Posted 7 years ago

“Super fast at shipping and very cute clothes. I would def recommend!!”

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Posted 7 years ago

“I never received my order. their customer service is a joke. You will get no where with them. They marked my order as solved when it never was. So I'm just out $56, not one thing was done by the company to try to reconcile the issue.”

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Posted 7 years ago

“Took weeks to arrive. Fabric quality and fit was awful. Return process a giant mindfuck.”

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Posted 7 years ago

“Shein offers cheap, trendy clothes but the quality reflects the price. Dress fabric tends to be cheap, synthetic and thin. While any "wool" fabric tends to feel more like felt, even down to how it irritates my skin. But for people looking for affordable & trendy clothes that are good for single season wear, Shein is a good choice.”

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Posted 7 years ago

“Items ordered looked nothing like pictures. Also had parts of items missing. Not to mention the fabric is so cheap it broke while i was taking the plastic off”

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Posted 7 years ago

“Good service, nice clothes!”

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Posted 7 years ago

“My order which was placed on 23rd is still under processing and they say its ready to pick up by USPS since 9 days now. I contacted their customer service 6 times to expedite my shipping as I m travelling within a week. All 6 times they agreed to do it and yet the package hasnt picked up by USPS. I m totally disappointed with their service. Please do something to get my package delivered.”

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Posted 7 years ago

“Great service. Excellent products”

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Posted 7 years ago

“Quick delivery of dresses, excellent quality and very true to the pictures, as advertised.”

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Posted 7 years ago

“I was skeptical at first because I read mixed reviews. So I decided to try it and buy 2 dresses both at $18 each. I figured at the very least I won’t lose much. I was pleasantly surprised! It shipped quickly and the dresses fit and were not the most amazing quality but decent where I was satisfied! I would equate it to a forever 21 quality. I received a lot of compliments from my dress!”

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Posted 7 years ago

“They sent the wrong size”

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Posted 7 years ago

“Although delivery was a tad bit longer than usual I thought this company was special..I love the quality of the clothes too”

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Posted 7 years ago

“Spent $50 on a order over a month ago that I still have not received or been refunded for. Their tracking shows it was delivered a week ago but I never received it. :(”

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Posted 7 years ago

“They had quick shipping and great selection”

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Posted 7 years ago

“Shein is my favorite online clothing store of all time. I have ordered countless items from them countless times and have never had d a bad experience. All of my go-to / favorite outfits in my closet are all from Shein! They have incredible prices, fantasic clotes, plus, ton of other things like accessories, home design items, and even kitchen appliances! I would highly recommend shien to anyone looking to get high quality, cute, well fitting clothes on a budget.”

Helpful Report

Posted 7 years ago

Shein is rated 1.9 based on 1,753 reviews